Jobs in the United States

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Added just now
Health Oversight Manager
State of Indiana
Indianapolis, IN
Analyze operations to evaluate performance of the specific program or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy…
Added just now
CS
Workday Reporting & Analytics Manager
Collaborative Solutions, LLC (USA)
Remote, United States
- $148,824 to $188,193 USD / year
Workday certification required
Added just now
Regional Service Manager
Targan Inc
Raleigh, NC
The Regional Service Manager is responsible for managing and executing regional field service enablement and operational readiness in alignment with TARGAN’s service standards and field…
Added 1 min ago
FI
Food Bank Inventory & Fulfillment Manager
Foodlink Inc
Rochester, NY
- $62,642 to $70,473 USD / year
The Food Bank Inventory & Fulfillment Manager is responsible for the accuracy, quality, and efficiency of Foodlink’s warehouse inventory and order fulfillment operations. This role owns…
Added 1 min ago
KE
Park Manager
Kids Empire Florida LLC
Miami, FL
- $58,656 USD / year
…families, leading engaged teams, maintaining exceptional park operations, and ensuring a safe, fun, and welcoming environment for every…
Added 1 min ago
KE
Park Manager
Kids Empire Florida LLC
Hollywood, FL
- $58,656 USD / year
…families, leading engaged teams, maintaining exceptional park operations, and ensuring a safe, fun, and welcoming environment for every…
Added 1 min ago
KE
Park Manager
Kids Empire Florida LLC
Pensacola, FL
- $58,656 USD / year
…families, leading engaged teams, maintaining exceptional park operations, and ensuring a safe, fun, and welcoming environment for every…
Added 1 min ago
KE
Park Manager
Kids Empire Florida LLC
Tampa, FL
- $58,656 USD / year
…families, leading engaged teams, maintaining exceptional park operations, and ensuring a safe, fun, and welcoming environment for every…
Added 1 min ago
KE
Park Manager
Kids Empire Florida LLC
West Palm Beach, FL
- $58,656 USD / year
…families, leading engaged teams, maintaining exceptional park operations, and ensuring a safe, fun, and welcoming environment for every…
Added 1 min ago
Retail Market Manager
First Horizon Bank
BATON ROUGE, LA · Baton Rouge, LA · Monroe, LA
Implement and coach advice driven sales process.
Added 1 min ago
Planner
Celestica International LP
Richardson, TX
…support function and typically reports into a second-level manager. Provides direct supervision to semi-skilled employees within a single function or work group. This includes establishing…
Added 1 min ago
Store Operations Manager
Tractor Supply Company
Creedmoor, NC
Team members must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodation):
Added 2 mins ago
Site Manager (Self Storage)
Mini Mall Storage Properties
Soddy-Daisy, TN
As a Site Manager (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains…
Added 3 mins ago
Entry Operator 1
Blue Diamond Growers
Salida, CA
…inventory management. Working as part of a team, you will help process and package raw almonds to their highest quality, in the safest possible…
Added 3 mins ago
Senior Estimator (New Jersey) - NJBU 2026
Turner Construction
Bridgewater, NJ
Position Description: Supports the Lead Estimators and/or Preconstruction Manager in all estimating functions throughout the Launch process required during the preconstruction phase.…
Added 3 mins ago
Scheduling Manager (Connecticut)
Turner Construction
Shelton, CT
Conduct project schedule reviews with project leadership and provide Scheduling Dashboard statistics at Operations Review Meetings (ORMs) or other sessions (e.g., Pull Plan Sessions, Trade…
Added 3 mins ago
HM
Production Assembler - 1st Shift $19.00
Harmar Mobility LLC
Raymore, MO
- $19 USD / hour
Report and/or record any problems with parts and/or final assembly product or process to lead person and /or production manager or quality assurance personnel.
Added 3 mins ago
Executive Office Administrator (EOA)
The Boeing Company
Plano, TX · Huntsville, AL · Chicago, IL · Seal Beach, CA · Oklahoma City, OK · Berkeley, MO · Long Beach, CA · Huntington Beach, CA · Renton, WA · Wichita, KS · El Segundo, CA · Seattle, WA · Auburn, WA · Everett, WA · Arlington, VA · Ridley Park, PA · Mesa, AZ · North Charleston, SC
The ideal candidate must have strong interpersonal, organizational, collaborative, and time management skills
Added 3 mins ago
Assistant Drive Up and Go Supervisor
Albertsons Companies
STRATHAM, NH · Stratham, NH
…seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer…
Added 3 mins ago
Drive Up and Go Supervisor
Albertsons Companies
MEDFIELD, MA · Medfield, MA
…seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer…
Added 3 mins ago
Bakery Clerk
Albertsons Companies
SAN DIEGO, CA · San Diego, CA
The Bakery Clerk plays a key role in the day to day bakery operations. This position involves preparing dough, glazing pastries, and assisting with baking tasks from start to finish.…
Added 3 mins ago
Bakery Clerk
Albertsons Companies
PHOENIX, AZ · Phoenix, AZ
The Bakery Clerk plays a key role in the day to day bakery operations. This position involves preparing dough, glazing pastries, and assisting with baking tasks from start to finish.…
Added 4 mins ago
Director of Sales
Franchise Location
Largo, MD
Develop and execute the hotel's annual sales and marketing plan in partnership with the General Manager.
Added 4 mins ago
F
Senior/Lead Corporate FP&A Manager
Front
San Francisco, CA
- $170,000 to $235,000 USD / year
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others…
Added 4 mins ago
T
Asset Management Analyst
TEKsystems
Kansas City, MO
- $30 to $50 USD / hour
…contribute to a positive environment. Strong documentation and process development skills required. Prioritize projects and tasks to meet deadlines as decided by IT…

