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Added 11 mins ago
IL
Manager, Project Controls Cost & Scheduling
Invenergy LLC
Denver, CO
- $125,000 to $150,000 USD / year
As the Manager, Project Controls Cost & Schedule, you will be responsible for leading cost control and scheduling staff, actively manage the cost and schedule for key & complex projects,…
Added 13 mins ago
Territory Manager (Central New Jersey)
Mobia Medical
Remote, United States
As a Territory Manager at Mobia Medical, you will be responsible for driving the commercial success of the Vivistim® Paired VNS™ System within a defined geographic region. This role focuses…
Added 26 mins ago
Manager, Talent & Organizational Development
Chemours
Wilmington, DE
Chemours is seeking a Manager, Talent & Organizational Development to join our Human Resources team. This position will report directly to the Talent & Organization Development Director at…
Added 30 mins ago
Journeyman Information System Security Officer
ENGINEERING RESEARCH AND CONSULTING, LLC
HILL AIR FORCE BA, UT
Added 30 mins ago
Journeyman Information System Security Officer
ENGINEERING RESEARCH AND CONSULTING, LLC
HILL AIR FORCE BA, UT
Added 30 mins ago
Technical Project Manager
SMITH JOHNSON GROUP INC.
SANDY, UT
We are seeking an experienced Project Manager to lead and deliver strategic initiatives within our Treasury and Payments division. This role is responsible for managing end-to-end project…
Added 31 mins ago
Training and Exercise Trainer
State of Utah - Jobs
SALT LAKE CITY, UT
…scheduling.Under the direction of the Training and Exercise Section Manager this individual will: Provide emergency management training throughout the year in various locations to ensure…
Added 31 mins ago
Product Manager,Med-D
Navitus
SALT LAKE CITY, UT
Added 31 mins ago
Journeyman Information System Security Officer
ENGINEERING RESEARCH AND CONSULTING, LLC
HILL AIR FORCE BA, UT
Added 31 mins ago
Quality Management System Auditor
Thales
Salt Lake City, UT
Thales is looking for a Quality Management System Auditor to assess the effectiveness of its quality management system and evaluate compliance with applicable standards and established…
Added 47 mins ago
Equipment Project Manager- VRF/Ductless
Trane Technologies
Long Island City, NY
Trane is seeking an Equipment Project Manager (VRF and Ductless) for the Long Island City Sales Office. This role involves managing all aspects of equipment projects from start to finish,…
Added 48 mins ago
PMO Manager Business Modernization Program
Moog Inc
BUFFALO, NY
…great quality of life inside and outside of work.Job Title:PMO Manager - Business Modernization ProgramReporting To:GVP - FinanceWork Schedule:Onsite - Buffalo, NYThe Modernization PMO…
Added 48 mins ago
Network Engineer - Senior
Rochester Regional Health
Rochester, NY
Provides networking design and implementation technical expertise to all members of the customer community.
Added 49 mins ago
Director Project Controls (B&T)
MTA
New York, NY
…experience and strengthen the reliability and resilience of the MTA…
Added 49 mins ago
Technical Accounting Senior Manager, CFO Advisory Financial Services
Baker123 Tilly Advisory Group, LP.
NEW YORK, NY
Added 49 mins ago
Manager -Employee Relations
NYU Langone Medical Center
New York, NY
NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest…
Added 49 mins ago
AE
Sr Programmer HVAC Controls
Albireo Energy, LLC
NEW YORK, NY
- $52 to $63 USD / hour
…overall success of software design, database creation, and the implementation of procedures and standards used in the programming of controls projects. This requires travel in New York and…
Added 49 mins ago
Senior Product Manager Consumer Experience
StubHub, Inc.
NEW YORK, NY
Added 49 mins ago
Project Manager
Mphasis Corporation
NEW YORK, NY
Added 49 mins ago
Senior TPRM Consultant (Partner Engagements)
Adobe Inc.
NEW YORK, NY
Added 58 mins ago
IT Internal Audit Manager
Farm Credit Bank of Texas
Austin, TX
The IT Internal Audit Manager manages assigned information technology audit activities to provide independent assurance over IT governance, risk management, internal controls, and…
Added 1 hour ago
UO
PreCollegiate Development Programs Coordinator
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…including Spanish-speaking families. Reporting to the PCDP Program Manager, the coordinator serves as a liaison between the university, school districts, middle and high schools and…
Added 1 hour ago
Customer Service Representative 4
Arizona Department of Administration
AZ
…considerable judgment. Support and assist the supervisors/ Manager in all leadership related tasks. Prepares and maintains technical and administrative reports used to measure performance…
Added 1 hour ago
QS
Corporate Office Manager
Quanta Services
Sumner, WA
- $35 to $45 USD / hour
…project management, construction, emergency power restoration, system maintenance, and similar services. Our expertise is in power, transmission, distribution, and substation projects. We…
Added 1 hour ago
AA
Policy & Procedures Specialist
Alaska Airlines
Renton, WA
- $102,000 USD / year
…recommendations to improve the research, development, documentation, implementation, and interpretation of policies to support frontline agents, representatives, and…

