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Added 1 min ago
VH
VCS Health Tech (Optician)- Garner NC
Veterans Health Administration
Garner, NC
- $50,272 to $65,334 USD / year
The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Tech (Opticians) to support operations within VCS Optical Shops at the Garner, NC VA Medical Center area.
Added 6 mins ago
Staff Product Engineer
Illumina, Inc.
CA
…you'll play a critical role in ensuring the reliability and quality of the consumables that power cutting-edge genomic sequencing around the globe. Working at the intersection of R&D,…
Added 10 mins ago
VH
LEAD MEDICAL SUPPLY TECH (STERILE PROCESSING)
Veterans Health Administration
Tallahassee, FL · Gainesville, FL
- $53,883 to $70,049 USD / year
Assesses the quality and quantity of work by reviewing the cleaning, reprocessing, and distribution of technical medical equipment, material and instrumentation.
Added 17 mins ago
VH
Pharmacy Technician (Procurement/Inventory)
Veterans Health Administration
Lexington, KY
- $73,454 to $95,496 USD / year
Assists in quality improvement by participating in service process assessments and action teams and by continually seeking to improve the service
Added 25 mins ago
NL
X-Ray Technologist, FGP - Per Diem - Suffolk Float
NYU Langone Medical Center
Huntington, NY
- $53 USD / hour
Demonstrate proficiency in imaging equipment setup, operation, and routine quality control checks
Added 25 mins ago
Equipment Maintenance Technician (CShift Days)
GlobalFoundries
ROUND LAKE, NY
…of updates on the status of equipment and area to the Lead Tech and/or Engineer is a vital part of the job. Essential Functions - Skills (Employees must be able to perform these essential…
Added 26 mins ago
Senior Manager, Facilities
L3Harris
Rochester, NY
L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air,…
Added 26 mins ago
Associate, Computer / Electrical Engineer (FPGA Development)
L3Harris
Rochester, NY
L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air,…
Added 27 mins ago
Anesthesia Tech
RochesterRegional Health
ROCHESTER, NY
Added 27 mins ago
Marketing Science Partner - Mid Market NA
Meta
New York, NY
Consult with advertisers on their common business challenges, current tech stack, 1P data availability and measurement solutions for different needs (marketing mix effectiveness and media…
Added 32 mins ago
VH
Medical Instrument Technician (Diagnostic Ultrasound)
Veterans Health Administration
Birmingham, AL
- $68,435 to $82,754 USD / year
…clinicians, Chief Technologist, and clerical staff to assure optimum quality control, efficient coordination of daily activities, high quality diagnostic/therapeutic exam results, and…
Added 39 mins ago
UA
Construction Control Representative
U.S. Army Corps of Engineers
Corona, CA
- $58,827 to $113,185 USD / year
…determines if schedules will be met. | Monitor contractorâs quality assurance and quality control (QA/QC) systems. | Gather field data to negotiate contract modifications and claims. |…
Added 43 mins ago
IT
Business Analyst IV (6379)
itD Tech
Burlingame, CA
- $80 to $85 USD / hour
Build and document reusable AI workflows for recurring analysis, with quality checks that validate results against source data before they are shared.
Added 45 mins ago
SOLAR TECH II
EDP Energias de Portugal S.A.
Arlington, AZ, AZ
…appropriate channels or implement improvements using the appropriate control management…
Added 57 mins ago
Director - CMC
Isotopia USA
Westfield, IN
Oversee the Quality Control operations, including staff, method development, method transfers, and routine QC testing
Added 1 hour ago
US
Engineering Equipment Operator Leader
United States Army Installation Management Command
Fort Bragg, NC
- $34 to $40 USD / hour
…supply locations. | Monitor work in progress and conduct final quality checks to ensure compliance with supervisor instructions, established methods, and deadlines. | Work alongside team…
Added 1 hour ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving…
Added 1 hour ago
CI
Quality Control Technician
CryoWorks, Inc.
Jurupa Valley, CA
- $22 to $28 USD / hour
Quality Control Tech I – This is the entry level. The employee requires a high level of training and supervision. The employee will not perform tasks without direct supervision and should…
Added 1 hour ago
Software Engineer 3 - I
InterImage
Annapolis Junction, MD
15. Design or implement complex algorithms requiring adherence to strict timing, system resource, or interface constraints; Perform quality control on team products
Added 1 hour ago
Software Engineer 3 - II
InterImage
Annapolis Junction, MD
15. Design or implement complex algorithms requiring adherence to strict timing, system resource, or interface constraints; Perform quality control on team products
Added 1 hour ago
Software Engineer 3 - III
InterImage
Annapolis Junction, MD
15. Design or implement complex algorithms requiring adherence to strict timing, system resource, or interface constraints; Perform quality control on team products
Added 1 hour ago
Cloud Software Engineer 3 - I
InterImage
Fort Meade, MD
Needs proficiency in the following tech stack:
Added 1 hour ago
Cloud Software Engineer 3 - II
InterImage
Fort Meade, MD
Needs proficiency in the following tech stack:
Added 1 hour ago
Cloud Software Engineer 3 - III
InterImage
Fort Meade, MD
Needs proficiency in the following tech stack:
Added 1 hour ago
Software Engineer 3 - IV
InterImage
Annapolis Junction, MD
15. Design or implement complex algorithms requiring adherence to strict timing, system resource, or interface constraints; Perform quality control on team products

