Open jobs in the United States

Group jobs by employerEmail me new jobs Save this search

Added 15 hours ago
MH
Financial Resource Specialist - Full-Time
Mercy Health System Corporation
Rockford, IL
- Full-time
Added 15 hours ago
Biller, Patient Financial Services
Mercy Health System Corporation
Remote, United States
Must have the ability to analyze coding to assure proper billing of claim
Added 1 day ago
Occupational Therapist - Outpatient Clinic
Mercy Health System Corporation
Woodstock, IL
Added 1 day ago
Desktop Support Technician
Mercy Health System Corporation
Janesville, WI
Added 1 day ago
MH
Patient Registrar - Part-Time
Mercy Health System Corporation
Rockford, IL
- Part-time
Added 1 day ago
Registered Nurse, Clinic
Mercy Health System Corporation
Lake Geneva, WI
Approved CPR/BLS certification required within 90 days
Added 1 day ago
MH
Courier - Part-Time
Mercy Health System Corporation
Janesville, WI
- Part-time
Added 1 day ago
Registered Nurse - Rock County Float Pool, Day Shift
Mercy Health System Corporation
Janesville, WI
Approved CPR/BLS certification required within 90 days
Added 1 day ago
EKG Tech, Stress Lab
Mercy Health System Corporation
Janesville, WI
Approved CPR or BLS certification required within 90 days
Added 2 days ago
Drug Surveillance and Diversion Coordinator
Mercy Health System Corporation
Janesville, WI
Added 2 days ago
Telecom Operator
Mercy Health System Corporation
Janesville, WI
Added 2 days ago
Receptionist Day Shift
Mercy Health System Corporation
Lake Geneva, WI
Added 2 days ago
Licensed Practical Nurse, Medical Unit - Night Shift
Mercy Health System Corporation
Janesville, WI
SHIFT: Night Shift · Approved CPR or BLS certification required within 90 days
Added 3 days ago
Registered Nurse, Critical Specialty Care Unit - Night Shift
Mercy Health System Corporation
Janesville, WI
SHIFT: Night Shift · Approved CPR/BLS certification required within 90 days
Added 3 days ago
Supply Chain Technician
Mercy Health System Corporation
Janesville, WI
Shift: Day Shift · If driving a Mercy vehicle is required, applicant must have a driving record that is insurable under Mercyhealth’s insurance coverage guidelines
Added 3 days ago
Certified Nursing Assistant, Surg/Peds - Night Shift
Mercy Health System Corporation
Janesville, WI
SHIFT: Night Shift · Approved CPR or BLS certification required within 90 days
Added 5 days ago
Registration Specialist
Mercy Health System Corporation
Janesville, WI
Added 5 days ago
Registration Specialist
Mercy Health System Corporation
Janesville, WI
Added 5 days ago
Registered Nurse Education Coordinator, Simulation Lab - Variable Shifts
Mercy Health System Corporation
Janesville, WI · Lake Geneva, WI
Approved BLS certification required within 90 days (Other certification per unit requirements: ACLS, PALS, PEARS, NRP)
Added 5 days ago
Registered Nurse, Outpatient Surgery - Variable Shifts
Mercy Health System Corporation
Janesville, WI
Approved CPR/BLS certification required within 90 days
Added 5 days ago
Patient Registration Specialist
Mercy Health System Corporation
Remote, United States
Added 5 days ago
Medical Receptionist
Mercy Health System Corporation
Woodstock, IL
Added 5 days ago
Medical Assistant
Mercy Health System Corporation
Janesville, WI
Approved CPR or BLS certification required within 90 days
Added 5 days ago
Medical Assistant, Oncology - Pool
Mercy Health System Corporation
Janesville, WI
Approved CPR or BLS certification required within 90 days
Added 5 days ago
ED Tech, MHTC ED
Mercy Health System Corporation
Janesville, WI
Approved CPR or BLS certification required within 90 days

Mercy Health System Corporation

Telecom Operator

Janesville, WI, United States

$17.92 - $27.78 Mercyhealth is an Equal Opportunity Employer.

