Customer Service Representative/Yard Associate

Description We are seeking a detail-oriented, customer-focused Customer Service Representative/Yard Associate to join our team. In this hybrid role, you will serve as a primary point of contact for customers while supporting daily yard and warehouse operations.

The ideal candidate is organized, service-oriented, safety-minded, and comfortable working in both office and outdoor warehouse/yard environments.

Schedule: 7 am-4 pm Monday-Fri Pay: $25-$27 an hour, depending on experience

Responsibilities

Customer Service & Order Management

• Receive, process, and verify the accuracy of customer orders using company ERP and order management systems.
• Serve as a primary point of contact for customers regarding orders, product availability, deliveries, and general inquiries.
• Coordinate and confirm delivery schedules, pickup times, and shipment details with customers, drivers, and freight carriers.
• Research and resolve customer concerns related to orders, shipping, delivery, product availability, and invoicing.
• Communicate customer feedback and service concerns to appropriate departments to ensure timely resolution.
• Maintain accurate customer records and documentation regarding orders, inquiries, complaints, and resolutions.
• Provide order status updates and communicate any scheduling changes or delays to customers and internal stakeholders.
• Support walk-in customers and contractor pickups by verifying orders and coordinating material loading.
• Collaborate with operations, warehouse, and transportation teams to ensure timely and accurate order fulfillment.
• Identify opportunities to improve customer service processes, efficiency, and responsiveness.

Yard & Warehouse Support

• Pull, stage, verify, and prepare customer orders for delivery or pickup.
• Safely load and unload trucks using forklifts and other material-handling equipment.
• Move materials throughout the warehouse and yard while maintaining inventory accuracy.
• Secure and protect materials using appropriate strapping, bracing, padding, and packaging methods.
• Assist with inventory organization, cycle counts, and general material management.
• Maintain a clean, organized, and safe warehouse and yard environment.
• Inspect outgoing and incoming materials for accuracy and potential damage.
• Follow all company safety policies, procedures, and housekeeping standards.
• Assist with additional warehouse, fabrication, shipping, and receiving duties as assigned.
• Perform other related duties as needed to support branch operations.

Requirements

A Successful Candidate Will Have:

• High school diploma or GED.
• 1-3 years of customer service, order management, distribution, warehouse, or related experience.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Basic computer proficiency, including Microsoft Office and the ability to learn ERP systems.
• Ability to work effectively with customers, drivers, and operations personnel.
• Ability to work both indoors and outdoors in varying weather conditions.

Preferred Qualifications

• Forklift experience and/or forklift certification preferred (training available).
• Experience in construction materials, fencing, metals distribution, manufacturing, or industrial supply environments.
• Experience with shipping, receiving, logistics, or inventory control.
• Knowledge of fencing products and materials is a plus

We’ve got you covered. Merchants Metals employees give a lot, and we offer benefits that fit their needs. We provide industry-leading coverage and benefits to our people and their qualified family members, including:

• Medical, Dental, and Vision coverage for Employees, Spouses, Dependents &/or entire Family
• Company-Paid Life Insurance and Short/Long-Term Disability Insurance
• Convenient 24/7 Doctor Visits through Live Health Online
• Legal Assistance via Legal Shield
• Employee Assistance Program
• Identity Theft Protection
• Access Perks – Discounts on products and services with companies nationwide.
• 401k Retirement Program with a strong company match

In addition to the benefits program, Merchants Metals provides employees with a competitive wage, career advancement opportunities, and training.