Archived listing. The details below describe a past opening.
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Bilingual Operations Coordinator
Spanish / English • Merry Maids of Warwick, RI • Full-Time
Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Work side-by-side with our Director as their trusted right hand - bringing the office experience, bilingual skills, and sound judgment it takes to keep a fast-paced, people-first business running smoothly. We're a close-knit, bilingual team looking for a full-time associate with solid office and administrative experience to manage customer accounts, support our employees, and help our Director with day-to-day operations - including hiring and onboarding of new staff. You'll need to read, write, and speak fluently in both English and Spanish, and translate confidently between the two.
This is a hands-on, detail-driven role in a fast-paced, culturally diverse office. If you have a background in office administration, coordination, or account/customer management - and you're looking for a role where you'll be trusted with real responsibility - we'd like to meet you.
You'll Excel in This Role If You...
• Are self-motivated and thrive in a fast-paced, changing environment
• Feel energized being a key, trusted contributor to a team's success
• Bring solid judgment and can be relied on to represent the Director well
Primary Responsibilities
Customer & Account Support
• Maintain detailed records of customer interactions, transactions, and comments
• Manage customer accounts and follow up to ensure satisfaction
• Promptly handle and resolve customer issues
• Answer a high volume of calls professionally and efficiently
• Complete daily close-outs of customer production reports
Office & Director Support
• Serve as a right-hand resource to the Director, supporting day-to-day office and operational needs
• Assist the Director with interviewing, hiring, and orientation of new staff
• Assist with and participate in the daily Employee Morning Routine and monthly staff meetings
• Use office software, databases, and tools accurately and efficiently
• Provide general administrative and data-entry support across the office
What You Bring (Required Experience & Skills)
• 2–4 years of general business or office experience
• Fluency in reading, writing, and speaking English and Spanish, with the ability to translate both verbally and in writing
• Strong organizational skills and the ability to multitask in a busy environment
• Solid computer and data-entry skills, helpful to know Microsoft Office (Word, Excel, Outlook)
• Ability to read and interpret general business procedures
• Comfortable performing basic math (addition, division, multiplication)
• Strong interpersonal skills, sound judgment, and good decision-making
• Ability to listen effectively and communicate clearly with customers and employees by phone
• A positive, motivating presence that contributes to a strong team culture
Backgrounds That Do Well in This Role
Not required - but if your experience includes any of the following, you'll likely hit the ground running:
• Assistant to an owner, director, or senior leader
• Office manager or operations coordinator at a small or mid-size business
• Customer service, account management, or client services experience
• Any bilingual (Spanish/English) office role requiring translation
Requirements
• Ability to pass a criminal background check and drug screening
• Ability to pass a motor vehicle records check
Benefits
• 401(k) / Pension retirement plan
• Vacation and flexible time-off policy
• Health plan reimbursement
• Team bonuses and incentives
• Paid sick time