Residential Program Manager

Bring your leadership, vision, and passion for behavioral health to a role where your impact will be felt every day by the people you serve, the team you lead, and the community you support.

The Program Manager serves as the leader of a 16-bed Community Residential Rehabilitation (CRR) program in Bensalem, fostering a safe, supportive, and recovery-focused environment where residents are empowered to achieve stability, independence, and personal growth. This role provides overall leadership and oversight of program operations, staff development, service delivery, and regulatory compliance, ensuring the highest standards of care and support. Through a commitment to person-centered practices, team collaboration, and operational excellence, the Program Manager creates a culture that inspires residents and staff alike, drives positive outcomes, and strengthens the program's impact within the community.

Responsibilities include:

• Staff Management: Supervise program staff, providing direction, guidance, and support; conduct regular staff meetings to discuss program goals, updates, and challenges; provide training and professional development opportunities for staff members; delegate tasks and responsibilities to team members, ensuring workload balance; address staffing issues, conflicts, and concerns in a timely and effective manner; foster a positive and inclusive work environment that promotes teamwork and collaboration.

• Client Care and Safety: Oversee participant intake and assessment processes to ensure a comprehensive understanding of individual needs; develop and implement individualized service plans for program participants; monitor participant progress toward goals and adjust service plans as needed; provide crisis intervention and support to participants experiencing emergencies or crises; ensure participant safety and well-being through regular check-ins and follow-ups.

• Program Operations: Ensure compliance with programmatic requirements, regulations, and standards; collect, analyze, and report program data and outcomes to stakeholders; coordinate program logistics, including scheduling, space management, and transportation; collaborate with community partners and stakeholders to enhance program impact; represent the program and organization in meetings, events, and community forums.

Earn $30/hour.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey.

Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply.

Merakey welcomes all Veterans to apply!

• Bachelor's Degree in a Human Services, Psychology, Counseling or a related field.
• experience with residential programming
• Valid Drivers License

Skills needed

• Knowledge of human services principles, best practices, and evidence-based interventions relevant to the program's focus area (e.g., mental health, homelessness, youth services).
• Knowledge of community resources, services, and support networks available to program participants, including social service agencies, government programs, and community-based organizations.
• Strong problem-solving skills, with the ability to identify challenges, develop solutions, and make informed decisions in a fast-paced and dynamic environment.
• Excellent organizational skills, with the ability to manage multiple priorities, meet deadlines, and coordinate program activities, resources, and logistics effectively.
• Flexibility and adaptability to respond to changing needs, priorities, and circumstances, adjusting program strategies and approaches as necessary to achieve desired outcomes.