Apply on mercyhealth.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $17.92 - $27.78 Mercyhealth is an Equal Opportunity Employer.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 21, 2026

Original job description

OVERVIEW:

Responsible for managing telecommunications operations in a healthcare setting, including answering and directing calls, coordinating emergency code announcements, monitoring critical alarm systems, and supporting patients, families, and healthcare professionals. Oversees shift assignments, schedules, databases, paging systems, and departmental administrative tasks while ensuring accuracy, confidentiality, regulatory compliance, and continuous 24/7 coverage. Provides staff training and technical support, maintains communication equipment and systems, and coordinates emergency responses and essential services to support patient safety and quality care.

SCHEDULE: Full-Time, 40 hours per week. SHIFT: Day Shift

ESSENTIAL DUTIES AND RESPONSIBILITIES

Perform all essential job duties of a Telecom Operator.
Greet customers and provide basic facility and location information; answer and transfer incoming calls promptly and courteously.
Take responsibility for shift work, delegate assignments, and ensure accurate and timely task completion.
Maintain a calm demeanor during stressful situations and peak activity periods, effectively communicating with patients, families, and healthcare partners.
Initiate emergency response workflows for critical situations (e.g., code blue, trauma, STEMI, strokes).
Accurately announce and page emergency codes in a timely manner.
Collaborate with multidisciplinary healthcare teams to enhance patient care and experience.
Provide paging services for OSF, RNA, and private practices.
Act as "Super User" for Primex OneVue with a detailed knowledge of the software.
Process requests for Hospice and Home Health services.
Assist with crisis and critical calls by contacting 911 or behavioral health services as necessary.
Update and maintain the on-call physician schedule, relaying messages and page blocks accurately.
Monitor and respond to multiple alarm systems, including medical gas alarms, blood bank temperature alarms, and security alerts.
Ensure compliance with Joint Commission standards by responding to Primex sensor alerts.
Assist colleagues with Language Line services.
Manage the checkout of keys, interpreter service laptops, and patient room phones.
Replace staff pagers and patient phones as needed.
Page or contact assigned on-call Mercyhealth employees based on individual profile instructions.
Maintain confidentiality at all times.
Monitor various alarm systems and ensure timely announcements of emergency codes.
Assist partners with Language Line usage and maintain phones.
Make changes in Lifeline program regarding subscriber and responder information as needed.
Update and maintain departmental information lists and databases.
Create and manage departmental schedules as required.
Accurately process invoices, payments, and reports as necessary.
Check the functionality of Language Line phones and connect patients as necessary.
Program and troubleshoot pagers and Spok Mobile.
Manage call volumes efficiently and adjust schedules to meet daily needs.
Coach staff and provide training for new operators.
Prepare, revise, and update departmental policies and procedures.
Assist the department with various tasks as assigned, ensuring 24/7 coverage.
Some on-call responsibilities may be required.

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent required.

CERTIFICATION/LICENSURE N/A

OTHER SKILLS AND ABILITIES

N/A

LEVEL OF SUPERVISION

Work is performed according to specific procedures and methods, but the incumbent must make minor decisions in order to adapt and appropriately respond to routine situations. Will give general direction to the department as needed.

SUPERVISES N/A

PAY RANGE:

$17.92 - $27.78 Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

#1 in the nation on AARP's Best Employers for Workers Over 50
One of Working Mother magazine's 100 Best Companies for Working Mothers
A Top 50 Company and Top 10 Nonprofit for Executive Women

Apply on mercyhealth.wd1.myworkdayjobs.com About employer

More about this job

Skills

Alarm systems
Staff training
Technical support
Manage emergency procedures
Patient care
Regulatory compliance
Support colleagues
Confidentiality
Troubleshoot
Coach employees
Provide training

Report this job