Jobs in the United States

25+ jobs

Save this search

Added just now
Intern
CVG Sprague Devices, LLC
Michigan City, IN
The intern will own at least one improvement project, such as an assembly-line time study and rebalance, 5S or Kaizen event, standardized-work development, bottleneck reduction, workstation…
Added just now
HSE Manager II
Archer Western Construction, LLC
United States
The HSE Manager provides leadership and guidance to assigned project(s) in the development and implementation of health, safety and environmental (EHS) processes. The HSE Manager will work…
Added just now
Video Services Manager
City of Vancouver
United States
We’re currently recruiting for a Video Services Manager. The primary responsibilities for the job are to manage all aspects of Clark Vancouver Television (CVTV), including: Cable franchise…
Added 1 min ago
PT
Wind Turbine Technician - Power
PPM TECHNICAL SERVICES, INC
United States Of America, NH
- $29 to $42.25 USD / hour
Professional development and clear career‑advancement pathways
Added 1 min ago
Program Manager - Quality Management
NY STATE ELECTRIC & GAS CORP
United States Of America, NY
The Program Manager – Business Process Governance provides leadership in the development of foundational business processes for the implementation of a Quality Management System (cultural…
Added 1 min ago
PM - Major Construction
NY STATE ELECTRIC & GAS CORP
United States Of America, NY
The Project Manager, Major Construction, is responsible for leading and coordinating multiple complex activities. This includes partnering with internal and external stakeholders to help…
Added 1 min ago
Clinical Applications Manager
SouthEast Alaska Regional Health Consortium
Juneau, AK
…as our strongest assets. It is our priority to further their development and our organization by aiding in their professional…
Added 3 mins ago
Sr Implementation Operations Manager
Vizient, Inc.
Irving, TX · Chicago, IL · Centennial, CO
…provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an…
Added 3 mins ago
Senior Learning Partner
Vizient, Inc.
Irving, TX · Centennial, CO
…provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an…
Added 3 mins ago
Program & Network Manager
Vizient, Inc.
Chicago, IL · Irving, TX · Centennial, CO
…provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an…
Added 3 mins ago
Manager, Clinical Laboratory Operations
Northwell
Little Neck, NY
Collaborates with business development and contracts to assist in project definition
Added 3 mins ago
Associate Principal - Capital
Vizient, Inc.
Irving, TX
Manage and develop a number of direct reports and/or project team members; coaches others to be high performers. This position has formal people manager responsibilities including…
Added 3 mins ago
Analyst
Vizient, Inc.
Irving, TX · Cape Girardeau, MO · Chicago, IL
…provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an…
Added 4 mins ago
G
Design-Build HVAC Project Manager/Estimator
GPAC
Denver, CO
- $90,000 to $140,000 USD / year
…talented individual to join our team as a Design-Build HVAC Project Manager /…
Added 5 mins ago
JE
Senior Project Manager
JPI Employment Services, LLC
United States
- $165,000 to $215,000 USD / year
The role of the Senior Project Manager is to provide leadership & management for the entire lifecycle of two (2) or more construction projects at a time to include: Pre-development input on…
Added 5 mins ago
JE
Project Manager
JPI Employment Services, LLC
United States
- $165,000 to $215,000 USD / year
The role of the Project Manager is to provide leadership & management for the entire lifecycle of an assigned construction project to include: Pre-development input on design, cost and…
Added 5 mins ago
Program Manager
Torch Technologies, Inc.
Nellis AFB, NV
…independently to assist in the management of numerous Research Development Test & Evaluation projects for the Electronic Warfare Group (EWG). These projects are in a variety of Project…
Added 5 mins ago
Manager Pathology Services
Inova
Falls Church, VA
Inova’s Pathology Services is looking for a dedicated manager to be located at the Fairfax Medical Campus to lead daily pathology operations, including staffing, timekeeping, scheduling,…
Added 5 mins ago
Business Development Assistant
Haynes and Boone, LLP
United States
The Business Development Assistant reports directly to a Senior Business Development Manager/Business Development Manager.
Added 5 mins ago
Automations Engineer
GPAC
Blytheville, AR
Create drawings, checking material dimensions and relationship to other parts and to the entire structure or project on the drawing
Added 7 mins ago
Software Project Manager
Saving-Sight
KCMO, MO
The Software Product Manager owns the software that supports Vital Tears operations, guiding it from planning through release so that it meets the needs of the staff and partners who rely…
Added 8 mins ago
Controller
Concurrent Technologies Corporation
Johnstown, PA
Lead the recruitment, retention, and development of top talent across multiple functional areas.
Added 8 mins ago
HCVP Quality Assurance Manager
Virginia Housing Development Authority
Glen Allen, VA
Join Virginia Housing and help make a difference as a HCVP Quality Assurance Manager.
Added 9 mins ago
Risk and Insurance Specialist
Posillico Civil, Inc.
Farmingdale, NY
…company’s risk exposure. The Specialist works closely with the Risk Manager, CFO, Purchasing team, and project personnel to ensure appropriate insurance coverage is in place, mitigate…
Added 9 mins ago
Client Experience Senior Manager
CBIZ
Kansas City, MO · Cleveland, OH · Atlanta, GA · Philadelphia, PA · Nashville, TN · Phoenix, AZ · Boca Raton, FL · Salt Lake City, UT
Program and project management discipline, including governance, prioritization, and follow-through across multiple service lines.

