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Added 1 min ago
HC
Senior Controls Engineer
Heirloom Carbon
Brisbane, CA
- $145,000 to $185,000 USD / year
As a Senior Controls Engineer at Heirloom, you’ll be responsible for developing industrial automation solutions that support our research, engineering, and scaled commercial deployments.…
Added 3 mins ago
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Devsecops Engineer
Actalent
Wilmington, MA
- $70 to $100 USD / hour
Job Title: DevSecOps EngineerJob DescriptionThe DevSecOps Engineer will design, implement, and maintain robust security controls across AWS cloud environments that support connected medical…
Added 3 mins ago
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Senior Controls Engineer
Actalent
Birmingham, AL
- $120,000 to $160,000 USD / year
Job Title: Senior Controls EngineerJob DescriptionThe Senior Controls Engineer is responsible for the architecture, design, and implementation of advanced control systems supporting…
Added 3 mins ago
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Field Service Engineer
Actalent
Racine, WI
- $30 to $55 USD / hour
…Digital Control (DDC) technology to ensure HVAC, chiller plant controls, energy monitoring, and related systems operate reliably and efficiently. The position offers extensive hands-on…
Added 3 mins ago
A
Field Service Engineer
Actalent
Mount Pleasant, WI
- $30 to $55 USD / hour
…Digital Control (DDC) technology to ensure HVAC, chiller plant controls, energy monitoring, and related systems operate reliably and efficiently. The position offers extensive hands-on…
Added 3 mins ago
Cybersecurity Analyst
Bertram Capital Management
Remote, United States
…Your core strengths are organization, clear communication, and process discipline. You will turn framework requirements into policies, controls, evidence, and repeatable workflows, and you…
Added 4 mins ago
Engineer - Project Controls
Eli Lilly and Company
United States
The Advisor, Project Controls Engineer is the central steward for project controls functions within Global Facilities Delivery (GFD). This role ensures best-in-class practices in budgeting,…
Added 4 mins ago
Sr. Engineer, Automation Engineering, Controls Hardware - Lilly Medicine Foundry
Eli Lilly and Company
United States
The Senior Engineer - Automation Engineering will work as a member of the Automation Engineering Department at Eli Lilly, Foundry. The engineer will provide automation support for one or…
Added 4 mins ago
Chief, Critical Facilities (AUS)
Prime Data Centers
Lockhart, TX
The Chief, Critical Facilities Engineer (CE) will be an individual contributor and leadership position responsible for all electrical, mechanical, and fire/life safety equipment of standby…
Added 5 mins ago
SA
System Support Engineer
State Air Resources Board
CA
- $6,513 to $10,537 USD / month
The California Air Resources Board (CARB) is a dynamic and innovative leader in setting and implementing controls to protect and improve air quality for the citizens of California. CARB's…
Added 5 mins ago
R&D Engineer – Product & Process Development
Pendar Technologies
Cambridge, MA
We are seeking an exceptional, hands-on scientist or engineer to bridge advanced R&D and manufacturing. The role demands strong scientific fundamentals, experimental ingenuity, and the…
Added 10 mins ago
Senior Baseline Security Engineer (CIS & STIGs)
Phia LLC
United States
…clients. phia is seeking a mission-driven Senior Baseline Security Engineer to build and maintain the secure configuration baselines that protect a federal financial regulatory agency’s…
Added 11 mins ago
Sr Lead Security Engineer
JPMC page
Jersey City, NJ · Seattle, WA · Plano, TX
As a Product Owner, Hardware Security at JPMorganChase within Cybersecurity and Technology Controls, you will own the product strategy, roadmap, and backlog for the firm’s hardware security…
Added 13 mins ago
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Senior Security Engineer, DFIR
ClickUp
Remote, United States
- $160,000 to $210,000 USD / year
…AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible.…
Added 13 mins ago
Quality Engineer - Production Quality
General Electric Company
United States
Unison, a GE Aerospace company, is the leading provider of differentiated engine controls, accessories, and performance monitoring solutions in the Aerospace, Defense & Space segments.…
Added 14 mins ago
Senior Staff Privacy Engineer - Moveworks
ServiceNow
Mountain View, CA
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a…
Added 16 mins ago
A
Sr Principal Engineer, Process
AbbVie
Durham, NC
- $124,500 to $236,500 USD / year
Leads process improvement and optimization workstreams, defining the technical approach, coordinating trial execution with production, and documenting results.
Added 16 mins ago
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Sr Principal Engineer, Process (hybrid)
AbbVie
North Chicago, IL
- $124,500 to $236,500 USD / year
Leads process improvement and optimization workstreams, defining the technical approach, coordinating trial execution with production, and documenting results.
Added 17 mins ago
Dual-Site Maintenance Manager
The Scion Group
Huntsville, TX
…systems (BAS), electrical distribution systems, switchgears and controls, generators, uninterrupted Power supply (UPS), elevators and lifts, parking structures (ventilation/drainage…
Added 17 mins ago
Automation Engineer
Amazon.com Services LLC
San Antonio, TX
As an Automation Engineer, you will play a crucial role in maximizing equipment reliability and operational performance in our fulfillment centers by providing proactive controls automation…
Added 19 mins ago
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Electrical Engineer II, Advanced Product Development
Form Energy, Inc
Somerville, MA
- $97,221 to $127,592 USD / year
We're hiring an Electrical Engineer II to design, build, troubleshoot, and test the control systems and test assets that support development of our next generation of iron-air batteries. As…
Added 19 mins ago
Development Program Manager - Acoustics Engineering SME
Quality Technology Services, LLC
Irving, TX
Added 20 mins ago
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Client Computing Engineer
TEKsystems
Lancaster, PA
- $110,000 to $125,000 USD / year
solutions inclusive of people, process and technology. The engineer designs, implements and defines rollout processes for end user computing devices including hardware, software and…
Added 23 mins ago
IG
Controls Engineer
Insight Global
Buffalo, NY
- From $68 USD / hour
2+ years of experience as a controls engineer
Added 24 mins ago
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Product Engineer - Pumps
Pentair
Apex, NC
- $82,300 to $152,800 USD / year
We have an opportunity for a Product Engineer - Pumps - to join our Apex, NC team. You will serve as a technical resource to Product Management, Sales, Customer Service, Operations, and…

