Jobs in the United States

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Lead Saviynt Engineer
Wells Fargo
IRVING, TX
Wells Fargo is seeking a Lead Software Engineer in Cybersecurity to support the enterprise Identity Governance & Administration (IGA) modernization program. Learn more about career areas…
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Senior Modern Work Engineer
Exeter Finance Corp
Irving, TX
- $101,500 to $139,600 USD / year
The Senior Modern Work Engineer is a subject matter expert across several disciplines: AI platforms, Microsoft 365, automation, and platform governance and security. This role provides…
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Network Engineer
Caris Life Sciences
Irving, TX
…Information Technology team with the addition of an IT Network Engineer. This individual will take daily direction from the Manager of Networking, and be responsible for design,…
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Test Automation Engineer
NTT Data Americas, Inc.
Irving, TX
- $45 to $50 USD / hour
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Connectivity Systems Engineer
Caterpillar, Inc.
Irving, TX
The Connectivity Systems Engineer will support the development, integration, validation, and delivery of machine and P&E connectivity capabilities. This role will coordinate software…
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Senior Connectivity Systems Engineer
Caterpillar, Inc.
Irving, TX
The Senior Connectivity Systems Engineer will provide end-to-end technical leadership for the development, integration, and delivery of machine connectivity capabilities. This role will…
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Director, Full Stack Engineer
Capital One
Plano, TX
As a Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
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DDI Engineer
TEKsystems
Plano, TX
- $73.68 USD / hour
Client is looking to hire a DDI Engineer with strong experience in DNS, DHCP, and IP Address Management (IPAM) to support a large enterprise network environment. This role is ideal for…
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Failure Analysis Engineering Technician/Engineer
Actalent
Plano, TX
- $38.5 to $50 USD / hour
We are looking to hire a Failure Analysis Engineering Technician/Engineer to play a key role in diagnosing, repairing, and validating complex electronic products from the finished unit down…
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Analytical Engineer
USAA
Plano, TX
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Senior Lead Software Engineer - Security Platforms
JPMorgan Chase
Plano, TX
As a Senior Lead Software Engineer at JPMorganChase within Consumer & Community Banking, you are an integral part of an agile team that works to enhance, build, and deliver trusted…
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Lead Software Engineer - Big Data(Data Engineer), Python, and AWS
JPMorgan Chase
Plano, TX
As a Lead Software Engineer at JPMorganChase within the CIB, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology data…
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Lead Software Engineer - Swift / iOS
JPMorgan Chase
Plano, TX
As a Lead Software Engineer at JPMorganChase within the Consumer & Community Banking - Digital Technology team, you are an integral part of an agile team that works to enhance, build, and…
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Senior Software Engineer
Raydar
New York, NY
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Backend Software Engineer
Raydar
New York, NY
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Automation Principal Engineer
Wells Fargo
IRVING, TX · SAN ANTONIO, TX
Wells Fargo is seeking a Principal Engineer for Network Automation and Software development. The skills for this position are critical to build and deliver a successful plan and service…
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Implementation Engineer
Robert Half
San Antonio, TX
Description We are looking for an Implementation Engineer to lead the deployment and integration of enterprise technology solutions for customer environments in San Antonio, Texas. This…
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IT Engineer
Robert Half
San Antonio, TX
Description We are looking for an IT Engineer to support and enhance enterprise infrastructure across San Antonio, Texas. This role focuses on maintaining reliable systems, strengthening…
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Supplier Quality Engineer - Sentry
Anduril Industries
Irvine, CA
As a Supplier Quality Engineer on the Sentry products team, you will work inside and outside the organization to define, develop, and execute processes that deliver high quality and…
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Senior Supplier Quality Engineer - Sentry
Anduril Industries
Irvine, CA
As a Senior Supplier Quality Engineer on the Sentry products team, you will work inside and outside the organization to define, develop, and execute processes that deliver high quality and…
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Senior Flight Test Engineer, Omen
Anduril Industries
Costa Mesa, CA
As a Senior UAS Flight Test Engineer you will plan, execute and report on developmental and operational flight Test & Evaluation (T&E) activities. You will work alongside a team of…
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Flight Test Engineer, Omen
Anduril Industries
Costa Mesa, CA
As a UAS Flight Test Engineer you will plan, execute and report on developmental and operational flight Test & Evaluation (T&E) activities. You will work alongside a team of engineers and…
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Human Factors Engineer (HFE)
The MITRE Corporation
San Antonio, TX
MITRE’s Human-Systems Integration (HSI) and User Experience (UX) department is seeking a Senior Human Factors Engineer (HFE) who is passionate about designing and developing user-centered…
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Lead AI and Data Science Engineer II
Deloitte
San Antonio, TX
Added 1 min ago
Controls Engineer, Data Center Engineering
Apple
Dallas, TX
…experience? We are actively seeking a Data Center Controls Engineer who will thrive among a team of thinkers and doers, designing and deploying the integrated control systems that keep…

