VIP Guest Experience Liaison

JOB TITLE: VIP Guest Experience Liaison - The Alex

From the heart of all the action to behind the scenes (and everything in between), SAHARA Las Vegas offers a wide variety of exciting career opportunities. Whether you’re a recent graduate or a seasoned professional, we invite you to join our dedicated team and experience all that Las Vegas has to offer!

Job Description:

The VIP Guest Experience Liaison serves as a key ambassador and is responsible for curating and enhancing the VIP guest experience from pre-arrival through departure primarily for The Alex at SAHARA Las Vegas. Acting as the primary connection between guests, Hotel Operations, Casino Marketing, Sales, Convention Services, and other operational departments, this role ensures seamless execution of guest requests and personalized service delivery. The ideal candidate is highly organized, service-driven, and passionate about luxury hospitality. Success in this role requires exceptional guest service skills, organization, communication, attention to detail, operational awareness, and the ability to build strong cross-functional relationships while consistently exceeding guest expectations. All duties are performed in accordance with departmental and property policies, procedures, and service standards.

Job Focus:

Focus is on, but not limited to the following:

· Deliver exceptional guest service while consistently meeting and exceeding SAHARA Las Vegas guest service standards. · Serve as a primary point of contact for all guests, ensuring an elevated and personalized experience throughout their stay. · Exhibits a professional demeanor and willingness to assist guests and/or management whenever requested. · Communicate eloquently, effectively and professionally through email, telephone, and in-person interactions. · Efficiently manage multiple responsibilities simultaneously, including operating various computer systems, handling multiline phone systems, responding to guest inquiries, and managing urgent requests. · Act as a liaison between multiple departments within Hotel Operations, Casino Marketing, Sales, Convention Services, and other resort departments to ensure all guest requests are fulfilled seamlessly and efficiently. · Coordinates pre-arrival of all guest’s reservations. Tailors and generates itineraries for guests as needed. · Maintain extensive knowledge of Las Vegas dining, entertainment, nightlife, golf, spa, shopping, and tourism offerings to provide tailored guest recommendations. · Support the development, implementation, and evaluation of departmental guest service standards in alignment with company expectations. · Provide direct operational support to VIP Guest Experience Representatives, concierge team, and hotel leadership as needed. · Continuously evaluate processes and identify opportunities to improve operational efficiency, guest satisfaction, and service delivery. · Work collaboratively with team members and leadership to identify, troubleshoot, and resolve operational challenges. · Support departmental accountability initiatives by ensuring compliance with company policies, operational standards, and regulatory requirements. · Partner closely with Hotel Operations leadership to ensure a consistent, elevated, and memorable guest experience. · Complete administrative assignments, reports, and special projects as directed by management. · Assist with VIP Guest Experience Representatives during peak business periods as needed. · Perform various administrative tasks and duties as directed by the Hotel Operations Management team when necessary.

JOB Qualifications:

· Minimum of 2 years of experience in VIP Services, Front Desk, Concierge, Hotel Operations, or related hospitality role. · Experience in a luxury hospitality, gaming, or resort environment is strongly preferred. · High School Diploma or equivalent is required. · Excellent verbal and written communication skills in English. · Professional appearance and demeanor maintained at all times. · Must have exceptional interpersonal organizational, multitasking, and time-management abilities. · Strong problem-solving and conflict-resolution skills · Must have an outgoing personality and possess strong attention to detail skills. · Consistently provide professional, friendly and engaging service. · Ability to work both independently and collaboratively within a team environment. · Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership. · Intermediate to advanced proficiency with Microsoft Office applications, including Word, Excel, and Outlook. · Experience with hospitality systems such as LMS, GoConcierge, EBG, and Amadeus is a plus. · Able to work a flexible schedule on all shifts, including weekends and holidays. · Prior cash-handling experience required. · Bilingual or multilingual skills are a plus. · Must obtain and maintain a valid Nevada Gaming License and Alcohol Awareness Card prior to employment in this position. · Must be at least 21 years of age.