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Added 14 mins ago
VH
Biomedical Equipment Support Specialist
Veterans Health Administration
San Francisco, CA
- $67,858 to $161,729 USD / year
…facility. Works in support of the medical equipment management program. Troubleshoots and performs planned maintenance on a range of medical devices and clinical…
Added 16 mins ago
System Integration & Test Engineer
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a System Integration & Test Engineer to join our team of qualified, diverse individuals within our Lab Test organization. This role…
Added 16 mins ago
Staff Systems Engineer - TRMC Systems Engineering Lead
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Staff Engineer Systems – TRMC Systems Engineering Lead to join our team of qualified, diverse individuals in our Systems…
Added 16 mins ago
Sr Principal Systems Engineer
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Sr Principal Systems Engineer Requirements and Verification (R&V) Lead to join our team of qualified, diverse individuals within…
Added 16 mins ago
Sr. Principal System Engineer - NATO IFC Lead
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Senior Principal Systems Engineer to join our team of qualified, diverse individuals within our Systems Engineering organization,…
Added 16 mins ago
Principal Engineer Systems RQ-4 FMS IFC Manager
CORP-Corporate Office
United States
Must have experience in a systems engineer, technical project engineer, or technical program manager role on complex systems or software-intensive programs.
Added 17 mins ago
DO
INTERDISC - COMPUTER SCIENTIST/OPERATIONS RESEARCH ANALYST/COMPUTER ENGINEER/ELECTRONICS ENGINEER
Department of the Air Force
Lackland AFB, TX
- $132,751 to $172,578 USD / year
DUTY 3: Provides technical guidance, advisory support, and assistance on an entire project and/or major phases for broad and varied operations.
Added 17 mins ago
UA
ARCHITECT
U.S. Army Corps of Engineers
New York, NY
- $125,431 to $163,062 USD / year
B. Combination of Education and Experience: College-level education, training, and/or technical experience that furnished (1) a thorough knowledge of the arts and sciences underlying…
Added 17 mins ago
UC
IT Cybersecurity Specialist
U.S. Coast Guard
Glen Burnie, MD
- $143,913 to $187,093 USD / year
Serving as the Information Systems Security Engineer providing security engineering support for HM&E PIT and PIT systems.
Added 19 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
Patuxent River, MD
- $102,415 to $158,322 USD / year
You will perform project/program engineering in the application of advanced theories, concepts, principles and processes in research and engineering, test and evaluation and logistics…
Added 19 mins ago
AF
Electrical Engineer - DIRECT HIRE AUTHORITY
Air Force Materiel Command
Hanscom AFB, MA
- $101,375 to $131,790 USD / year
The primary purpose of this position is to serve as a professional Electrical Engineer performing operations and maintenance (O&M) engineering duties in support of a military installation.
Added 21 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Charleston, SC
- $106,437 to $138,370 USD / year
Serve as a Lead H and H Engineer for the Charleston District with particular emphasis on riverine and coastal systems. | Perform advanced computer software and analytical methods to…
Added 21 mins ago
ED
Civil Engineer
Economic Development Administration
Chicago, IL · Philadelphia, PA
- $117,284 to $154,682 USD / year
This vacancy is for a Civil Engineer in the Economic Development Administration within the Department of Commerce.
Added 21 mins ago
AF
Civil Engineer - DIRECT HIRE AUTHORITY
Air Force Materiel Command
Hanscom AFB, MA
- $101,375 to $131,790 USD / year
The primary purpose of this position is to serve as a professional Civil Engineer performing Operations and Maintenance (O&M) engineering duties in support of a military installation.
Added 21 mins ago
ED
Civil Engineer
Economic Development Administration
Chicago, IL · Philadelphia, PA
- $117,284 to $154,682 USD / year
This vacancy is for a Civil Engineer in the Economic Development Administration within the Department of Commerce.
Added 21 mins ago
UM
GENERAL ENGINEER
U.S. Marine Corps
Quantico, VA
- $143,913 to $197,200 USD / year
You will serve as the authoritative technical expert for the program management office lead engineer, provide business advice, anticipate operational risks, resolve unexpected events, and…
Added 22 mins ago
Plant Manager
Saint-Gobain
BUCHANAN, NY
Work with the Sales Managers, Product Managers, Supply Chain and Technical Services to identify opportunities for sales growth and improvement opportunities.
Added 23 mins ago
Senior Program Manager Hypersonics
GE Aerospace
Bohemia, NY
…hypersonic R&D prototype initiatives. This role is a hands-on program leader for that work. As Senior Program Manager, you will lead a team made up of a project engineer and engineering…
Added 24 mins ago
OA
General Engineer
Other Agencies and Independent Organizations
Carlsbad, NM
- $106,437 to $163,514 USD / year
This position is part of the Office of Environmental Management - Carlsbad Field Office, Department of Energy. As a General Engineer, you will be managing the National Transuranic (TRU)…
Added 26 mins ago
Senior Engineer
Avangrid Service Co
ROCHESTER, NY
Added 29 mins ago
CN
SUPERVISOR
Commander, Naval Information Warfare Systems Command (NAVWARSYSCOM)
Point Loma Complex, San Diego, CA
- $102,246 to $197,200 USD / year
…Branch, including task proposals, task agreements, financial and technical status reporting, and future task planning. | You will work with each member of the branch to develop their…
Added 32 mins ago
NS
ENGINEER
Naval Sea Systems Command
Naval Business Center, Philadelphia, PA · Naval Base, Norfolk, VA
- $127,646 to $197,200 USD / year
You will serve as the SUBSAFE PROGRAM DIRECTOR (SSPD) in the QUALITY MANAGEMENT OFFICE (CODE 00Q) of NSWC PHILA DIV.
Added 34 mins ago
UA
Interdisciplinary (Project Engineer)
U.S. Army Corps of Engineers
Arlington, VA · Norfolk, VA · Fort Eustis, VA · Langley AFB, VA · Richmond, VA
- $62,640 to $133,142 USD / year
About the Position: Serve as Project Engineer at the Resident Office, advising and coordinating field staff and contractors through planning operations, controlling quality of construction,…
Added 36 mins ago
Controls Engineer
ITAC
Richmond, VA
We are seeking a full-time Controls Engineer to support an industrial manufacturing client through the design, implementation, optimization, and maintenance of automated control systems and…
Added 36 mins ago
Process Engineer
ITAC
Wilmington, NC
We are seeking a Process Engineer II to support manufacturing operations by improving process performance, product flow, and overall plant efficiency. This role will work with…

