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Maintenance Mechanic (Journeyperson)
Lozier
Omaha, NE
Operation of a variety of hand and powered tools including, but not limited to, surface grinders, milling machines, lathes, drill presses, belt sanders, saws, hoists, clamps, and measuring…
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Receiving Associate
AFW
Colorado Springs, CO
- From $18 USD / hour
…environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right…
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🌟 Join the Stars: Licensed Life & Health Insurance Agent 🌟
GIA Legacy Planning
Remote, United States
…producer or looking to grow into agency ownership, we provide the tools, training, and support to help you…
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💥 Make an Impact Become a Life Insurance Producer
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Remote, United States
…training to an easy-to-use, scalable system, you’ll have the tools, resources, and mentorship necessary to build a thriving…
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Copy of 🌟 Join the Stars: Licensed Life & Health Insurance Agent 🌟
GIA Legacy Planning
Remote, United States
…producer or looking to grow into agency ownership, we provide the tools, training, and support to help you…
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🌟 Join the Stars: Licensed Life & Health Insurance Agent 🌟
GIA Legacy Planning
Remote, United States
…producer or looking to grow into agency ownership, we provide the tools, training, and support to help you…
Added just now
🌟 Join the Stars: Licensed Life & Health Insurance Agent 🌟
GIA Legacy Planning
Remote, United States
…producer or looking to grow into agency ownership, we provide the tools, training, and support to help you…
Added just now
Oracle Integration Analyst
Allegheny College
Meadville, PA
Added 1 min ago
Adjunct Instructor, Healthcare Management
Allegheny College
Meadville, PA
Computer proficiency in word processing, Google tools, e-mail and internet use and in using the institution’s LMS (Canvas).
Added 1 min ago
Visiting Assistant Professor of Healthcare Management
Allegheny College
Meadville, PA
Computer proficiency in word processing, Google tools, e-mail and internet use and in using the institution’s LMS (Canvas).
Added 1 min ago
Sr Proposal Manager
Connection
Remote, United States
…we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time,…
Added 1 min ago
Senior Software Engineer
Bread Financial Payments, Inc
Columbus, OH
Every career journey is personal. That's why we empower you with the tools and support to create your own success story.
Added 1 min ago
⌨ Life Insurance Producer - Bilingual Spanish/English ⌨
GIA Legacy Planning
Remote, United States
…training to an easy-to-use, scalable system, you’ll have the tools, resources, and mentorship necessary to build a thriving…
Added 1 min ago
Senior - Retirement and Benefits Analyst
Bread Financial Payments, Inc
Columbus, OH · Chadds Ford, PA · Frisco, TX · Draper, UT · NY · Wilmington, DE
Every career journey is personal. That's why we empower you with the tools and support to create your own success story.
Added 1 min ago
Restaurant General Manager
Taco Bell
HILLSBORO, OH
Added 1 min ago
🌟 Join the Stars: Licensed Life & Health Insurance Agent 🌟
GIA Legacy Planning
Remote, United States
…producer or looking to grow into agency ownership, we provide the tools, training, and support to help you…
Added 1 min ago
🌟 Join the Stars: Licensed Life & Health Insurance Agent 🌟
GIA Legacy Planning
Remote, United States
…producer or looking to grow into agency ownership, we provide the tools, training, and support to help you…
Added 1 min ago
🌟 Join the Stars: Licensed Life & Health Insurance Agent 🌟
GIA Legacy Planning
Remote, United States
…producer or looking to grow into agency ownership, we provide the tools, training, and support to help you…
Added 1 min ago
Video Services Manager
City of Vancouver
United States
…develop and implement innovative strategies, procedures, and tools to drive continuous improvement and adapt to changing…
Added 1 min ago
Utility Maintenance Worker - Stormwater
City of Vancouver
United States
Lay and align underground pipe; install, repair and replace manholes, catch basins, pretreatment manholes (CDS), treatment vaults and storm lines using the appropriate equipment and tools.
Added 1 min ago
Research Engineer, Post-Training
Actively AI
NY
Added 1 min ago
F Licensed Life Insurance Producers-Retirement & Wealth Planning
GIA Legacy Planning
Remote, United States
Basic computer skills and familiarity with digital client management tools.
Added 1 min ago
🌟 Join the Stars: Licensed Life & Health Insurance Agent 🌟
GIA Legacy Planning
Remote, United States
…producer or looking to grow into agency ownership, we provide the tools, training, and support to help you…
Added 1 min ago
🌟 Join the Stars: Licensed Life & Health Insurance Agent 🌟
GIA Legacy Planning
Remote, United States
…producer or looking to grow into agency ownership, we provide the tools, training, and support to help you…
Added 2 mins ago
C6
Software Test Engineer I
Company 601 LivaNova USA Inc
Houston, TX
- $85,000 to $100,000 USD / year
Automate characterization, design verification and production level tests in C#, and other automation software tools

