Jobs in the United States

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Assistant Director of Data Center Operations
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Support the management and operation of data center facilities, infrastructure, and systems
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Technical Account Manager
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Plano, TX
Tier 1 (Service Desk), Tier 2 Support and Tier 3 Engineering Staffing & Service delivery
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- $170,000 to $180,000 USD / year
…stakeholders, subcontractors, cross-functional analysts and engineering…
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Shift Supervior II - 2nd Shift
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Aiken, SC
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Program Engineering Manager (Hybrid & Relocation Available)
BAE Systems
Merrimack, NH · Manchester, NH
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BAE Systems
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…site. This means work will be conducted on location at a BAE Systems facility 100% of the…
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Shift Supervisor II - Weekend Shift
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Added 1 min ago
Senior Manager, Software Development
CVS Shared Services Resources LLC
Remote, United States
Take ownership of the next phase of an engineering transformation already delivering results. We have modernized critical systems and shipped AI features that providers use. This role…
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Student Assistant - Information Technology (IT) Assistant (Richmond, CA)
Richmond, CA
- $20 to $22 USD / hour
Student Assistants must have good customer services skills and the ability to work well in a fast-paced environment as a team member
Added 1 min ago
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Student Assistant - Application Development Office - CEC - Remote
Remote, United States
- $20.08 to $35.7 USD / hour
Computer Engineering, Computer Science, Electrical and Electronics Engineering, Management Information Systems, Software Engineering, or any other closely related field.
Added 1 min ago
Electronic Technician
SAIC
Indianapolis, IN
Supports engineering activities such as design, test, checkout, modification, fabrication and assembly of prototype electromechanical systems, experimental design circuitry, laser/light…
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Regional Marketing Manager
Alliant Engineering
Salt Lake City, UT
- $100,000 to $125,000 USD / year
Extensive experience in professional services within engineering, architecture, construction, or related consulting industries, including public and private clients, business development…
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Lead Director - Security Operations Center (SOC)
CVS Shared Services Resources LLC
Remote, United States
…Director partners closely with infrastructure, cloud, identity, engineering, and business leaders to strengthen cyber resilience and prepare the organization for emerging threats. Through…
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Quality Assurance Senior Associate (Safety)
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Alexandria, VA · VA · DC · MD
Knowledge of principals of engineering, information systems and data analytics.
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Systems Administrator IV
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Ellsworth AFB, SD
The Systems Administrator IV provides mid‑level infrastructure and systems administration support for the client systems. This role assists with Windows/Linux administration, virtualization…
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AI Agent Evaluation Engineer
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The work combines hands-on conversation analysis, rigorous evaluation design, and engineering execution: reading and annotating real conversations to learn how the agent actually fails,…
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Systems Administrator II
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Must possess appropriate level of certifications for this position as required by the contract - IAT Level II
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Product Manager, Ecosystem Relevance
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You’ll shape how our relevance systems serve people when we know little about them, recognize worthwhile content and communities, and account for the context that makes a recommendation…
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Product Manager, AI Foundations
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Remote, United States
…communities. We partner with consumer product teams and infrastructure engineering to turn advances in ML and AI into reusable capabilities that improve discovery, personalization, and…
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Information System Security Manager
IPKeys Technologies, LLC
Wright Patterson AFB, OH
…for Department of the Air Force Financial Management (DAF FM) systems. The ISSM ensures compliant implementation of cybersecurity policy, oversees the Risk Management Framework (RMF)…
Added 1 min ago
Cyber Security Assessment Analyst IV
IPKeys Technologies, LLC
Wright Patterson AFB, OH
The Cyber Security Assessment Analyst IV provides advanced cybersecurity engineering, RMF leadership, and enterprise compliance oversight for Department of the Air Force Financial…
Added 2 mins ago
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Quality Control Technician
Manpower
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- $28.7 USD / hour
Perform diagnostic testing and troubleshooting on systems, components, and devices

Mercury

Customer Support Manager

Remote, United States

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience leading customer support or other user-facing teams, preferably in high-growth technology companies
Posting language: English
Posted: Nov 12, 2026

Original job description

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 450,000 startups and small businesses from all around the world. With growth comes the need to ensure our customer experience is top of mind even in the most challenging scenarios.

We’re working to build something like magic for a really wide range of startup businesses. A key piece of the magic we’ve built thus far has been smart, product-driven support, and we’re looking to bring on an operational-focused, thoughtful Support Manager to help us continuously improve our Customer Support experience as we scale quickly.

You’ll join as a manager on our Customer Support team, partnering closely with our existing Customer Support Leadership team to execute the operational function of the team and support the wider strategic vision. You’ll manage your own cohort of specialists who are dedicated to managing customer interactions and operational tasks across key customer workstreams. You’ll work closely with our Voice of the Customer, Customer Trust, Operations, WFM and CX Eng teams to improve our product and general customer-facing processes to provide clear, thoughtful, and accurate support systems to help customers.

You’ll need to understand how our products and internal teams work in detail. Banking* has a lot of moving pieces, so this is harder than it might seem. Finding efficient, elegant solutions for problems stemming from the oft-convoluted U.S. financial system isn’t always easy, but if you’re good at your job, our users will never know it.

Your Role:

Lead & Develop: Hire, mentor, and manage a customer support team that excels in product knowledge, user support, and the US banking* system
Performance Management & Development: Own team performance management by setting clear goals, tracking key metrics, and driving continuous improvement across your team. Foster a culture of continuous learning and professional growth within your team, providing regular feedback and coaching
Process Improvements, AI & Automation: Refine and evolve our support processes, building workflows that drive efficiency and effectiveness across the organization including AI tools and automation to make Support faster and more effective. Take ideas from pilot to production while keeping every workflow within our compliance, privacy, and regulatory standards
Cross-Functional Collaboration: Work with compliance, engineering, product, and banking partners to resolve complex issues, improve our product based on Customer Support interactions, and implement changes that make for a better customer experience
Customer Advocacy: Champion our customers by advocating for their needs with data-driven insights and compelling narratives
Hands-On Leadership: Be ready to dive into tickets alongside your team during peak times or critical issues, be a sounding board for escalations, and help wherever the team needs as a leader on the front lines

What we’re looking for:

3+ years of experience leading customer support or other user-facing teams, preferably in high-growth technology companies
A collaborative leadership style and comfort sharing ownership of a function with a peer manager
Expertise in adding structure for support teams growing quickly
Enjoyment in teaching and mentoring others on how to become really skilled at support
Previous experience partnering cross-functionally with engineering, product, risk, and compliance teams
Comfort navigating data visualization tools (Omni, Metabase, etc.)
Experience managing complex operational projects that affect multiple teams
Consistent empathy while helping entrepreneurs build successful businesses
The ability to break down hard problems into clear, understandable pieces, and to use data to drive decisions (even when the data is not perfect)
A penchant for questioning the first answer, and enjoyment in going levels deeper to find all the edge cases
Rigor when designing new processes, and a high bar for the quality of your work
Creativity while working within difficult constraints

The ideal candidate may also have:

Experience managing or partnering with a BPO or outsourced support vendor, including quality programs, SLAs, and vendor performance management
Experience building or scaling proactive support, VIP, or high-touch/managed support programs (a plus)

*While we've received approvals from the OCC and FDIC, Mercury today is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$115,400 - $129,800 USD

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$103,900 - $116,800 USD

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Jobs in the United States