VIP Guest Experience Representative

JOB TITLE: VIP Guest Experience Representative – The Alex

From the heart of the action to behind the scenes, SAHARA Las Vegas offers a wide variety of exciting career opportunities. Whether you're a recent graduate or an experienced hospitality professional, we invite you to join our team and help create exceptional experiences for our guests.

Job Description:

The VIP Guest Experience Representative is responsible for delivering an exceptional and personalized experience for guests throughout their stay. This role serves as the primary liaison between guests and the resort, coordinating pre-arrival arrangements, facilitating seamless guest experiences, and proactively resolving concerns while exceeding service expectations.

The ideal candidate is passionate about luxury hospitality, highly organized, service-oriented, dedicated to creating memorable experiences, promotes a fun, positive, and innovative work environment by proactively seeking new ways to “WOW” our guests. All duties are performed in accordance with departmental and property policies, procedures, and service standards.

Job Focus:

Focus is on, but not limited to the following:

· Deliver exceptional guest service while consistently meeting and exceeding SAHARA Las Vegas service standards · Personally greet, welcome, and register all VIP guests. · Maintain a professional demeanor and provide assistance to guests, team members, and management as needed. · Communicate effectively and professionally through email, telephone, and in-person interactions. · Maintain extensive knowledge of dining, entertainment, nightlife, golf, spa, and recreational offerings throughout Las Vegas to provide personalized recommendations. · Coordinate all pre-arrival guest arrangements, including room inspections and special requests. · Provide property orientations, suite tours, and detailed information regarding resort amenities and services. · Support the development, implementation, and maintenance of guest service standards within the department. · Monitor operational practices and recommend improvements that enhance guest satisfaction, operational efficiency, guest service, and room inventory control. · Collaborate closely with Hotel Operations leadership to ensure consistent and elevated guest experience · Perform various administrative tasks and duties as directed by the Hotel Operations Management team when necessary.

Job Qualifications:

· Minimum of 2 years of experience in VIP Services, Front Desk, Concierge, Hotel Operations, or related hospitality role. · Experience in a luxury hospitality, gaming, or resort environment is strongly preferred. · High School Diploma or equivalent is required. · Excellent verbal and written communication skills in English. · Professional appearance and demeanor maintained at all times. · Strong interpersonal, customer service, and relationship-building skills. · Exceptional organizational, multitasking, and time-management abilities. · Strong attention to detail and commitment to delivering outstanding guest experiences. · Must have an outgoing personality, provide professional, friendly and engaging service. · Must possess strong attention to detail. · Ability to work effectively both independently and as part of a team. · Ability to build and maintain positive working relationships with team members and leadership across all levels of the organization. · Intermediate to advanced proficiency with Microsoft Office applications, including Word, Excel, and Outlook. · Experience with hospitality systems such as LMS, GoConcierge, EBG, and Amadeus is a plus. · Able to work a flexible schedule on all shifts, including weekends and holidays. · Prior cash-handling experience required. · Bilingual or multilingual skills are a plus. · Must obtain and maintain a valid Nevada Gaming License and Alcohol Awareness Card prior to assuming the position. · Must be at least 21 years of age.