Memorial Hermann Health System

Technical Program Manager (Consumer Experience)

United States

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Job details

Education: Bachelor’s degree
Posting language: English
Posted: Nov 6, 2026

Original job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for owning strategic, technical, and cross-functional programs that support the Memorial Hermann Consumer Experience (CX) initiatives. This position is responsible for supporting consumer centric programs and projects dedicated to elevating the patient experience across all care settings. The Program Manager plans, directs, and coordinates systemic programs that support the Consumer Experience (CX) strategy and the delivery of our service commitment and standards across the health system.

This role typically reports to a Consumer Experience leader.Job Description

Role Preferences:

Experience managing projects/programs and has strong analytical experience.
Proficient in excel and data programming, e.g., R, Python, SQL.
Experience with data visualization platforms, e.g., Tableau, Sigma.
Experience with data management and troubleshooting.
Familiar with stats to put together regressions and correlations.
Skilled at putting together insightful and professional data-driven presentations in PPT.
Experience presenting to executives and articulately speaks.
Healthcare background preferred, but open to other industries.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree Healthcare Administration, Business Administration, Marketing, Health or Computer Science or related field required; Master’s preferred Licenses/Certifications: None

Experience / Knowledge / Skills:

Five (5) years progressive experience in program management, leading special programs and/or projects.
Demonstrated experience in healthcare operations and process improvement methodologies preferred.
Strong program and project management skills, including planning and execution.
Excellent written and verbal communication and interpersonal skills.
Strong analytical skills with proficiency in data tracking, reporting, and outcomes evaluations preferred.
Strong presentation skills, including tailoring materials and messages for an executive audience.
Strong organizational skills.
Strong critical thinking skills with the ability to apply data analytics to develop and implement focused initiatives and work plans.
Strong problem solving and decision-making skills.
Experience collaborating with a diverse group of stakeholders, including executives, physicians, and clinical staff.
Ability to observe and identify issues and create resolutions by developing solutions to address pain points that are high-pain/high-frequency.
Advanced proficiency in Microsoft office tools, experience using presentation and collaborations tools (e.g. Jira, SharePoint, Visio) to create reports, visuals, and professional level content.
Experience working with specific healthcare data, such as Epic and HL7 is a plus.

PRINCIPAL ACCOUNTABILITIES

Manages complex, system-wide Consumer Experience (CX) programs from inception to rollout including stakeholder alignment, communications, training, technical build, testing, implementation, and maintenance, under supervision of system CX leader.
Provides leadership, ownership, and assumes responsibility for success of assigned projects, events, and initiatives including planning, coordination, and site team engagement.
Builds strong working relationships and collaborates with cross functional teams including, but not limited to, campus/executive leadership, clinical operations, Enterprise Analytics, and Quality teams to align priorities and execute system strategy.
Provides direction to and collaborates with stakeholders and operators across the system to design and deliver tools and resources such as toolkits, insight reports, one-pagers, shareable stories, and talking points that reinforce our service commitment and standards for every patient, ensuring the delivery of the Memorial Hermann Experience.
Fosters a culture of continuous improvement by identifying process efficiencies, conducting tests of change, and driving the adoption of best practices to innovate and enhance the patient experience.
Monitors and manages risks associated with CX programs and takes measures to mitigate potential issues.
Develops and maintains program documentation and reports to track progress and outcomes. Evaluates and identifies ROI and anticipated value of programs and projects.
Facilitates improvement by building a robust framework and/or implementing a new strategy driven by data, benchmarks and best practices.
Supports and collaborates with the CX teams in key efforts for continuous improvement in consumer and patient experience initiatives.
Creates presentation and informational materials for use at various committees and meetings within the system.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
Other duties as assigned.

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More about this job

Skills

R
Python
SQL
Data visualization
Tableau
Data management
Troubleshooting
Presentation skills
Computer science
Program management
Process improvement
Project management
Communication skills
Interpersonal skills
Analytical skills
Reporting
Organizational skills
Problem solving
Decision making
Microsoft Office
Jira
Microsoft SharePoint
Microsoft Visio
EPIC
Leadership
Documentation
Time management

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