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IT Specialist (INFOSEC/PLCYPLN)
United States Fleet Forces Command
Fort Meade Naval Facilities, MD
- $121,785 to $158,322 USD / year
…technical and operational documentation to support hardware/software lifecycle (installation, operation, change and removal).3) Plan, develop and/or manage processes across the information…
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OO
Physician (Medical Officer)
Office of the Secretary of Health and Human Services
Philadelphia, PA · Boston, MA · New York, NY · Nashville, TN · Cleveland, OH · Dallas, TX · Washington, DC · San Francisco, CA · Denver, CO · Los Angeles, CA · Chicago, IL · Atlanta, GA
- $126,384 to $164,301 USD / year
This announcement will close at 11:59 PM, on the day that 200 applications have been received or the closing date of the announcement, whichever comes first.
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US
Telecommunications Specialist
United States Army Installation Management Command
Fort Myer, VA
- $85,447 to $111,087 USD / year
…stations. | Works with users to test and evaluate a variety of software packages. | Ensure work is compatible with other systems and meets requirements. | Serves as a liaison between…
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VH
Medical Records Technician (ROI)
Veterans Health Administration
Middleton, WI
- $43,034 to $60,303 USD / year
- Inputs all requests into the ROI computer software for logging and tracking of these requests.
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VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Manchester, NH
- $51,429 to $66,857 USD / year
…03/31/2027. The initial cut-off date for referral of eligible applications will be on or about November 6, 2026 with subsequent reviews every other week as additional vacancies occur, or on…
Added 2 mins ago
NR
Archeologist
Natural Resources Conservation Service
Boise, ID · Moscow, ID · Pocatello, ID · Caldwell, ID
- $89,508 to $116,362 USD / year
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Medical Support Assistant (Advanced)
Veterans Health Administration
North Aurora, IL · Hines, IL · Oak Lawn, IL · Joliet, IL · Peru, IL
- $50,762 to $65,990 USD / year
Uses word processing software to execute several office automations functions such as storing and retrieving electronic documents and files, activating printers, inserting and deleting…
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Supervisory POS Specialist
U.S. Marine Corps
Quantico, VA
- $90,000 to $105,000 USD / year
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Data Scientist
Social Security Administration
Woodlawn, MD
- $121,785 to $158,322 USD / year
…mapping and validation between existing, modified, and future applications to ensure efficient | [cont'd] and effective electronic translation of data between systems, ensuring that OAI…
Added 5 mins ago
DA
IT Specialist
Deputy Assistant Secretary for Information and Technology
Location Negotiable After Selection
- $90,925 to $118,204 USD / year
Provides advanced technical support of Server software patching, installation, and package creation.
Added 5 mins ago
DA
IT Specialist
Deputy Assistant Secretary for Information and Technology
Location Negotiable After Selection
- $76,463 to $118,204 USD / year
…processes to protect mission critical networks, systems, and applications throughout the VA…
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IT CYBERSECURITY SPECIALIST (INFOSEC)
Air National Guard Units
South Burlington, VT
- $91,335 to $118,738 USD / year
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Medical Support Assistant (Advanced)
Veterans Health Administration
Fayetteville, AR
- $49,265 to $64,044 USD / year
Schedules/reschedules, cancels, no shows, or add on appointments utilizing VSE software.
Added 7 mins ago
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Management and Program Analyst (Policy and Program Quality)
Office of the Secretary
Washington, DC
- $121,785 to $187,093 USD / year
…policies and data. Utilizes acquisition systems, contract writing software, invoice processing platforms, and acquisition planning systems to assist procurement staff and…
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Licensed Professional Mental Health Counselor
Veterans Health Administration
Fairfield, CA · Oakland, CA · Kapolei, HI · Citrus Heights, CA · Henderson, NV
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Pharmacist (Facility Program Manager - Compounding & Management of Hazardous Drugs)
Veterans Health Administration
Johnson City, TN
- $136,206 to $177,070 USD / year
…as knowledge of VistA, CPRS, Commercial Off the Shelf (COTS) software used by pharmacy staff, and hardware/software used in the operation of all automation utilized in routine…
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Marriage and Family Therapist
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Henderson, NV · Citrus Heights, CA · Fairfield, CA · Oakland, CA · Kapolei, HI
- $64,438 to $132,701 USD / year
Ability to navigate a variety of specialized software applications, utilize the data and information within those applications to provide effective service, and accurately document work…
Added 7 mins ago
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Automated Examination Systems Specialist (AESS / RGS / AIMS-ACE Coordinator)
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Chamblee, GA
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Staff Software Development Engineer – iOS
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…support the development and optimization of products, processes, applications, and test…
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Scrum Master - Agile / Defense Vehicle Electronics
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Postdoctoral Scholar-Fixed Term
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Java Full Stack Software Engineer – Angular & AI
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We are seeking a Java Full Stack Software Engineer to design, develop, test, and maintain scalable web applications. The ideal candidate will have strong experience with Java, Angular,…

