Applications Engineer

OVERVIEW

The Applications Engineer is responsible for the administration, configuration, maintenance, and support of enterprise business applications, ensuring their reliability, performance, and security. This role serves as the primary technical owner for assigned applications, supporting both technical operations and functional configurations to meet business needs.

Working collaboratively with business stakeholders, IT teams, and software vendors, the Applications Engineer troubleshoots complex issues, manages application changes and integrations, and leverages emerging technologies, including AI, to improve system performance, reliability, and operational efficiency.

WHAT YOU'LL DO

• Administer, configure, maintain, and support enterprise business applications, including ERP, CRM, and other commercial software platforms.
• Serve as the primary technical owner for assigned applications, ensuring stability, performance, and reliability.
• Troubleshoot and resolve application incidents, performance issues, and system errors, including root-cause analysis.
• Configure application settings, workflows, business rules, and permissions based on approved business requirements.
• Plan, coordinate, test, and implement application upgrades, patches, and configuration changes.
• Monitor application health and proactively identify opportunities to improve performance and reliability.
• Support and troubleshoot application integrations, APIs, databases, and related infrastructure.
• Collaborate with business stakeholders, IT teams, and software vendors to resolve issues and implement enhancements.
• Evaluate and leverage AI-powered tools and capabilities to improve application administration, troubleshooting, automation, and operational efficiency.
• Maintain technical documentation, application configurations, and support procedures while identifying opportunities for continuous improvement.
• Demonstrate ownership and accountability for assigned applications and technical issues.
• Work closely with business application owners while maintaining clear technical and functional responsibilities.
• Apply AI tools responsibly in accordance with organizational security, data privacy, and governance policies.
• Participate in scheduled maintenance activities outside normal business hours as needed.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 3–5 years of experience supporting, administering, or configuring enterprise business applications.
• Experience troubleshooting complex application issues and supporting production environments.
• Working knowledge of SQL, relational databases, and application infrastructure.
• Experience with application configuration, upgrades, patching, and change management.
• Understanding of incident management, root-cause analysis, and application performance troubleshooting.
• Working knowledge of AI technologies, including generative AI tools, and their practical application in enterprise environments.
• Strong analytical, communication, and problem-solving skills, with the ability to collaborate effectively with business and technical teams.

DESIRED QUALIFICATIONS

• Experience with enterprise applications such as Deltek Costpoint, Microsoft Dynamics 365, or similar ERP/CRM platforms.
• Experience with Microsoft SQL Server, T-SQL, Oracle Database, or PL/SQL.
• Familiarity with Windows Server, IIS, Microsoft 365, and SharePoint.
• Understanding of REST APIs, JSON, XML, and application integration technologies.
• Experience with Power Automate, Azure Logic Apps, or similar automation tools.
• Familiarity with Microsoft Copilot, Azure AI services, or similar enterprise AI technologies.
• Familiarity with IT service management practices and enterprise application monitoring tools.

TOTAL REWARDS & EMPLOYEE PROGRAMS

• Employee Ownership – All eligible U.S. employees participate in our Employee Stock Ownership Plan (ESOP), sharing in the company’s success.
• Comprehensive Compensation & Benefits – Merrick & Company offers a competitive compensation and benefits package including health insurance, dental and vision coverage, and paid time off (PTO).
• Robust Referral Program – Earn incentives for referring top talent to join our team.
• Performance Reviews – Annual reviews to recognize contributions and support career growth.
• Professional Development – Access to ongoing training and development opportunities to build your skills and advance your career.
• Employee Recognition – Formal programs to celebrate achievements and outstanding performance.
• Peer Mentor Program – Get support and guidance through structured mentorship opportunities.
• And More – Additional programs and benefits designed to support your success and well-being.

ADDITIONAL INFORMATION

• Apply online only. No e-mail, hard copy or third-party resumes accepted.
• At Merrick, every resume is carefully reviewed by our team of experienced human recruiters - never by AI. We are committed to a fully human-centered hiring process, ensuring each candidate receives thoughtful, personalized attention at every stage.
• Merrick is an Equal Opportunity Employer, including disability/vets.
• Employment with Merrick is contingent upon completion of a pre-employment background check, MVR check, and drug screen.
• Administer, configure, maintain, and support enterprise business applications, including ERP, CRM, and other commercial software platforms.
• Serve as the primary technical owner for assigned applications, ensuring stability, performance, and reliability.
• Troubleshoot and resolve application incidents, performance issues, and system errors, including root-cause analysis.
• Configure application settings, workflows, business rules, and permissions based on approved business requirements.
• Plan, coordinate, test, and implement application upgrades, patches, and configuration changes.
• Monitor application health and proactively identify opportunities to improve performance and reliability.
• Support and troubleshoot application integrations, APIs, databases, and related infrastructure.
• Collaborate with business stakeholders, IT teams, and software vendors to resolve issues and implement enhancements.
• Evaluate and leverage AI-powered tools and capabilities to improve application administration, troubleshooting, automation, and operational efficiency.
• Maintain technical documentation, application configurations, and support procedures while identifying opportunities for continuous improvement.
• Demonstrate ownership and accountability for assigned applications and technical issues.
• Work closely with business application owners while maintaining clear technical and functional responsibilities.
• Apply AI tools responsibly in accordance with organizational security, data privacy, and governance policies.
• Participate in scheduled maintenance activities outside normal business hours as needed.
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 3–5 years of experience supporting, administering, or configuring enterprise business applications.
• Experience troubleshooting complex application issues and supporting production environments.
• Working knowledge of SQL, relational databases, and application infrastructure.
• Experience with application configuration, upgrades, patching, and change management.
• Understanding of incident management, root-cause analysis, and application performance troubleshooting.
• Working knowledge of AI technologies, including generative AI tools, and their practical application in enterprise environments.
• Strong analytical, communication, and problem-solving skills, with the ability to collaborate effectively with business and technical teams.