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Principal Solution Architect - AI Accelerated Engineering
CDW Technologies, LLC
Remote, United States
The Solution Architect is a hybrid technical delivery and client-facing role that spans the full life of an engagement, from the first conversation to successful delivery. When a Client…
Added just now
Program/Project Manager
JPMC page
Chicago, IL · Columbus, OH
Join our dynamic team as a Program/Project Manager and lead transformative projects that shape the future of our industry! This is a unique opportunity to leverage your strategic vision and…
Added 1 min ago
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Senior Manager, Sales Operations
LoopMe
Remote, United States
- $130,000 to $160,000 USD / year
Learning & development support, including internal mobility and bi-annual promotion cycles
Added 1 min ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
ANN ARBOR, MI
- $17 to $23.25 USD / hour
…Technician Apply Now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to…
Added 1 min ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
CHICAGO, IL
- $18.25 to $25 USD / hour
…Technician Apply Now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to…
Added 1 min ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
LAKE WALES, FL
- $17 to $23.25 USD / hour
…Technician Apply Now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to…
Added 1 min ago
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Summer Camp Director, Denver Platt Park (2027)
Galileo Learning
Denver Platt Park, CO
- $22 to $24 USD / hour
Galileo Learning’s mission is to develop innovators who envision and create a better world.
Added 1 min ago
GL
Summer Camp Director, Boulder (2027)
Galileo Learning
Boulder, CO
- $22 to $24 USD / hour
Galileo Learning’s mission is to develop innovators who envision and create a better world.
Added 1 min ago
GL
Summer Camp Director, Broomfield (2027)
Galileo Learning
Broomfield, CO
- $22 to $24 USD / hour
Galileo Learning’s mission is to develop innovators who envision and create a better world.
Added 1 min ago
GL
Summer Camp Director, Denver Highland/Wheat Ridge (2027)
Galileo Learning
Denver Highland/Wheat Ridge, CO
- $22 to $24 USD / hour
Galileo Learning’s mission is to develop innovators who envision and create a better world.
Added 1 min ago
GL
Summer Camp Director, Arlington Heights (2027)
Galileo Learning
Arlington Heights, IL
- $22 to $24 USD / hour
Galileo Learning’s mission is to develop innovators who envision and create a better world.
Added 1 min ago
GL
Summer Camp Director, Glenview (2027)
Galileo Learning
Glenview, IL
- $22 to $24 USD / hour
Galileo Learning’s mission is to develop innovators who envision and create a better world.
Added 1 min ago
GL
Summer Travel Camp Director, Chicago Region (2027)
Galileo Learning
Chicago, IL
- $22 to $24 USD / hour
Galileo Learning’s mission is to develop innovators who envision and create a better world.
Added 1 min ago
GL
Summer Camp Director, Alameda (2027)
Galileo Learning
Alameda, CA
- $23 to $25 USD / hour
Galileo Learning’s mission is to develop innovators who envision and create a better world.
Added 1 min ago
GL
Summer Camp Director, Fremont (2027)
Galileo Learning
Fremont, CA
- $23 to $25 USD / hour
Galileo Learning’s mission is to develop innovators who envision and create a better world.
Added 1 min ago
GL
Summer Camp Director, Lafayette (2027)
Galileo Learning
Lafayette, CA
- $23 to $25 USD / hour
Galileo Learning’s mission is to develop innovators who envision and create a better world.
Added 1 min ago
GL
Summer Camp Director, Oakland Rockridge (2027)
Galileo Learning
Oakland Rockridge, CA
- $23 to $25 USD / hour
Galileo Learning’s mission is to develop innovators who envision and create a better world.
Added 1 min ago
GL
Summer Camp Director, San Ramon (2027)
Galileo Learning
San Ramon, CA
- $23 to $25 USD / hour
Galileo Learning’s mission is to develop innovators who envision and create a better world.
Added 1 min ago
GL
Summer Camp Director, Walnut Creek (2027)
Galileo Learning
Walnut Creek, CA
- $23 to $25 USD / hour
Galileo Learning’s mission is to develop innovators who envision and create a better world.
Added 1 min ago
GL
Summer Travel Camp Director, East Bay Region (2027)
Galileo Learning
Oakland, CA
- $23 to $25 USD / hour
Galileo Learning’s mission is to develop innovators who envision and create a better world.
Added 1 min ago
Sector Transformation Manager - Health - Clinical Research
EY
Memphis, TN · Oklahoma City, OK · Chattanooga, TN · Des Moines, IA · Rogers, AR · Hoboken, NJ · Richmond, VA · Greenville, SC · Chantilly, VA · Austin, TX · Baton Rouge, LA · San Jose, CA · Salt Lake City, UT · Nashville, TN · Charleston, WV · Portland, OR · Akron, OH · Atlanta, GA · Detroit, MI · Palo Alto, CA · Cleveland, OH · Tucson, AZ · Chicago, IL · Providence, RI · Charlotte, NC · Kansas City, MO · Fort Worth, TX · New Brunswick, NJ · Minneapolis, MN · Albany, NY · Houston, TX · Pittsburgh, PA · San Francisco, CA · San Diego, CA · Baltimore, MD · St. Louis, MO · Rochester, NY · New Orleans, LA · Tulsa, OK · Boca Raton, FL · Irvine, CA · Southfield, MI · Cincinnati, OH · Orlando, FL · Seattle, WA · Hartford, CT · Sacramento, CA · Indianapolis, IN · New York, NY · Washington, DC · Huntsville, AL · Toledo, OH · Milwaukee, WI · Birmingham, AL · Denver, CO · Las Vegas, NV · Westlake Village, CA · Grandview Heights, OH · Dallas, TX · Louisville, KY · McLean, VA · Los Angeles, CA · Philadelphia, PA · Jacksonville, FL · Tallahassee, FL · Stamford, CT · Alpharetta, GA · Secaucus, NJ · Tampa, FL · Jericho, NY · Iselin, NJ · San Mateo, CA · Wichita, KS · San Antonio, TX · Buffalo, NY · Arlington, VA · Miami, FL · Raleigh, NC · Grand Rapids, MI · Phoenix, AZ · Boston, MA
To qualify for the role, you must have:
Added 2 mins ago
DS
1:1 Nurse
Dieringer School District
Lake Tapps, WA
- $36.6 to $58.4 USD / hour
Works as a team member with school staff to help students obtain optimal physical, emotional, and social well-being necessary for learning, when applicable.
Added 3 mins ago
E
Consulting Manager – ERP Transformation
Excelerate
San Diego, CA · Carlsbad, CA · Irvine, CA
- $120,000 to $140,000 USD / year
…clients to solve critical challenges, driving clarity, action, and lasting results that create a ripple effect of economic vitality and social prosperity. We pride ourselves on a culture…
Added 4 mins ago
Global Category Manager Procurement - Marketing
Booking Holdings Inc
Norwalk, CT
In this role, you will lead the marketing procurement strategy and execution for our US-based brands, playing a pivotal role in optimizing the marketing ecosystem for Priceline, OpenTable,…
Added 4 mins ago
Director - Asset Management
Bridge Investment Group Holdings LLC
Sandy, UT
…ground-up deliveries at the center. Every operating partner and property manager will be measured against what you put in…