Mercury

Customer Support Manager

Remote, United States

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience leading customer support or other user-facing teams, preferably in high-growth technology companies
Posting language: English
Posted: Nov 12, 2026

Original job description

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 450,000 startups and small businesses from all around the world. With growth comes the need to ensure our customer experience is top of mind even in the most challenging scenarios.

We’re working to build something like magic for a really wide range of startup businesses. A key piece of the magic we’ve built thus far has been smart, product-driven support, and we’re looking to bring on an operational-focused, thoughtful Support Manager to help us continuously improve our Customer Support experience as we scale quickly.

You’ll join as a manager on our Customer Support team, partnering closely with our existing Customer Support Leadership team to execute the operational function of the team and support the wider strategic vision. You’ll manage your own cohort of specialists who are dedicated to managing customer interactions and operational tasks across key customer workstreams. You’ll work closely with our Voice of the Customer, Customer Trust, Operations, WFM and CX Eng teams to improve our product and general customer-facing processes to provide clear, thoughtful, and accurate support systems to help customers.

You’ll need to understand how our products and internal teams work in detail. Banking* has a lot of moving pieces, so this is harder than it might seem. Finding efficient, elegant solutions for problems stemming from the oft-convoluted U.S. financial system isn’t always easy, but if you’re good at your job, our users will never know it.

Your Role:

Lead & Develop: Hire, mentor, and manage a customer support team that excels in product knowledge, user support, and the US banking* system
Performance Management & Development: Own team performance management by setting clear goals, tracking key metrics, and driving continuous improvement across your team. Foster a culture of continuous learning and professional growth within your team, providing regular feedback and coaching
Process Improvements, AI & Automation: Refine and evolve our support processes, building workflows that drive efficiency and effectiveness across the organization including AI tools and automation to make Support faster and more effective. Take ideas from pilot to production while keeping every workflow within our compliance, privacy, and regulatory standards
Cross-Functional Collaboration: Work with compliance, engineering, product, and banking partners to resolve complex issues, improve our product based on Customer Support interactions, and implement changes that make for a better customer experience
Customer Advocacy: Champion our customers by advocating for their needs with data-driven insights and compelling narratives
Hands-On Leadership: Be ready to dive into tickets alongside your team during peak times or critical issues, be a sounding board for escalations, and help wherever the team needs as a leader on the front lines

What we’re looking for:

3+ years of experience leading customer support or other user-facing teams, preferably in high-growth technology companies
A collaborative leadership style and comfort sharing ownership of a function with a peer manager
Expertise in adding structure for support teams growing quickly
Enjoyment in teaching and mentoring others on how to become really skilled at support
Previous experience partnering cross-functionally with engineering, product, risk, and compliance teams
Comfort navigating data visualization tools (Omni, Metabase, etc.)
Experience managing complex operational projects that affect multiple teams
Consistent empathy while helping entrepreneurs build successful businesses
The ability to break down hard problems into clear, understandable pieces, and to use data to drive decisions (even when the data is not perfect)
A penchant for questioning the first answer, and enjoyment in going levels deeper to find all the edge cases
Rigor when designing new processes, and a high bar for the quality of your work
Creativity while working within difficult constraints

The ideal candidate may also have:

Experience managing or partnering with a BPO or outsourced support vendor, including quality programs, SLAs, and vendor performance management
Experience building or scaling proactive support, VIP, or high-touch/managed support programs (a plus)

*While we've received approvals from the OCC and FDIC, Mercury today is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$115,400 - $129,800 USD

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$103,900 - $116,800 USD

Apply on job-boards.greenhouse.io About employer

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Jobs in the United States