Quality Patient Safety Program Manager

Where You’ll Work

Founded in 1925, Dignity Health - Mercy General Hospital is a 310-bed, acute care, nonprofit hospital located in Sacramento, California. Serving over 100,000 patients annually, the hospital offers a full complement of services including heart care, cancer care, women’s health, and neurology. Additionally, Mercy General Hospital has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation and a Joint Commission-certified Primary Stroke Center.

One Community. One Mission. One California

Job Summary and Responsibilities

As our Quality/Patient Safety Program Manager, you will support, coordinate, and facilitate the quality management, patient safety, and regulatory performance improvement activities for the hospital and medical staff.

Every day you will serve as a resource to employees, management, nursing directors, senior management, councils, physicians, and teams on quality management activities, handling patient-sensitive and confidential hospital information.

To be successful in this role, you will bring strong organizational skills, expertise in regulatory standards, and a collaborative approach to driving performance improvement across the organization

• Directs programs involving risk mitigation/management and initiatives related to providing safer care to patients. This position is responsible for providing information to various key stakeholders on the progress and status of described programs/initiatives.
• Oversees the implementation of compliance policies and procedures to ensure that they meet organization's compliance requirements. Has management responsibility and accountability for the hospitals' overall compliance with regulations from The Joint Commission, Department of Health Services, CMS and other regulatory agencies.
• Oversees the events reporting process, root cause analysis, and event investigation/review. Participates in system office initiatives and programs to mitigate risks identified at other hospitals, resulting in reduced costs and adverse patient outcomes.
• Receives and oversees responses to patient complaints and investigates to solve issues promptly. Acts as an intermediary between patients, staff and family to provide clear communication between all parties regarding any outstanding issues

Job Requirements

Required:

• 3 years clinical experience in an acute care setting
• 1 year healthcare-related quality management/performance improvement experience (e.g., chart audit, PI team member, etc.)
• Registered Nurse CA or Registered Nurse Practitioner CA or Doctor of Medicine CA and
• Certified Professional in Healthcare Quality (CPHQ) or Healthcare Quality Mgmt (HCQM) or Cert Prof Healthcare Qual (CPQPS)