Jobs in the United States

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Added 1 min ago
Data and Analytics Manager
UCSF
San Francisco, CA
The Data and Analytics Manager (DAM) position will oversee all aspects of the data operations of the Perinatal Research Program (PRP), and it is central to the continued growth and…
Added 1 min ago
Project Manager – Curriculum Transformation
UCSF
San Francisco, CA
The Project Manager will work closely with leadership to provide the project structure and coordination necessary to move the initiative from planning into design and implementation. The…
Added 1 min ago
Clinic Manager - St. James and Vienna Clinics | 1.0 FT
Phelps County Regional Medical Center
United States
The Clinic Manager provides day-to-day management and clinical and operational oversight of the assigned clinics. Scope of responsibility includes close working relationship with providers…
Added 1 min ago
Distributed Generation Renewable Project Manager
Southern Company
Atlanta, GA
The Distributed Generation (“DG”) Renewable Project Manager facilitates the interconnection and contracting of Distributed Energy Resources (DERs) through a Request for Proposal (RFP). The…
Added 1 min ago
Project Coordinator II-Sr
Southern Company
Atlanta, GA
This position will support the Solutions & Support Manager and DER Manager, aligning priorities on new digital capabilities, system analysis, and DER capabilities. This role will bring…
Added 1 min ago
Commodity Manager, Indirect Purchasing
Allison Transmission, Inc.
Indianapolis, IN
Leads a cross-functional, commodity team in the development and implementation of strategies and goals for assigned commodities, in support of business objectives related to quality…
Added 3 mins ago
Area Sales Manager- Louisiana
PROCEPT BioRobotics Corporation
LA
…consistent basis. They will need to balance between tactical implementation of programs, strategic decision making and work effectively with all external stakeholders including clinicians…
Added 4 mins ago
Annual Fund Manager
Rockhurst High School
Kansas City, MO
The Annual Fund Manager at Rockhurst High School is responsible for developing and executing multi-channel fundraising strategies, including direct mail, email appeals, online giving…
Added 5 mins ago
Sr Technical Program Manager, Marketing Programs
Happen Bank, N.A.
San Francisco, CA
Happen Bank is looking for a Sr Technical Program Manager to drive the planning and execution of complex, cross-functional Marketing and Technology initiatives. In this role, you'll manage…
Added 5 mins ago
Construction Manager (US Ohio Hybrid)
Climate Pros
Columbus, OH · Cincinnati, OH · Cleveland, OH · Dayton, OH
As our Construction Manager, you'll be the linchpin of our project execution, overseeing the implementation of project plans with precision and efficiency. Your analytical mindset and…
Added 5 mins ago
Senior Program Manager, HR Operations & Transformation
ICHOR Candidate Experience
Austin, TX
Guide initiative owners across HR and IT through planning, readiness, testing, launch and post-implementation learning
Added 6 mins ago
Manager, Manufacturing Engineering - Furniture
A-dec, Inc. (USA)
OR
The Manager, Manufacturing Engineering – Department leads the Manufacturing Engineering team supporting an assigned manufacturing operation. This role partners with Production and…
Added 6 mins ago
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Senior Manager, HR Business Partner
Rosendin Electric, Inc
United States
- $154,800 to $203,200 USD / year
The Senior Manager, HR Business Partner provides guidance in Human Resources’ alignment to business objectives with employees and management in designated business units across the…
Added 6 mins ago
Hospice RN Case Manager
Ohio Living
United States
The RN Case Manager - Hospice is responsible for the planning, coordination and delivery of quality hospice care ensuring compliance in accordance with company standards and federal, state,…
Added 6 mins ago
Charge Nurse - LPN or RN
Ohio Living
United States
Works with Unit Manager to help reduce hospital readmissions.
Added 7 mins ago
Senior Safety Specialist
J.E. Dunn Construction Group Inc P
Denver, CO
Monitors the implementation of prime contractor and/or subcontractors’ safety programs.
Added 7 mins ago
Traveling Superintendent 1- Healthcare
J.E. Dunn Construction Group Inc P
Tampa, FL
Creates, manages, changes and implements the project’s schedule as needed, in conjunction with the Project Manager.
Added 7 mins ago
Superintendent 2
J.E. Dunn Construction Group Inc P
Tampa, FL
Creates, manages, changes and implements the project’s schedule as needed, in conjunction with the Project Manager.
Added 7 mins ago
Senior Superintendent
J.E. Dunn Construction Group Inc P
Oklahoma City, OK
Creates, manages, changes and implements the project’s schedule as needed, in conjunction with the Project Manager.
Added 8 mins ago
FB
Wire Transfer System Manager
Fulton Bank
Lancaster, PA
- $72,500 to $120,800 USD / year
…corporate communications as appropriate to ensure effective implementation of changes, manage sign off of all Wire Transfer activity in the corporate testing software and review and update…
Added 8 mins ago
FB
Senior Manager Secondary Marketing
Fulton Bank
Lancaster, PA · Virginia Beach, VA · Columbia, MD · Georgetown, DE · Mt Laurel, NJ
- $127,800 to $213,000 USD / year
…Conduct due diligence, assess strategic fit, and facilitate the implementation of new investor programs and partnerships to enhance execution capabilities and market…
Added 8 mins ago
FB
Financial Center Manager
Fulton Bank
Wynnewood, PA
- $64,700 to $107,900 USD / year
Operational Excellence: Oversee the implementation of internal processes and procedures, ensuring compliance with all risk management initiatives and regulations. Evaluate and optimize the…
Added 8 mins ago
Kitchen Manager
Rhode Island School of Design
United States
The Kitchen Manager fosters lasting dining relationships by creating a thoughtful and meaningful culinary program. Directly oversees the kitchens of on-campus Dining Venues, the commissary…
Added 10 mins ago
PI
Corporate Office Manager
Potelco, Inc.
Sumner, WA
- $35 to $45 USD / hour
…Potelco and InfraSource is looking to add a Corporate Office Manager to join our team at our headquarters in Sumner,…
Added 10 mins ago
Carpenter - First Class (1121)
Septa
Philadelphia
Operates roofing torches, roofing kettles, and manager’s materials between 375 degrees and 425 degrees Fahrenheit.

