IT Support Internship

Description

Internship Overview:

The IT Support Intern will provide hands-on support to the company’s IT department by assisting with user account management, system maintenance, and technical support. This role is ideal for a motivated individual pursuing a career in information technology who wants to gain practical, real-world experience in network administration, user support, and systems management.

Essential Functions:

• Create and deactivate user accounts in Active Directory.
• Perform Windows updates and ensure systems remain current and secure.
• Install, configure, and troubleshoot software applications as needed.
• Assist with diagnosing and resolving printer and peripheral issues.
• Support the IT team by responding to and assisting with help desk tickets.
• Assist with basic network tasks, including connectivity troubleshooting and device setup.
• Provide general technical support to users, ensuring prompt and courteous service.
• Set up and configure new PCs and laptops for new hires or replacements.

Other Duties:

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this role. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

• Currently pursuing a degree or certification in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows operating systems and Microsoft Office applications.
• Familiarity with Active Directory, computer hardware, and networking concepts is a plus.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work collaboratively as part of a team in a fast-paced environment.
• Ability to commute to Cranston, RI.
• Available to dedicate 20-30 hours per week during the 2026 Spring Semester.