Jobs in the United States

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Added 4 mins ago
SO
Toxics Cleanup Unit Supervisor / Senior Hydrogeologist (Hydrogeologist 4)
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Added 6 mins ago
Staff Software Engineer
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Added 6 mins ago
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Added 7 mins ago
Field Service Engineer III
Thermo Electron North America LLC
Remote, United States
Added 9 mins ago
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Current American Heart Association BLS certification required
Added 11 mins ago
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Embedded Software Developer, Network/Payload Intern (Summer 2027)
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Embedded Software Developer, Network/Payload Software Intern (Summer 2027)
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Added 12 mins ago
Solution Sales Executive- Treasury & Banking Automation
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…professional looking to develop a long-term career in enterprise software and SaaS sales. Working within a partner-led commercial model, you will build relationships with Microsoft Dynamics…
Added 15 mins ago
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Head of Partner Marketing
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- $240,000 to $260,000 USD / year
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Added 15 mins ago
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Added 16 mins ago
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Added 16 mins ago
Senior, Data Scientist | Fraud & Risk Team | Sunnyvale
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United States
…people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer…
Added 16 mins ago
Staff, Data Scientist | Machine Learning (Fraud & Risk) | Sunnyvale
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United States
…while contributing to the team's core machine learning and software engineering…
Added 17 mins ago
TM
Security Officer - weekend nights
The McLean Hospital Corporation
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- $23.34 to $33.37 USD / hour
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Added 17 mins ago
TM
Security Officer - weekend nights
The McLean Hospital Corporation
United States
- $23.34 to $33.37 USD / hour
- Intermediate computer skills: typing and use of database software.
Added 17 mins ago
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General Manager - Kitchen Operations & Hospitality
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Comfortable using scheduling, inventory, and business management software.
Added 18 mins ago
Research Associate I/II, Protein Sciences
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Added 18 mins ago
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Demonstrate ability to remain current with emerging design software/resources
Added 22 mins ago
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Come join us if you want to be part of a high autonomy, high pace team reinventing one of the biggest categories in enterprise software.
Added 22 mins ago
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Santa Barbara County, CA
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Excellent computer skills and ability to utilize various software programs
Added 24 mins ago
Senior Manager, Forward Deployed AI Engineer
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Chicago, IL · Cleveland, OH · Columbus, OH · Dallas, TX
7+ years of software engineering experience, with demonstrated full-stack capabilities using Python and TypeScript to build backend services and user-facing applications, plus working…
Added 24 mins ago
Senior Software Engineer (Platform Engineer), G&A Solutions Engineering (GSE)
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Added 25 mins ago
Restaurant Manager - Winter Season
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Use of inventory tracking software to compare the records of sales from the POS with the record of current inventory
Added 25 mins ago
Enterprise - Senior Software Engineer - Java
Erias Ventures, LLC
Annapolis Junction, MD
We are seeking a Software Engineer who develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development,…
Added 26 mins ago
Compliance Auditor
University of Maryland Medical System
Linthicum Heights, MD

Closed listing

Merchants Metals LLC

Customer Service Representative

MERIDIAN, ID, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 1-3 years of relevant experience.
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description About Merchants Metals We’re one of the largest manufacturers and distributors of fence systems in North America. With 35 distribution center locations, four manufacturing facilities, and a 60-year legacy of providing quality fencing and accessories, Merchants Metals continues to be the contractor and architect choice for excellence. Our complete line of products includes perimeter security solutions for industrial, commercial, and residential applications.

Why Join the Merchants Metals Team? Our core values are in seven basic principles: Safety, Integrity, Accountability, Passion, Transparency, Empowerment, and Teamwork. Our employees are part of a culture that values and promotes personal growth and development. We understand that to be a market leader, we must be committed not only to our products but also to our people. We are committed to growing our employees and want our people to feel their time with Merchants Metals is an investment in their future. It’s our talent that helps make Merchants Metals the first name in fence solutions.

Position Summary:

The Customer Service Representative is responsible for providing customer interface and provides a variety of services, solutions, support, and information in a manner that builds trust, confidence, and long-term business. The customer service representative is the primary internal customer point of contact for service, information regarding products, and customer complaints.

ESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

Primary owner of day-to-day relationship with high-volume B-2-B customers, ensuring timely and accurate fulfillment of orders. Coordinates all activities with those particular clients with their assigned sales representatives and keeps sales reps abreast of any issues, opportunities, and developments.
Tracks and manages larger, multi-service-center orders with multiple SKUs and multiple delivery points over several dates. Advocates for the customer to internal operations leaders.
Consult with customers to provide information about products or services, cancel accounts, or obtain details of complaints.
Prepare quotes, promote solutions and services, process orders, arrange deliveries, invoicing, and process product returns. Acts as an internal sales representative to smaller customers.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Interacts with prospects to identify appropriate contacts, and qualify and drive leads through the sales pipeline.
Suggest new or additional services or products to customers based on their needs; identify and close additional purchases of products and services by customers' communities.
Prospects qualify and generate sales within the company’s established trading partners. Responds to requests for bid, and develops relationships such that Merchants Metals is informed about upcoming RFBs timely.
Remains knowledgeable and up-to-date on changes and developments in the company’s B2B infrastructures.

Requirements

1-3 years of relevant experience.
Proven customer support experience in a large-scale B-2-B environment.
Ability to adapt/respond to multiple priorities with a calm and professional demeanor.
Excellent communication skills, including phone etiquette and active listening, and excellent note-taking.
The proven willingness and ability to rapidly and thoroughly learn new software, such as Microsoft products, ERP, and company-specific technology tools. Confident in one’s ability to continuously evolve with the role.

REQUIRED EDUCATION/CERTIFICATION:

High School Diploma
A two-year degree is strongly preferred
Project management experience and/or certification strongly preferred

We’ve got you covered. Merchant Metals employees give a lot, and we offer benefits that fit their needs. We provide industry-leading coverage and benefits to our people and their qualified family members, including:

Medical, Dental, and Vision coverage for Employees, Spouses, Dependents &/or entire Family
Company Paid Life Insurance and Short/Long-Term Disability Insurance
Convenient 24/7 Doctor Visits through Live
Health Online
Legal Assistance via Legal Shield
Employee Assistance Program
Identify Theft Protection
Access Perks – Discounts on products and services with companies nationwide.
401k Retirement Program with strong company match

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Jobs in the United States