Meriton

IT Field Solutions Engineer II

Hillside, IL, United States

Salary: $75,000-105,000

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Job details

Pay: Salary: $75,000-105,000
Experience: Experience in an IT services or field support role, typically 2+ years or equivalent hands-on experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value - for our partners and our people.

If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter - every step of the way.

IT Field Solutions Engineer II

Reports to: Senior Manager, IT Field Solutions

FLSA Status: Full time, Exempt

Salary: $75,000-105,000

The Opportunity

The IT Field Solutions Engineer II provides live, hands-on desktop, laptop, and software support for Meriton’s HVAC Service and Control Technicians, who work on rooftops, in mechanical rooms, and out in the elements to service critical equipment. This position ensures technicians have reliable access to the tools, software, and connectivity they need to perform at an elite level, day or night.

The IT Field Solutions Engineer II is a dependable, field-facing IT partner for Service and Controls, supporting specialized technician software, laptops/tablets, VPN, controller and gateway connectivity, and remote monitoring systems, with after-hours coverage as field demand requires. The scope of this role is deliberately broad while the team is built out: the engineer will start by taking direct field cases, shadowing current support, and learning the real demand, then grow into owning complex field cases as repeatable patterns emerge. This role works side by side with IT Service Delivery and partners closely with Service and Controls leadership and with platform teams such as Network, Cloud, and Cybersecurity. Our goal is simple: support the technician and scale the knowledge.

The ideal candidate is as passionate about being out in the field as they are about IT - a curious, methodical troubleshooter who takes ownership, communicates clearly with both technical and non-technical audiences, and enjoys learning unfamiliar technology. Team members in this role may also have the opportunity to progress into Control Technician roles through the IT Field Solutions apprenticeship pathway, if desired.

Responsibilities

Field Technician Support & Service Delivery

Provide live, hands-on support to Service and Control Technicians through phone, chat, email, and ticketing, with a focus on fast response and practical resolution while the technician is on site.
Triage incoming requests, capture impact and context, gather evidence, and take ownership of assigned issues through resolution, growing into ownership of complex field cases as repeatable patterns emerge.
Remain the technician’s engaged point of contact, owning communication and follow-through while platform teams (Network, Cloud, Cybersecurity, and others) work changes within their own systems; hand off ownership only through a clear handoff with full context.
Troubleshoot technician laptops, tablets, and mobile devices, including hardware, operating system, drivers, firmware, and application dependencies in rooftop, outdoor, and mechanical room conditions.
Support technician-specific software, including HVAC controls programming tools, building automation and service applications, and remote monitoring systems.
Troubleshoot the IT side of field connectivity, including USB/serial adapters and drivers, controller and gateway access, VPN, cellular, and Wi-Fi. Controls specialists retain responsibility for HVAC control logic and mechanical systems.
Participate in a rotating on-call schedule to provide after-hours support for critical technician issues, with rotation and escalation details clarified as staffing and field demand become measurable.
Travel approximately 25% to branch locations and customer sites to provide on-site support, deploy equipment, and assist technicians directly.

