Donor Communications Assistant

Who We Are Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!

The Donor Communications Assistant is responsible for providing first-time and/or follow-up communication after initial contact with donors through calls, emails, and letters.

Compensation range for this position is $16-18/hour

This is a full time, onsite position located at our office in Lindale, Texas

Fluency in both English and Spanish is required.

How You'll Contribute:

• Establish and pursue personal, spiritual, and professional development goals, effectively managing time and resources to achieve them.
• Demonstrate an understanding of and the ability to collaborate effectively with paid staff and volunteers at all levels of Mercy Ships across the organization.
• Demonstrate an understanding of Mercy Ships’ health care delivery system, including the model, message, methods, and metrics that guide and support the accomplishment of its mission.
• Support the organization’s mission, vision, and values by consistently demonstrating excellence, competence, collaboration, innovation, respect, community commitment, and a strong sense of accountability and ownership.
• Download and code Direct Response Television (DRTV) calls reports.
• Monitor DRTV calls, provide feedback to the Donor Communications
• Supervisor and third-party vendors, as needed.
• Contact DRTV callers/donors, as needed.
• Attend DRTV Calibration calls and provide feedback.
• Maintain and regularly update the database by entering new information from multiple sources and incorporating donor-provided updates to ensure accurate, current donor records. The database remains the property of Mercy Ships.
• Establish and maintain effective communication with donors and prospective donors through phone calls, emails, and written correspondence.
• Responsible for downloading and coding donor data, as well as managing donor correspondence by printing and mailing welcome letters daily and follow-up letters weekly.
• Print and mail monthly bills to donors in a timely and accurate manner based on billing schedules.
• Download and code website inquiries, respond to prospective donors, and send welcome emails.
• Monitor voicemail inboxes and process requests to remove donors from mailing lists.
• Sort and organize mailing list removal requests into batches for processing.
• Prepare BRE (Business Reply Mail) envelopes for refunds from the Post Office.
• Other duties as assigned.

Ideal Candidate:

• Excellent interpersonal, verbal, and written communication skills are essential.
• Strong administrative, organizational, and time-management skills.
• Ability to work independently, exercise sound judgment, and manage responsibilities with minimal supervision.
• Fluency in both English and Spanish is required
• Proficiency in using the internet, email, and telephone, with familiarity with contact management software.
• A self-motivated, proactive individual with a strong commitment to achieving personal and organizational goals.
• A strong commitment to and alignment with Mercy Ships’ mission, vision, and core values.
• Demonstrates servant leadership, collaborates effectively with others, acts with integrity, and takes ownership of responsibilities and outcomes.

Education and Experience:

• Two to four years of previous office experience preferred.
• High School Diploma required.
• Proficiency in Microsoft Word and Excel.
• Successful completion of Mercy Ships Entry Training will be required within the first year.

Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today! This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: https://www.mercyships.org/get-involved/volunteer/