Meriton

IT Field Solutions Engineer II

Hillside, IL, United States

Salary: $75,000-105,000

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Job details

Pay: Salary: $75,000-105,000
Experience: Experience in an IT services or field support role, typically 2+ years or equivalent hands-on experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value - for our partners and our people.

If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter - every step of the way.

IT Field Solutions Engineer II

Reports to: Senior Manager, IT Field Solutions

FLSA Status: Full time, Exempt

Salary: $75,000-105,000

The Opportunity

The IT Field Solutions Engineer II provides live, hands-on desktop, laptop, and software support for Meriton’s HVAC Service and Control Technicians, who work on rooftops, in mechanical rooms, and out in the elements to service critical equipment. This position ensures technicians have reliable access to the tools, software, and connectivity they need to perform at an elite level, day or night.

The IT Field Solutions Engineer II is a dependable, field-facing IT partner for Service and Controls, supporting specialized technician software, laptops/tablets, VPN, controller and gateway connectivity, and remote monitoring systems, with after-hours coverage as field demand requires. The scope of this role is deliberately broad while the team is built out: the engineer will start by taking direct field cases, shadowing current support, and learning the real demand, then grow into owning complex field cases as repeatable patterns emerge. This role works side by side with IT Service Delivery and partners closely with Service and Controls leadership and with platform teams such as Network, Cloud, and Cybersecurity. Our goal is simple: support the technician and scale the knowledge.

The ideal candidate is as passionate about being out in the field as they are about IT - a curious, methodical troubleshooter who takes ownership, communicates clearly with both technical and non-technical audiences, and enjoys learning unfamiliar technology. Team members in this role may also have the opportunity to progress into Control Technician roles through the IT Field Solutions apprenticeship pathway, if desired.

Responsibilities

Field Technician Support & Service Delivery

Provide live, hands-on support to Service and Control Technicians through phone, chat, email, and ticketing, with a focus on fast response and practical resolution while the technician is on site.
Triage incoming requests, capture impact and context, gather evidence, and take ownership of assigned issues through resolution, growing into ownership of complex field cases as repeatable patterns emerge.
Remain the technician’s engaged point of contact, owning communication and follow-through while platform teams (Network, Cloud, Cybersecurity, and others) work changes within their own systems; hand off ownership only through a clear handoff with full context.
Troubleshoot technician laptops, tablets, and mobile devices, including hardware, operating system, drivers, firmware, and application dependencies in rooftop, outdoor, and mechanical room conditions.
Support technician-specific software, including HVAC controls programming tools, building automation and service applications, and remote monitoring systems.
Troubleshoot the IT side of field connectivity, including USB/serial adapters and drivers, controller and gateway access, VPN, cellular, and Wi-Fi. Controls specialists retain responsibility for HVAC control logic and mechanical systems.
Participate in a rotating on-call schedule to provide after-hours support for critical technician issues, with rotation and escalation details clarified as staffing and field demand become measurable.
Travel approximately 25% to branch locations and customer sites to provide on-site support, deploy equipment, and assist technicians directly.

