Jobs in the United States

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Added 3 mins ago
Program Manager - Quality Management
NY STATE ELECTRIC & GAS CORP
United States Of America, NY
The Program Manager – Business Process Governance provides leadership in the development of foundational business processes for the implementation of a Quality Management System (cultural…
Added 4 mins ago
Clinical Applications Manager
SouthEast Alaska Regional Health Consortium
Juneau, AK
Work outside of regularly scheduled times to assist with implementation or support.
Added 10 mins ago
Senior Principal Cyber Security Engineer Specialist
Concurrent Technologies Corporation
Columbia, MD
The Senior Principal Cyber Security Engineer/Specialist is the highest-level technical and strategic leader, responsible for shaping the organization's global cybersecurity vision and…
Added 11 mins ago
Technical Program Manager (Consumer Experience)
Memorial Hermann Health System
United States
Position is responsible for owning strategic, technical, and cross-functional programs that support the Memorial Hermann Consumer Experience (CX) initiatives. This position is responsible…
Added 12 mins ago
Senior Program Manager - Planning and Environment, Cooperative Research Program
National Academy of Sciences
United States
The Senior Program Manager - Planning and Environment provides senior-level program management for a complex and diverse portfolio of cooperative transportation research projects. This role…
Added 12 mins ago
Senior Program Manager - Airports
National Academy of Sciences
United States
The Senior Program Manager, Airports provides senior-level program management for a complex and diverse portfolio of airport research projects. This role has no direct supervisory…
Added 12 mins ago
Credentialing Applications Analyst
MHMD
United States
…The Credentialing Applications Analyst possesses sufficient technical expertise to support an assigned application, but may be called upon to assist with multiple applications. The…
Added 12 mins ago
Technical Customer Success Manager
Cube Dev
San Francisco, CA
We're looking for a Technical Customer Success Manager who can operate at the intersection of data engineering and business strategy. This is not a traditional CSM role where you send…
Added 12 mins ago
Operations Manager
National Audubon Society, Inc. (C3)
Dallas, TX
The Operations Manager works closely with the Center Director to lead the day-to-day operational and facilities management of Trinity River Audubon Center, located approximately 10 miles…
Added 13 mins ago
NB
Space Planning Manager
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United States
- $119,700 to $164,000 USD / year
The Space Planning Manager is responsible for developing and leading complex workplace and space planning initiatives across the San Diego headquarters and global portfolio, providing…
Added 14 mins ago
Workday Test Manager
Groove Global LLC
Remote, United States
The Test Manager will work closely with client leadership, business process owners, functional and technical teams, and implementation partners to develop and execute a comprehensive…
Added 14 mins ago
Superintendent of Foundations
Nextpower LLC, USA
Remote, United States
Reports To: Senior Manager, Foundation Field Operations
Added 14 mins ago
Superintendent, Foundation Field Operations
Nextpower LLC, USA
Remote, United States
Reports To: Senior Manager, Foundation Field Operations
Added 14 mins ago
Compliance Controls Manager
WellSky Corporation
Overland Park, KS
Partner with business and technical owners for system descriptions, scoping, trust service criteria and development, implementation, and communication of compliance controls
Added 14 mins ago
Cyber Hygiene Senior Control Manager - Vice President
DB USA Core Corporation
United States
The Cyber Hygiene Senior Control Manager leads the global Cyber Hygiene control function and serves as the formal control owner for Cyber Hygiene information security policy controls within…
Added 14 mins ago
Maintenance Supervisor
Furmano Foods Inc
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…addressperformance or conduct concerns in partnership with the Maintenance Manager and Human Resources. 6. Develop maintenance technicians through training, cross-training, mentoring, and…
Added 14 mins ago
Managed Care Manager
Family HealthCare Network
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Manages work of assigned team. Assigns duties to employees and provides daily guidance and supervision based on manager’s operational direction. On a daily basis, monitors staff…
Added 15 mins ago
Construction QA/QC Manager
IPS Integrated Project Services
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…to do more. We are looking for a talented Construction QA/QC Manager to join our dedicated team at our project site in Uruguay. This person will be based in the United States while…
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Software Engineering Manager/ Technical Lead
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Supervising Engineer - RI Transmission Planning
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…direct supervision, coaching, mentoring, safety leadership and technical guidance to assigned staff in support of producing high quality, timely and cost-effective solutions to technical…
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Project engineer
Gardner Cryogenics
Allentown, PA
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Broadcast - Assistant Chief Engineer
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Lancaster, PA
…Chief Engineer. In this role, you will help lead a team of technical professionals ranging from studio operators to IT and RF specialists as you organize, plan, manage, document and…
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Emergency Department Case Manager RN or Social Worker BSW/MSW (Full Time/Nights)
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- Full-time
…academic medical center means collaboration with top clinical, technical and business professionals across all…
Added 15 mins ago
Broadcast - Assistant Chief Engineer
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…Chief Engineer. In this role, you will help lead a team of technical professionals ranging from studio operators to IT and RF specialists as you organize, plan, manage, document and…
Added 16 mins ago
Data Engineer, Consultant
BSC
Oakland, CA · WA · RI · OH · MO · CA · Long Beach, CA · AZ · CO · FL · GA · MD · MN · NV · OR · El Dorado Hills, CA · Lodi, CA · Rancho Cordova, CA · San Diego, CA · AL · IL · VA · WI · TX · NY
The Data Services team is responsible for technical design and end-to-end delivery of complex data-driven solutions and data products for the enterprise. The Data Engineer,Consultant will…