Merchants Metals LLC

Customer Service Representative

MERIDIAN, ID, United States

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Job details

Experience: 1-3 years of relevant experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Description About Merchants Metals We’re one of the largest manufacturers and distributors of fence systems in North America. With 35 distribution center locations, four manufacturing facilities, and a 60-year legacy of providing quality fencing and accessories, Merchants Metals continues to be the contractor and architect choice for excellence. Our complete line of products includes perimeter security solutions for industrial, commercial, and residential applications.

Why Join the Merchants Metals Team? Our core values are in seven basic principles: Safety, Integrity, Accountability, Passion, Transparency, Empowerment, and Teamwork. Our employees are part of a culture that values and promotes personal growth and development. We understand that to be a market leader, we must be committed not only to our products but also to our people. We are committed to growing our employees and want our people to feel their time with Merchants Metals is an investment in their future. It’s our talent that helps make Merchants Metals the first name in fence solutions.

Position Summary:

The Customer Service Representative is responsible for providing customer interface and provides a variety of services, solutions, support, and information in a manner that builds trust, confidence, and long-term business. The customer service representative is the primary internal customer point of contact for service, information regarding products, and customer complaints.

ESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

Primary owner of day-to-day relationship with high-volume B-2-B customers, ensuring timely and accurate fulfillment of orders. Coordinates all activities with those particular clients with their assigned sales representatives and keeps sales reps abreast of any issues, opportunities, and developments.
Tracks and manages larger, multi-service-center orders with multiple SKUs and multiple delivery points over several dates. Advocates for the customer to internal operations leaders.
Consult with customers to provide information about products or services, cancel accounts, or obtain details of complaints.
Prepare quotes, promote solutions and services, process orders, arrange deliveries, invoicing, and process product returns. Acts as an internal sales representative to smaller customers.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Interacts with prospects to identify appropriate contacts, and qualify and drive leads through the sales pipeline.
Suggest new or additional services or products to customers based on their needs; identify and close additional purchases of products and services by customers' communities.
Prospects qualify and generate sales within the company’s established trading partners. Responds to requests for bid, and develops relationships such that Merchants Metals is informed about upcoming RFBs timely.
Remains knowledgeable and up-to-date on changes and developments in the company’s B2B infrastructures.

Requirements

1-3 years of relevant experience.
Proven customer support experience in a large-scale B-2-B environment.
Ability to adapt/respond to multiple priorities with a calm and professional demeanor.
Excellent communication skills, including phone etiquette and active listening, and excellent note-taking.
The proven willingness and ability to rapidly and thoroughly learn new software, such as Microsoft products, ERP, and company-specific technology tools. Confident in one’s ability to continuously evolve with the role.

REQUIRED EDUCATION/CERTIFICATION:

High School Diploma
A two-year degree is strongly preferred
Project management experience and/or certification strongly preferred

We’ve got you covered. Merchant Metals employees give a lot, and we offer benefits that fit their needs. We provide industry-leading coverage and benefits to our people and their qualified family members, including:

Medical, Dental, and Vision coverage for Employees, Spouses, Dependents &/or entire Family
Company Paid Life Insurance and Short/Long-Term Disability Insurance
Convenient 24/7 Doctor Visits through Live
Health Online
Legal Assistance via Legal Shield
Employee Assistance Program
Identify Theft Protection
Access Perks – Discounts on products and services with companies nationwide.
401k Retirement Program with strong company match

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