Jobs in the United States

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CA
Driving Instructor in Training- PAID TRAINING
Coastline Automation Inc DBA Coastline Academy
Chula Vista, CA
- $16.9 to $21 USD / hour
Added just now
Program/Project Manager
JPMC page
Chicago, IL · Columbus, OH
Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven…
Added 1 min ago
Information Technology Intern
Austal USA LLC
Mobile, AL
Must have the ability to bend, squat, stoop, crawl, and kneel
Added 1 min ago
Business Analyst
Donnelley Financial Solutions
United States
Experience supporting reporting modernization, report rationalization, process improvement, or automation initiatives.
Added 1 min ago
Quality Engineer, Ford Energy
Ford Global
Glendale, KY
…equivalent). Strong understanding of industrial controls and…
Added 1 min ago
Manager, Quality Control Microbiology, TerraPower Isotopes
TerraPower
Everett, WA
Experience with LIMS, laboratory automation, electronic data management systems, and data integrity requirements.
Added 1 min ago
Government and Infrastructure-Risk Consulting-Enterprise Risk. Controls & Resilience Senior, Austin
EY
Austin, TX
…risk-informed decisions. Across our work, we use data, AI, automation and technology platforms to improve how risks are identified, assessed, monitored and…
Added 1 min ago
GI
Financial Management Functional Data Consultant
Guidehouse Inc.
VA · IN · OH
- $98,000 to $163,000 USD / year
Hands-on experience with data analytics, automation, and AI tools applied to financial management use cases.
Added 1 min ago
Government and Infrastructure-Risk Consulting-Enterprise Risk. Controls & Resilience Manager, Austin
EY
Austin, TX
…risk-informed decisions. Across our work, we use data, AI, automation and technology platforms to improve how risks are identified, assessed, monitored and…
Added 2 mins ago
Director, Enterprise Data & Analytics
MVW Services Corporation
United States
Added 2 mins ago
Java Developer, Electronic Equities, Vice President
Citi
JERSEY CITY, NJ · Jersey City, NJ · Jersey City
We are seeking a highly skilled and experienced Java Developer to join our Equities Electronic Trading team. This is a VP-level position responsible for the design, development, and…
Added 3 mins ago
Automation Technician
Valley Queen
Milbank, SD
This position works an 11 to 12-hour shift following an alternating schedule which includes weekends and holidays · Must possess or be able to obtain a valid and appropriate state driver’s license prior to employment
Added 3 mins ago
IT Operations Engineer
General Motors LLC
Warren, MI · Austin, TX
This means the successful candidate is expected to report to either Austin TX or Warren MI 3 days per week (T-W-Th)
Added 3 mins ago
Electric Drive SIL Simulation Engineer
General Motors LLC
Warren, MI
· Contribute to continuous improvements in model fidelity, simulation speed, automation, usability, and virtual-development capability. Provide targeted technical support to simulation…
Added 3 mins ago
Staff Network Security Engineer, Google Enterprise Network
Google
Austin, TX · New York, NY · Sunnyvale, CA
Experience in security engineering, security assessment, vulnerability management, and threat modeling, with experience in automation and delivering organization-wide programs.
Added 4 mins ago
Senior Cloud and DevOps Engineer
Thomson Reuters Holdings Inc.
Remote, United States
Write automation scripts to automate manual tasks; use IaC code to develop the AWS infrastructure;
Added 4 mins ago
DD
Digital Media Specialist
DELTA DELTA DELTA
Remote, United States
- $24.04 to $25.49 USD / hour
Email, SMS & App Communications: Experience executing campaigns through marketing automation platforms (e.g.
Added 7 mins ago
CA
Revenue Operations/Commercial Center of Excellence Intern
CAIA Association
Massachusetts
- $18 USD / hour
In-Office Expectation: At least one day per week, generally Wednesday · In-office presence at least one day per week is highly desired, generally aligned with the team’s in-office schedule on Wednesdays
Added 7 mins ago
Next Generation Air Dominance Assembly Manufacturing Engineer - Experienced/Senior
The Boeing Company
Berkeley, MO
Establish assembly manufacturing strategy, standards, and best practices; drive long-term capability roadmaps (automation, digital manufacturing, advanced metrology)
Added 7 mins ago
Salesforce Systems Development Intern
Origin Bank
Ruston, LA
Qualifications/Skills (must possess the following):
Added 8 mins ago
QA Automation Engineer
Eitacies Inc
Phoenix, AZ
Must have hands-on experience with Playwright, Selenium, JavaScript/TypeScript, Postman, API Automation, and SQL
Added 8 mins ago
Senior Program Manager, Engineering (Hybrid Schedule)
Eversource Energy Service Company
Berlin, CT
Ability to utilize information technology and the use of Eversource’s office automation systems
Added 8 mins ago
Data Center Technician - Suwanee, GA
CoreWeave
Suwanee, GA
Scripting and automation experience with Python, Bash, or shell scripts.
Added 8 mins ago
VL
Client Service Manager – US Business Immigration
Vialto Law (US) LLP
Remote, United States
- $71,000 to $120,000 USD / year
Continuous Improvement: Identify process gaps, operational inefficiencies, and opportunities for standardization or automation. Implement improvements that enhance service quality, reduce…
Added 9 mins ago
B
Fund Accounting Manager
Bisnow
United States
- $130,000 to $160,000 USD / year