Metasys

Support Engineer Internship

Remote, United States

Remote

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Job details

Workplace: Remote
Posting language: English

Original job description

Overview: Technical Support and Customer Advocacy The Support Engineer / Customer Success role is the primary technical interface for our users. You'll provide timely, expert technical support to both our e-commerce customers and internal users of our sophisticated supply chain tools (WMS, OMS). This role is critical for ensuring high client satisfaction, rapid issue resolution, and capturing valuable user feedback to drive product improvement across the platform. Internship Details Duration: 3 months Start Date: Immediate Location: Remote Stipend: None initially. Based on your first-quarter performance, you may be offered a paid full-time opportunity, or even be absorbed directly by the client as an FTE. Key Responsibilities & Core Projects You will manage the full lifecycle of support issues, from initial report to final resolution, focusing on user enablement.

Technical Troubleshooting: Provide Tier 1 and Tier 2 technical support, rapidly diagnosing and resolving platform issues for e-commerce transactions, B2B portal access, and internal application functions (e.g., inventory display issues, order processing errors).
Client Onboarding & Training: Conduct technical onboarding sessions for new B2B clients and internal teams, ensuring they effectively utilize the platform's features, especially complex domain modules like the OMS and WMS.
Ticket Management: Manage the support queue in our internal ServiceNow-like system, ensuring all support tickets adhere to defined SLAs and maintain comprehensive documentation of troubleshooting steps and resolutions.
Escalation and Feedback: Act as the liaison between users and the engineering teams. Accurately document and escalate complex bugs/feature requests (e.g., performance issues, compliance gaps) and verify fixes before closing tickets.
Customer Feedback Loop: Proactively gather customer feedback and usage insights to inform product roadmaps, documentation improvements, and service training materials.

Required Technologies & Tools Candidates should be technically adept with experience in troubleshooting web applications and using support platforms:

Application Troubleshooting: Proficiency in debugging web application issues (using browser developer tools) and understanding API communication flows.
Support Systems: Experience managing complex ticketing systems (ServiceNow, Jira Service Desk, etc.).
Platform Familiarity: Basic ability to interpret logs from the observability stack (Grafana/Loki) to aid in initial diagnosis.
Domain Focus: Strong ability to quickly learn and articulate complex supply chain concepts (MES $\rightarrow$ WMS $\rightarrow$ OMS).

AI Agent Focus You will interact with and help support the AI tools used for customer service.

Agent QA: Provide feedback and troubleshooting for the AI customer support agents, identifying instances where the LLM-powered tools fail or provide inaccurate information.
Knowledge Base Curation: Contribute to maintaining and structuring the knowledge base that feeds the AI agents, improving their accuracy and effectiveness.

Success Metrics & Career Path

Performance will be measured by:

Resolution Time (MTTR): Achievement of defined SLAs for initial response and Mean Time To Resolution (MTTR).
Customer Satisfaction (CSAT): High customer satisfaction scores based on ticket resolution quality.
Escalation Quality: Quality and completeness of documentation for bugs and feature requests escalated to engineering.

Mentorship Structure: Reports to the Customer Success Manager or Engineering Lead, working closely with the development teams to understand and communicate technical resolutions.

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More about this job

Skills

Technical support
Supply chain management
WMS
OMS
Troubleshooting
ServiceNow
Regulatory compliance
Documentation
Debugging
Communication skills
Jira
Grafana
MES
Customer service

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