Memorial Hermann Health System

Technical Program Manager (Consumer Experience)

United States

Apply About employer

Applications open in a new tab.

Job details

Education: Bachelor’s degree
Posting language: English
Posted: Nov 6, 2026

Original job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for owning strategic, technical, and cross-functional programs that support the Memorial Hermann Consumer Experience (CX) initiatives. This position is responsible for supporting consumer centric programs and projects dedicated to elevating the patient experience across all care settings. The Program Manager plans, directs, and coordinates systemic programs that support the Consumer Experience (CX) strategy and the delivery of our service commitment and standards across the health system.

This role typically reports to a Consumer Experience leader.Job Description

Role Preferences:

Experience managing projects/programs and has strong analytical experience.
Proficient in excel and data programming, e.g., R, Python, SQL.
Experience with data visualization platforms, e.g., Tableau, Sigma.
Experience with data management and troubleshooting.
Familiar with stats to put together regressions and correlations.
Skilled at putting together insightful and professional data-driven presentations in PPT.
Experience presenting to executives and articulately speaks.
Healthcare background preferred, but open to other industries.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree Healthcare Administration, Business Administration, Marketing, Health or Computer Science or related field required; Master’s preferred Licenses/Certifications: None

Experience / Knowledge / Skills:

Five (5) years progressive experience in program management, leading special programs and/or projects.
Demonstrated experience in healthcare operations and process improvement methodologies preferred.
Strong program and project management skills, including planning and execution.
Excellent written and verbal communication and interpersonal skills.
Strong analytical skills with proficiency in data tracking, reporting, and outcomes evaluations preferred.
Strong presentation skills, including tailoring materials and messages for an executive audience.
Strong organizational skills.
Strong critical thinking skills with the ability to apply data analytics to develop and implement focused initiatives and work plans.
Strong problem solving and decision-making skills.
Experience collaborating with a diverse group of stakeholders, including executives, physicians, and clinical staff.
Ability to observe and identify issues and create resolutions by developing solutions to address pain points that are high-pain/high-frequency.
Advanced proficiency in Microsoft office tools, experience using presentation and collaborations tools (e.g. Jira, SharePoint, Visio) to create reports, visuals, and professional level content.
Experience working with specific healthcare data, such as Epic and HL7 is a plus.

PRINCIPAL ACCOUNTABILITIES

Manages complex, system-wide Consumer Experience (CX) programs from inception to rollout including stakeholder alignment, communications, training, technical build, testing, implementation, and maintenance, under supervision of system CX leader.
Provides leadership, ownership, and assumes responsibility for success of assigned projects, events, and initiatives including planning, coordination, and site team engagement.
Builds strong working relationships and collaborates with cross functional teams including, but not limited to, campus/executive leadership, clinical operations, Enterprise Analytics, and Quality teams to align priorities and execute system strategy.
Provides direction to and collaborates with stakeholders and operators across the system to design and deliver tools and resources such as toolkits, insight reports, one-pagers, shareable stories, and talking points that reinforce our service commitment and standards for every patient, ensuring the delivery of the Memorial Hermann Experience.
Fosters a culture of continuous improvement by identifying process efficiencies, conducting tests of change, and driving the adoption of best practices to innovate and enhance the patient experience.
Monitors and manages risks associated with CX programs and takes measures to mitigate potential issues.
Develops and maintains program documentation and reports to track progress and outcomes. Evaluates and identifies ROI and anticipated value of programs and projects.
Facilitates improvement by building a robust framework and/or implementing a new strategy driven by data, benchmarks and best practices.
Supports and collaborates with the CX teams in key efforts for continuous improvement in consumer and patient experience initiatives.
Creates presentation and informational materials for use at various committees and meetings within the system.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
Other duties as assigned.

Apply About employer

More about this job

Skills

R
Python
SQL
Data visualization
Tableau
Data management
Troubleshooting
Presentation skills
Computer science
Program management
Process improvement
Project management
Communication skills
Interpersonal skills
Analytical skills
Reporting
Organizational skills
Problem solving
Decision making
Microsoft Office
Jira
Microsoft SharePoint
Microsoft Visio
EPIC
Leadership
Documentation
Time management

Report this job