Desktop Support - Technical Support

Make a Difference with Merakey!

Are you an IT professional who enjoys solving problems, working with technology, and helping others? Do you have hands-on experience troubleshooting computers, repairing hardware, and supporting end users?

Merakey is seeking a Desktop Support Technician to join our IT Support Services team!

We're looking for someone who brings practical technical experience, strong problem-solving skills, and a willingness to learn. If you enjoy figuring out how things work, taking on new challenges, and providing excellent customer service, we'd love to hear from you! As part of End User Support within IT Support Services, the Desktop support role is to provide 2nd level IT support and guidance for all Merakey end user assets. This would include resolving support requests, as well as meeting customer satisfaction and continuous service delivery demands.

What You'll Do

Shift: Monday - Friday 8:00am-4:00pm (on-site)

Pay: $26.25 an hour

As a Desktop Support Technician, you'll provide hands-on technical support to Merakey employees, helping keep our systems and equipment running smoothly.

Responsibilities include:

• Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues.

• Install, configure, repair, and deploy desktops, laptops, tablets, printers, and other IT equipment.

• Image and prepare computers for new employees and equipment replacements.

• Provide technical assistance to employees in person, remotely, and over the phone.

• Respond to and resolve IT support tickets, documenting issues and solutions.

• Support Windows operating systems, Microsoft Office, Outlook, and related applications.

• Assist with network connectivity, VPN access, and other technical issues.

• Maintain accurate hardware and software inventory records.

• Work with internal IT teams and vendors to resolve more complex technical problems.

• Provide clear, friendly technical guidance to employees with varying levels of technology experience.

• Travel to Merakey program locations as needed to provide on-site technical support.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

The ideal candidate will possess the following qualifications:

•

• Bachelor's degree in Computer Science, Computer Engineering, or equivalent work experience.

• Minimum of 2 years of experience supporting, imaging, and deploying PCs in an enterprise environment.

• Hands-on experience troubleshooting, configuring, and repairing computer hardware.

• Working knowledge of Windows, Microsoft Office, and basic network connectivity.

• Strong problem-solving, communication, and customer service skills.

• Ability to work independently, collaborate with others, and learn new technologies.

• Valid driver's license.

Preferred Qualifications

• Experience with Active Directory, VPN, and IT ticketing systems.

• Knowledge of TCP/IP networking, DNS, and DHCP.