Equipment, Software & Asset Management

Complete new technician equipment and account setup, including build, imaging, deployment, access management, and license management.
Support device management and enrollment, including Intune, Jamf, and MDM compliance, policy, and standard device actions.
Support Microsoft products such as Windows, Office 365, and other cloud-based applications, and support various vendor applications as needed.
Perform hardware and software configuration, driver and firmware updates, maintenance, and upgrades for field-facing systems.
Manage inventory of technician hardware and software assets, including tracking, lifecycle, and refresh.
Interact with vendors to facilitate repairs and replacements of field hardware, such as laptops, tablets, rugged devices, docks, and accessories.
Support pilots and field rollouts of new hardware, software, and MDM deployments, gathering technician feedback and validating compatibility in practice.

Security, Compliance & Safety

Support approved endpoint security tools on field devices and collaborate with Cybersecurity, which owns the security platforms, on malware, vulnerability, and anti-phishing issues.
Follow safety policies, codes, and regulations for rooftop, outdoor, and site work.

Knowledge, Process Improvement & Development

Recognize emerging repeat issues, record root causes, and tag field cases by location, device, application, and owning team to help the team learn where demand actually comes from.
Document known fixes, validated procedures, and runbooks, and build knowledge base content where none exists yet.
Track support trends and metrics such as response times, resolution rates, repeat incidents, and technician satisfaction, and recommend improvements to field support workflows.
Evaluate tools, products, and IT processes, share technician feedback, and recommend changes and technology standards that improve technician productivity and experience.
Train field technicians in the use of equipment, software, and approved support processes.
Grow technical depth through pairing and shadowing within IT Field Solutions, share troubleshooting methods with teammates, and participate in cross-training and job shadowing with Control Technicians.

Qualifications

Experience in an IT services or field support role, typically 2+ years or equivalent hands-on experience.
Strong troubleshooting fundamentals across Windows 10/11, networking, drivers, endpoints, and application dependencies, with sound, methodical diagnostic habits.
Knowledge of TCP/IP, LAN, WAN, wLAN, and vLAN technologies, and working knowledge of VPN and remote access technologies.
Knowledge of MS Active Directory infrastructure.
Ability to learn unfamiliar technology quickly. HVAC and Controls-specific products will be taught; curiosity and methodical troubleshooting are what we are looking for.
Ownership and adaptability: takes responsibility for assigned issues, communicates clearly, and flexes between support, discovery, and project work as demand becomes clearer.
Curiosity and good judgment, including recognizing repeat issues, documenting findings, and helping establish procedures where none exist yet.
Strong collaboration, communication, and customer service skills with technicians and operational leaders.
Capable of working independently with minimal supervision.
Valid driver’s license and ability to travel approximately 25% to branch and customer locations.
Genuine interest in supporting field technicians and thriving in a fast-paced environment with evolving priorities.

Preferred Skills

Associate degree in Information Technology or a related field.
Scripting and automation experience, such as PowerShell.
Experience supporting mobile field workforces, tablets, or ruggedized devices.
Experience with USB/serial and IP communications to controllers or similar field devices.
Experience supporting technicians or skilled trades (HVAC, controls, building automation, or similar).
Intune, Jamf, MDM, MacOS, and iOS experience.
Office 365 administration, Azure, and Windows Server experience.
Familiarity with cellular and mobile device technology.
Microsoft (MCP) Certification and/or ITIL (fundamentals level).
MSP experience.

Why Meriton?

Medical Insurance, Dental Insurance, Vision Insurance
100% company match on 401(k) contributions, up to 6% of pay.
Tuition Reimbursement
Company-paid Disability insurance (short-term and long-term)
Company-paid group life insurance
Paid Time Off & Holidays
Volunteer Hours
Employee-paid supplemental insurance options
Employee Assistance Program (EAP)
FSA, HSA and commuter benefits options
Paid parental leave
Career growth and learning
…and so much more!

Additional Information

This position may be based in locations across the United States and requires approximately 25% travel to Meriton locations and customer sites, including rooftop and outdoor work in varying weather conditions. Rotating on-call and after-hours work is required.

Physical demands include frequent standing, walking, and sitting, and occasional climbing (including ladders and roof access), balancing, stooping, kneeling, crouching, or crawling. Must be able to work at heights and in outdoor conditions, including heat and cold, and to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.

As part of the interview process, candidates may participate in a technical assessment based on practical troubleshooting scenarios relevant to the role.

Meriton is an Equal Opportunity Employer. This job description is not intended to be all-inclusive; employees may perform other related duties as negotiated to meet the ongoing needs of the organization. Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

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More about this job

Skills

HVAC
VPN
Leadership
Cybersecurity
Communication skills
Troubleshoot
Firmware
Building automation
Mechanical systems
Mobile device management
Regulatory compliance
Microsoft Windows
Microsoft 365
Manage inventory
Anti-phishing
Process improvement
Troubleshooting
LAN
WAN
Microsoft Active Directory
Adaptability
Collaboration
Customer service
Work independently
Valid driver's licence
Computer technology
Microsoft PowerShell
Microsoft Azure
Microsoft Windows Server
ITIL

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