PROCESS WRITER TIER 2

JOB SUMMARY:

Work with department Supervisors to write technical work instructions in simplistic language and process documentation according to ISO 9001/API standards. Assist in other administrative duties as necessary.

ESSENTIAL JOB FUNCTIONS:

• Performing research using multiple sources and generating reports and analyses based on data collected.
• Investigating processes for improvement or documented accuracy.
• Writing, typing, editing, proofreading, formatting, and printing work instructions and a wide variety of other documentation.
• Consulting with Subject Matter Experts (SMEs) to accurately record processes and job functions.
• Reviewing current documentation and recommending revisions in scope, format, content, etc.
• Ensuring documentation adheres to all regulations and guidelines as established by the national organizations (such as ISO, API, NB, etc.) required to maintain official certifications.
• Preparing and maintaining spreadsheets, forms, trackers, training records, and any other necessary documentation.
• Assisting department Supervisors in documenting corrective actions.
• Typing and sending emails according to a strict format.
• Updating spreadsheets and reports as needed.
• Working in warehouse conditions when gathering information.
• Observing and following all safety rules, attending safety trainings as necessary.
• Assisting in other administrative duties such as attendance tracking, meeting minutes, scanning, uniform counting/analysis, and any other functions assigned.

Qualifications

SKILLS REQUIRED:

• Professional writing skills including proper use of grammar, spelling, sentence structure, and paragraph organization.
• Ability to explain technical ideas in simple language using professional writing skills.
• Ability to maintain high standards of confidentiality concerning company processes and employee information.
• Strong problem solving skills needed to obtain missing information or resolve conflicting information.
• Ability to use Microsoft Excel, Word, Outlook, and Adobe Acrobat at an intermediate to advanced level.
• Ability to prioritize work under strict time constraints to efficiently complete tasks.
• Ability to read and follow strict instructions and structured formatting requirements for documentation.
• Willingness to work in manufacturing, office, or other environments as required.
• Ability to engage in scanning, record keeping, filing, and other administrative duties.
• Ability to safely operate a golf cart.
• Ability to travel between buildings in various weather conditions.
• Ability to answer phones and gather scheduling information.
• Must be able to wear appropriate Personal Protective Equipment such as safety shoes, hearing protection, and safety glasses.
• Ability to operate and maintain a company issued smart phone.