Metal Craft Machine & Engineering

IT Help Desk Technician

Eau Claire, WI, United States

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Job details

Experience: 2-4 years’ experience in a tech support function; some experience with system administrator work, preferably from a manufacturing environment
Posting language: English
Posted: Nov 8, 2026

Original job description

RIVERSIDE, located in Eau Claire, WI is a precision machining company. Our company mission is to provide custom precision manufacturing and innovative services to medical, aviation, space, defense, and emerging high-tech industries. We are seeking a HELP DESK TECHNICIAN for our IT department. An ideal candidate is an individual that is passionate about their work and committed to quality, service, excellence, and innovation.

Our Culture is best in class! “Built right. Every time” is not just a slogan, we build things that make a difference in people’s lives. A career at RIVERSIDE is rewarding for far more reasons than you might imagine. As IT HELP DESK TECHNICIAN, your experience and expertise will be highly valued, your contributions recognized, and your professional goals supported. We understand there are lots of choices out there, that is why for over 40 years we have been providing stability, a safe and clean environment, challenging work and are invested in the growth of our people to take them as far as they want to go.

The IT HELP DESK TECHNICIAN will provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on appropriate action. Some afterhours work possible and on-call schedule rotation required.

IT HELP DESK TECHNICIAN DUTIES AND RESPONSIBILITIES include but not limited to:

Perform helpdesk duties in person, electronically and via phone by research and diagnosing problems to resolve computer related issues. Documents by entering tickets, documenting work and solutions, and escalating problems in accordance with company policies and guidance.
Perform routine and emergency maintenance on company computer equipment & infrastructure (such as PC, Servers, Firewall, Switches, Cabling, Printers and peripherals) to ensure maximum uptime and highest performance. Perform installations, troubleshooting and maintenance of company software such as Office365 Suite, CAD, manufacturing software packages, ERP system, file management, SQL databases and more. Performs access control, group policy management, patching and application deployment in a Microsoft Windows environment subject to governmental security requirements.
Build and maintain system images/workstations configurations. Performs workstation builds, maintenance and replacements. Recommending upgrade needs and documents changes according to company policies. Maintains all associate documentation for configurations and assets in accordance with company requirements.
Ensures that company policy, goals, and objectives are being adhered to and works in the best interest of the company. Provides technical support companywide with the highest level of customer service to ensure company policies, goals and objectives are achieved. Identifies, prioritizes and escalates matters of urgency.
Able to keep company and employee information confidential.
Support both facilities and will need to be able to travel/drive to each facility (MN and WI).
Other miscellaneous duties as assigned.

EDUCATION/EXPERIENCE

Associate’s degree in Information Technology, Computer Science or equivalent.
2-4 years’ experience in a tech support function; some experience with system administrator work, preferably from a manufacturing environment

KNOWLEDGE/SKILLS/ABILITIES

Working knowledge of fundamental operations of relevant software, hardware and other equipment. Working knowledge of Microsoft Windows Servers & Clients, networking, firewalls, switches, end point security and end user productivity software packages.
Experience in research, troubleshooting, analysis, and training in relation to information technology problem solving and end user support.
Knowledge of relevant call tracking applications and IT support customer service practices.
Ability to travel via car.
Show initiative in work by being a self-starter, suggesting new ideas for completing a job, giving input as to how to improve the efficiency of a job, and organizing work time in order to complete jobs in a timely matter. Team collaborator with ability to work independently in a high-paced environment. Flexible, proactive and organized with a can-do attitude.
Working knowledge of CMMC and/or NIST requirements preferred.

CORE VALUES

People – We can do it
Innovation – We work together
Service – We honor our word
Quality – We do what’s right

On-site Position Monday-Friday 8:00AM to 4:30PM + Overtime, Weekends as needed (on-call and/or onsite). Non Exempt / Hourly Position Benefits Eligible position (Health, Dental, Eye, 401K, profit sharing)

Metal Craft and Riverside are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

***Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time***

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More about this job

Skills

Technical support
Customer service
Research
Computer equipment
Troubleshooting
Microsoft 365
ERP
SQL
Microsoft Windows
Security regulations
Documentation
Keep company
Computer technology
Computer science
Develop solutions to information issues
Work independently

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