Memorial Hermann Health System

Technical Program Manager (Consumer Experience)

United States

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Job details

Education: Bachelor’s degree
Posting language: English
Posted: Nov 6, 2026

Original job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for owning strategic, technical, and cross-functional programs that support the Memorial Hermann Consumer Experience (CX) initiatives. This position is responsible for supporting consumer centric programs and projects dedicated to elevating the patient experience across all care settings. The Program Manager plans, directs, and coordinates systemic programs that support the Consumer Experience (CX) strategy and the delivery of our service commitment and standards across the health system.

This role typically reports to a Consumer Experience leader.Job Description

Role Preferences:

Experience managing projects/programs and has strong analytical experience.
Proficient in excel and data programming, e.g., R, Python, SQL.
Experience with data visualization platforms, e.g., Tableau, Sigma.
Experience with data management and troubleshooting.
Familiar with stats to put together regressions and correlations.
Skilled at putting together insightful and professional data-driven presentations in PPT.
Experience presenting to executives and articulately speaks.
Healthcare background preferred, but open to other industries.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree Healthcare Administration, Business Administration, Marketing, Health or Computer Science or related field required; Master’s preferred Licenses/Certifications: None

Experience / Knowledge / Skills:

Five (5) years progressive experience in program management, leading special programs and/or projects.
Demonstrated experience in healthcare operations and process improvement methodologies preferred.
Strong program and project management skills, including planning and execution.
Excellent written and verbal communication and interpersonal skills.
Strong analytical skills with proficiency in data tracking, reporting, and outcomes evaluations preferred.
Strong presentation skills, including tailoring materials and messages for an executive audience.
Strong organizational skills.
Strong critical thinking skills with the ability to apply data analytics to develop and implement focused initiatives and work plans.
Strong problem solving and decision-making skills.
Experience collaborating with a diverse group of stakeholders, including executives, physicians, and clinical staff.
Ability to observe and identify issues and create resolutions by developing solutions to address pain points that are high-pain/high-frequency.
Advanced proficiency in Microsoft office tools, experience using presentation and collaborations tools (e.g. Jira, SharePoint, Visio) to create reports, visuals, and professional level content.
Experience working with specific healthcare data, such as Epic and HL7 is a plus.

PRINCIPAL ACCOUNTABILITIES

Manages complex, system-wide Consumer Experience (CX) programs from inception to rollout including stakeholder alignment, communications, training, technical build, testing, implementation, and maintenance, under supervision of system CX leader.
Provides leadership, ownership, and assumes responsibility for success of assigned projects, events, and initiatives including planning, coordination, and site team engagement.
Builds strong working relationships and collaborates with cross functional teams including, but not limited to, campus/executive leadership, clinical operations, Enterprise Analytics, and Quality teams to align priorities and execute system strategy.
Provides direction to and collaborates with stakeholders and operators across the system to design and deliver tools and resources such as toolkits, insight reports, one-pagers, shareable stories, and talking points that reinforce our service commitment and standards for every patient, ensuring the delivery of the Memorial Hermann Experience.
Fosters a culture of continuous improvement by identifying process efficiencies, conducting tests of change, and driving the adoption of best practices to innovate and enhance the patient experience.
Monitors and manages risks associated with CX programs and takes measures to mitigate potential issues.
Develops and maintains program documentation and reports to track progress and outcomes. Evaluates and identifies ROI and anticipated value of programs and projects.
Facilitates improvement by building a robust framework and/or implementing a new strategy driven by data, benchmarks and best practices.
Supports and collaborates with the CX teams in key efforts for continuous improvement in consumer and patient experience initiatives.
Creates presentation and informational materials for use at various committees and meetings within the system.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
Other duties as assigned.

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More about this job

Skills

R
Python
SQL
Data visualization
Tableau
Data management
Troubleshooting
Presentation skills
Computer science
Program management
Process improvement
Project management
Communication skills
Interpersonal skills
Analytical skills
Reporting
Organizational skills
Problem solving
Decision making
Microsoft Office
Jira
Microsoft SharePoint
Microsoft Visio
EPIC
Leadership
Documentation
Time management

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