Memorial Hermann Health System

Technical Program Manager (Consumer Experience)

Houston, TX, United States

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Job details

Education: Bachelor’s degree
Posting language: English
Posted: Nov 6, 2026

Original job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for owning strategic, technical, and cross-functional programs that support the Memorial Hermann Consumer Experience (CX) initiatives. This position is responsible for supporting consumer centric programs and projects dedicated to elevating the patient experience across all care settings. The Program Manager plans, directs, and coordinates systemic programs that support the Consumer Experience (CX) strategy and the delivery of our service commitment and standards across the health system.

This role typically reports to a Consumer Experience leader.Job Description

Role Preferences:

Experience managing projects/programs and has strong analytical experience.
Proficient in excel and data programming, e.g., R, Python, SQL.
Experience with data visualization platforms, e.g., Tableau, Sigma.
Experience with data management and troubleshooting.
Familiar with stats to put together regressions and correlations.
Skilled at putting together insightful and professional data-driven presentations in PPT.
Experience presenting to executives and articulately speaks.
Healthcare background preferred, but open to other industries.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree Healthcare Administration, Business Administration, Marketing, Health or Computer Science or related field required; Master’s preferred Licenses/Certifications: None

Experience / Knowledge / Skills:

Five (5) years progressive experience in program management, leading special programs and/or projects.
Demonstrated experience in healthcare operations and process improvement methodologies preferred.
Strong program and project management skills, including planning and execution.
Excellent written and verbal communication and interpersonal skills.
Strong analytical skills with proficiency in data tracking, reporting, and outcomes evaluations preferred.
Strong presentation skills, including tailoring materials and messages for an executive audience.
Strong organizational skills.
Strong critical thinking skills with the ability to apply data analytics to develop and implement focused initiatives and work plans.
Strong problem solving and decision-making skills.
Experience collaborating with a diverse group of stakeholders, including executives, physicians, and clinical staff.
Ability to observe and identify issues and create resolutions by developing solutions to address pain points that are high-pain/high-frequency.
Advanced proficiency in Microsoft office tools, experience using presentation and collaborations tools (e.g. Jira, SharePoint, Visio) to create reports, visuals, and professional level content.
Experience working with specific healthcare data, such as Epic and HL7 is a plus.

PRINCIPAL ACCOUNTABILITIES

Manages complex, system-wide Consumer Experience (CX) programs from inception to rollout including stakeholder alignment, communications, training, technical build, testing, implementation, and maintenance, under supervision of system CX leader.
Provides leadership, ownership, and assumes responsibility for success of assigned projects, events, and initiatives including planning, coordination, and site team engagement.
Builds strong working relationships and collaborates with cross functional teams including, but not limited to, campus/executive leadership, clinical operations, Enterprise Analytics, and Quality teams to align priorities and execute system strategy.
Provides direction to and collaborates with stakeholders and operators across the system to design and deliver tools and resources such as toolkits, insight reports, one-pagers, shareable stories, and talking points that reinforce our service commitment and standards for every patient, ensuring the delivery of the Memorial Hermann Experience.
Fosters a culture of continuous improvement by identifying process efficiencies, conducting tests of change, and driving the adoption of best practices to innovate and enhance the patient experience.
Monitors and manages risks associated with CX programs and takes measures to mitigate potential issues.
Develops and maintains program documentation and reports to track progress and outcomes. Evaluates and identifies ROI and anticipated value of programs and projects.
Facilitates improvement by building a robust framework and/or implementing a new strategy driven by data, benchmarks and best practices.
Supports and collaborates with the CX teams in key efforts for continuous improvement in consumer and patient experience initiatives.
Creates presentation and informational materials for use at various committees and meetings within the system.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
Other duties as assigned.

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More about this job

Skills

R
Python
SQL
Data visualization
Tableau
Data management
Troubleshooting
Presentation skills
Computer science
Program management
Process improvement
Project management
Communication skills
Interpersonal skills
Analytical skills
Reporting
Organizational skills
Problem solving
Decision making
Microsoft Office
Jira
Microsoft SharePoint
Microsoft Visio
EPIC
Leadership
Documentation
Time management

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