Memorial Hermann Health System

Technical Program Manager (Consumer Experience)

United States

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Job details

Education: Bachelor’s degree
Posting language: English
Posted: Nov 6, 2026

Original job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for owning strategic, technical, and cross-functional programs that support the Memorial Hermann Consumer Experience (CX) initiatives. This position is responsible for supporting consumer centric programs and projects dedicated to elevating the patient experience across all care settings. The Program Manager plans, directs, and coordinates systemic programs that support the Consumer Experience (CX) strategy and the delivery of our service commitment and standards across the health system.

This role typically reports to a Consumer Experience leader.Job Description

Role Preferences:

Experience managing projects/programs and has strong analytical experience.
Proficient in excel and data programming, e.g., R, Python, SQL.
Experience with data visualization platforms, e.g., Tableau, Sigma.
Experience with data management and troubleshooting.
Familiar with stats to put together regressions and correlations.
Skilled at putting together insightful and professional data-driven presentations in PPT.
Experience presenting to executives and articulately speaks.
Healthcare background preferred, but open to other industries.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree Healthcare Administration, Business Administration, Marketing, Health or Computer Science or related field required; Master’s preferred Licenses/Certifications: None

Experience / Knowledge / Skills:

Five (5) years progressive experience in program management, leading special programs and/or projects.
Demonstrated experience in healthcare operations and process improvement methodologies preferred.
Strong program and project management skills, including planning and execution.
Excellent written and verbal communication and interpersonal skills.
Strong analytical skills with proficiency in data tracking, reporting, and outcomes evaluations preferred.
Strong presentation skills, including tailoring materials and messages for an executive audience.
Strong organizational skills.
Strong critical thinking skills with the ability to apply data analytics to develop and implement focused initiatives and work plans.
Strong problem solving and decision-making skills.
Experience collaborating with a diverse group of stakeholders, including executives, physicians, and clinical staff.
Ability to observe and identify issues and create resolutions by developing solutions to address pain points that are high-pain/high-frequency.
Advanced proficiency in Microsoft office tools, experience using presentation and collaborations tools (e.g. Jira, SharePoint, Visio) to create reports, visuals, and professional level content.
Experience working with specific healthcare data, such as Epic and HL7 is a plus.

PRINCIPAL ACCOUNTABILITIES

Manages complex, system-wide Consumer Experience (CX) programs from inception to rollout including stakeholder alignment, communications, training, technical build, testing, implementation, and maintenance, under supervision of system CX leader.
Provides leadership, ownership, and assumes responsibility for success of assigned projects, events, and initiatives including planning, coordination, and site team engagement.
Builds strong working relationships and collaborates with cross functional teams including, but not limited to, campus/executive leadership, clinical operations, Enterprise Analytics, and Quality teams to align priorities and execute system strategy.
Provides direction to and collaborates with stakeholders and operators across the system to design and deliver tools and resources such as toolkits, insight reports, one-pagers, shareable stories, and talking points that reinforce our service commitment and standards for every patient, ensuring the delivery of the Memorial Hermann Experience.
Fosters a culture of continuous improvement by identifying process efficiencies, conducting tests of change, and driving the adoption of best practices to innovate and enhance the patient experience.
Monitors and manages risks associated with CX programs and takes measures to mitigate potential issues.
Develops and maintains program documentation and reports to track progress and outcomes. Evaluates and identifies ROI and anticipated value of programs and projects.
Facilitates improvement by building a robust framework and/or implementing a new strategy driven by data, benchmarks and best practices.
Supports and collaborates with the CX teams in key efforts for continuous improvement in consumer and patient experience initiatives.
Creates presentation and informational materials for use at various committees and meetings within the system.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
Other duties as assigned.

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More about this job

Skills

R
Python
SQL
Data visualization
Tableau
Data management
Troubleshooting
Presentation skills
Computer science
Program management
Process improvement
Project management
Communication skills
Interpersonal skills
Analytical skills
Reporting
Organizational skills
Problem solving
Decision making
Microsoft Office
Jira
Microsoft SharePoint
Microsoft Visio
EPIC
Leadership
Documentation
Time management

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