Mercury

Customer Support Manager

Remote, United States

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience leading customer support or other user-facing teams, preferably in high-growth technology companies
Posting language: English
Posted: Nov 12, 2026

Original job description

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 450,000 startups and small businesses from all around the world. With growth comes the need to ensure our customer experience is top of mind even in the most challenging scenarios.

We’re working to build something like magic for a really wide range of startup businesses. A key piece of the magic we’ve built thus far has been smart, product-driven support, and we’re looking to bring on an operational-focused, thoughtful Support Manager to help us continuously improve our Customer Support experience as we scale quickly.

You’ll join as a manager on our Customer Support team, partnering closely with our existing Customer Support Leadership team to execute the operational function of the team and support the wider strategic vision. You’ll manage your own cohort of specialists who are dedicated to managing customer interactions and operational tasks across key customer workstreams. You’ll work closely with our Voice of the Customer, Customer Trust, Operations, WFM and CX Eng teams to improve our product and general customer-facing processes to provide clear, thoughtful, and accurate support systems to help customers.

You’ll need to understand how our products and internal teams work in detail. Banking* has a lot of moving pieces, so this is harder than it might seem. Finding efficient, elegant solutions for problems stemming from the oft-convoluted U.S. financial system isn’t always easy, but if you’re good at your job, our users will never know it.

Your Role:

Lead & Develop: Hire, mentor, and manage a customer support team that excels in product knowledge, user support, and the US banking* system
Performance Management & Development: Own team performance management by setting clear goals, tracking key metrics, and driving continuous improvement across your team. Foster a culture of continuous learning and professional growth within your team, providing regular feedback and coaching
Process Improvements, AI & Automation: Refine and evolve our support processes, building workflows that drive efficiency and effectiveness across the organization including AI tools and automation to make Support faster and more effective. Take ideas from pilot to production while keeping every workflow within our compliance, privacy, and regulatory standards
Cross-Functional Collaboration: Work with compliance, engineering, product, and banking partners to resolve complex issues, improve our product based on Customer Support interactions, and implement changes that make for a better customer experience
Customer Advocacy: Champion our customers by advocating for their needs with data-driven insights and compelling narratives
Hands-On Leadership: Be ready to dive into tickets alongside your team during peak times or critical issues, be a sounding board for escalations, and help wherever the team needs as a leader on the front lines

What we’re looking for:

3+ years of experience leading customer support or other user-facing teams, preferably in high-growth technology companies
A collaborative leadership style and comfort sharing ownership of a function with a peer manager
Expertise in adding structure for support teams growing quickly
Enjoyment in teaching and mentoring others on how to become really skilled at support
Previous experience partnering cross-functionally with engineering, product, risk, and compliance teams
Comfort navigating data visualization tools (Omni, Metabase, etc.)
Experience managing complex operational projects that affect multiple teams
Consistent empathy while helping entrepreneurs build successful businesses
The ability to break down hard problems into clear, understandable pieces, and to use data to drive decisions (even when the data is not perfect)
A penchant for questioning the first answer, and enjoyment in going levels deeper to find all the edge cases
Rigor when designing new processes, and a high bar for the quality of your work
Creativity while working within difficult constraints

The ideal candidate may also have:

Experience managing or partnering with a BPO or outsourced support vendor, including quality programs, SLAs, and vendor performance management
Experience building or scaling proactive support, VIP, or high-touch/managed support programs (a plus)

*While we've received approvals from the OCC and FDIC, Mercury today is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$115,400 - $129,800 USD

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$103,900 - $116,800 USD

Apply on job-boards.greenhouse.io About employer

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Jobs in the United States