Mercury

Customer Support Manager

Remote, United States

Apply on job-boards.greenhouse.io About employer

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Job details

Experience: 3+ years of experience leading customer support or other user-facing teams, preferably in high-growth technology companies
Posting language: English
Posted: Nov 12, 2026

Original job description

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 450,000 startups and small businesses from all around the world. With growth comes the need to ensure our customer experience is top of mind even in the most challenging scenarios.

We’re working to build something like magic for a really wide range of startup businesses. A key piece of the magic we’ve built thus far has been smart, product-driven support, and we’re looking to bring on an operational-focused, thoughtful Support Manager to help us continuously improve our Customer Support experience as we scale quickly.

You’ll join as a manager on our Customer Support team, partnering closely with our existing Customer Support Leadership team to execute the operational function of the team and support the wider strategic vision. You’ll manage your own cohort of specialists who are dedicated to managing customer interactions and operational tasks across key customer workstreams. You’ll work closely with our Voice of the Customer, Customer Trust, Operations, WFM and CX Eng teams to improve our product and general customer-facing processes to provide clear, thoughtful, and accurate support systems to help customers.

You’ll need to understand how our products and internal teams work in detail. Banking* has a lot of moving pieces, so this is harder than it might seem. Finding efficient, elegant solutions for problems stemming from the oft-convoluted U.S. financial system isn’t always easy, but if you’re good at your job, our users will never know it.

Your Role:

Lead & Develop: Hire, mentor, and manage a customer support team that excels in product knowledge, user support, and the US banking* system
Performance Management & Development: Own team performance management by setting clear goals, tracking key metrics, and driving continuous improvement across your team. Foster a culture of continuous learning and professional growth within your team, providing regular feedback and coaching
Process Improvements, AI & Automation: Refine and evolve our support processes, building workflows that drive efficiency and effectiveness across the organization including AI tools and automation to make Support faster and more effective. Take ideas from pilot to production while keeping every workflow within our compliance, privacy, and regulatory standards
Cross-Functional Collaboration: Work with compliance, engineering, product, and banking partners to resolve complex issues, improve our product based on Customer Support interactions, and implement changes that make for a better customer experience
Customer Advocacy: Champion our customers by advocating for their needs with data-driven insights and compelling narratives
Hands-On Leadership: Be ready to dive into tickets alongside your team during peak times or critical issues, be a sounding board for escalations, and help wherever the team needs as a leader on the front lines

What we’re looking for:

3+ years of experience leading customer support or other user-facing teams, preferably in high-growth technology companies
A collaborative leadership style and comfort sharing ownership of a function with a peer manager
Expertise in adding structure for support teams growing quickly
Enjoyment in teaching and mentoring others on how to become really skilled at support
Previous experience partnering cross-functionally with engineering, product, risk, and compliance teams
Comfort navigating data visualization tools (Omni, Metabase, etc.)
Experience managing complex operational projects that affect multiple teams
Consistent empathy while helping entrepreneurs build successful businesses
The ability to break down hard problems into clear, understandable pieces, and to use data to drive decisions (even when the data is not perfect)
A penchant for questioning the first answer, and enjoyment in going levels deeper to find all the edge cases
Rigor when designing new processes, and a high bar for the quality of your work
Creativity while working within difficult constraints

The ideal candidate may also have:

Experience managing or partnering with a BPO or outsourced support vendor, including quality programs, SLAs, and vendor performance management
Experience building or scaling proactive support, VIP, or high-touch/managed support programs (a plus)

*While we've received approvals from the OCC and FDIC, Mercury today is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$115,400 - $129,800 USD

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$103,900 - $116,800 USD

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Jobs in the United States