Equipment, Software & Asset Management

Complete new technician equipment and account setup, including build, imaging, deployment, access management, and license management.
Support device management and enrollment, including Intune, Jamf, and MDM compliance, policy, and standard device actions.
Support Microsoft products such as Windows, Office 365, and other cloud-based applications, and support various vendor applications as needed.
Perform hardware and software configuration, driver and firmware updates, maintenance, and upgrades for field-facing systems.
Manage inventory of technician hardware and software assets, including tracking, lifecycle, and refresh.
Interact with vendors to facilitate repairs and replacements of field hardware, such as laptops, tablets, rugged devices, docks, and accessories.
Support pilots and field rollouts of new hardware, software, and MDM deployments, gathering technician feedback and validating compatibility in practice.

Security, Compliance & Safety

Support approved endpoint security tools on field devices and collaborate with Cybersecurity, which owns the security platforms, on malware, vulnerability, and anti-phishing issues.
Follow safety policies, codes, and regulations for rooftop, outdoor, and site work.

Knowledge, Process Improvement & Development

Recognize emerging repeat issues, record root causes, and tag field cases by location, device, application, and owning team to help the team learn where demand actually comes from.
Document known fixes, validated procedures, and runbooks, and build knowledge base content where none exists yet.
Track support trends and metrics such as response times, resolution rates, repeat incidents, and technician satisfaction, and recommend improvements to field support workflows.
Evaluate tools, products, and IT processes, share technician feedback, and recommend changes and technology standards that improve technician productivity and experience.
Train field technicians in the use of equipment, software, and approved support processes.
Grow technical depth through pairing and shadowing within IT Field Solutions, share troubleshooting methods with teammates, and participate in cross-training and job shadowing with Control Technicians.

Qualifications

Experience in an IT services or field support role, typically 2+ years or equivalent hands-on experience.
Strong troubleshooting fundamentals across Windows 10/11, networking, drivers, endpoints, and application dependencies, with sound, methodical diagnostic habits.
Knowledge of TCP/IP, LAN, WAN, wLAN, and vLAN technologies, and working knowledge of VPN and remote access technologies.
Knowledge of MS Active Directory infrastructure.
Ability to learn unfamiliar technology quickly. HVAC and Controls-specific products will be taught; curiosity and methodical troubleshooting are what we are looking for.
Ownership and adaptability: takes responsibility for assigned issues, communicates clearly, and flexes between support, discovery, and project work as demand becomes clearer.
Curiosity and good judgment, including recognizing repeat issues, documenting findings, and helping establish procedures where none exist yet.
Strong collaboration, communication, and customer service skills with technicians and operational leaders.
Capable of working independently with minimal supervision.
Valid driver’s license and ability to travel approximately 25% to branch and customer locations.
Genuine interest in supporting field technicians and thriving in a fast-paced environment with evolving priorities.

Preferred Skills

Associate degree in Information Technology or a related field.
Scripting and automation experience, such as PowerShell.
Experience supporting mobile field workforces, tablets, or ruggedized devices.
Experience with USB/serial and IP communications to controllers or similar field devices.
Experience supporting technicians or skilled trades (HVAC, controls, building automation, or similar).
Intune, Jamf, MDM, MacOS, and iOS experience.
Office 365 administration, Azure, and Windows Server experience.
Familiarity with cellular and mobile device technology.
Microsoft (MCP) Certification and/or ITIL (fundamentals level).
MSP experience.

Why Meriton?

Medical Insurance, Dental Insurance, Vision Insurance
100% company match on 401(k) contributions, up to 6% of pay.
Tuition Reimbursement
Company-paid Disability insurance (short-term and long-term)
Company-paid group life insurance
Paid Time Off & Holidays
Volunteer Hours
Employee-paid supplemental insurance options
Employee Assistance Program (EAP)
FSA, HSA and commuter benefits options
Paid parental leave
Career growth and learning
…and so much more!

Additional Information

This position may be based in locations across the United States and requires approximately 25% travel to Meriton locations and customer sites, including rooftop and outdoor work in varying weather conditions. Rotating on-call and after-hours work is required.

Physical demands include frequent standing, walking, and sitting, and occasional climbing (including ladders and roof access), balancing, stooping, kneeling, crouching, or crawling. Must be able to work at heights and in outdoor conditions, including heat and cold, and to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.

As part of the interview process, candidates may participate in a technical assessment based on practical troubleshooting scenarios relevant to the role.

Meriton is an Equal Opportunity Employer. This job description is not intended to be all-inclusive; employees may perform other related duties as negotiated to meet the ongoing needs of the organization. Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

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More about this job

Skills

HVAC
VPN
Leadership
Cybersecurity
Communication skills
Troubleshoot
Firmware
Building automation
Mechanical systems
Mobile device management
Regulatory compliance
Microsoft Windows
Microsoft 365
Manage inventory
Anti-phishing
Process improvement
Troubleshooting
LAN
WAN
Microsoft Active Directory
Adaptability
Collaboration
Customer service
Work independently
Valid driver's licence
Computer technology
Microsoft PowerShell
Microsoft Azure
Microsoft Windows Server
ITIL

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