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(USA) Store Manager - Supercenter
Walmart
TAYLOR, MI
- $110,000 to $170,000 USD / year
…challengingmedia requests and championing companysponsored programs events and sustainability efforts to associates customers and the local communityin order to emphasize the facility as…
Added 2 mins ago
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(USA) Regional Manager, Facilities Services – Licensed
Walmart
AURORA, CO
- $121,000 to $242,000 USD / year
…effectiveness; and participating in and supporting community outreach…
Added 2 mins ago
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Senior Manager, Business Strategy - Canada Fire Suppression
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
This individual will build the existing Fire Suppression Program in Canada utilizing existing programs in both the US and CA to maximize value and the experience for Canadian Facilities.…
Added 2 mins ago
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Senior Manager, Business Strategy - International VMO
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
…effectiveness and participating in and supporting community outreach…
Added 2 mins ago
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ASSISTANT GENERAL MANAGER (Fashion, Import, Jewelry, Regional, Wm.com, Returns)
Walmart
GLENDALE, AZ
- $116,000 to $174,000 USD / year
As an Assistant General Manager at Walmart's E-commerce Fulfillment Center, you will play a critical leadership role in launching and operating a state-of-the-art facility that delivers for…
Added 10 mins ago
Relationship Banker
NBT Bank
Sidney, NY
…overrides as required at the discretion of the Branch and Market…
Added 11 mins ago
Wealth Relationship Manager Program SAFE Act - Hastings-On-Hudson
Citigroup
Hastings on Hudson, NY
Refer opportunities to segment partners where appropriate (including, but not limited to Lending Consultants and Financial Advisor, Small Business Partners, Relationship Manager, etc.)
Added 11 mins ago
Events Manager Development
Culinary Institute of America
WAPPINGERS FALLS, NY
…with high employer contributions, a generous paid time off program, and more!As the benefits package at the CIA results in a significant value above the base hiring salary for this…
Added 11 mins ago
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Clinical Sitter
UHS
Johnson City, NY
- $16 to $20.16 USD / hour
…float across multiple UHS facilities. Your recruiter and hiring manager will clarify expectations during the interview…
Added 12 mins ago
MI
Part Time Nabisco Merchandiser
Mondelez International
Saratoga Springs, NY · Queensbury, NY
- $13 to $16 USD / hour
- Part-time
Implement promotional displays: and ensure compliance with your Retail Territory Manager’s (RTM’s) negotiated plans
Added 12 mins ago
Territory Sales Representative
Acosta Group
White Plains, NY
…options to both FT and PT associates. An Employee Assistance Program includes free, confidential access to counseling, programs, tools and services to help our employees and eligible family…
Added 12 mins ago
Financial Aid Senior Advisor - Student Financial Services
CUNY
Queens, NY
tudent Financial Services is seeking a Financial Aid Senior Advisor. Reporting directly to the Financial Aid Manager, the successful candidate will also work with other departments e.g.…
Added 12 mins ago
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Community Manager
CBRE
New York City, NY · New York, NY
- $80,000 to $90,000 USD / year
As a Community Manager, you own the tenant programming experience for a commercial asset: designing and executing the event calendar, managing building communications, and building the…
Added 12 mins ago
TI
RV Sales Representative
Transwest Inc
Belton, MO
- $60,000 to $120,000 USD / year
Attend trade shows and other events as needed.
Added 12 mins ago
MI
Part Time Nabisco Merchandiser
Mondelez International
Albany, NY · Latham, NY · Schenectady, NY
- $21 to $23 USD / hour
- Part-time
Implement promotional displays: and ensure compliance with your Retail Territory Manager’s (RTM’s) negotiated plans
Added 12 mins ago
Manager, Field Sales
Wolters Kluwer
Albany, NY
…unprecedented access to world-class content; CCH® Account Research Manager® , which provides tax and accounting professionals with all essential guidance they need to stay in compliance…
Added 12 mins ago
Manager, Enterprise Communications & Channels
Amentum
Albany, NY
The Manager supports the execution of enterprise communication plans, content and governance strategies, employee engagement campaigns, leadership events, and organizational change…
Added 13 mins ago
Health Services Manager
Action for a Better Community, Inc.
Rochester, NY
Under the direction of the Vice President for Early Childhood Services, the Health Services Manager is responsible for managing comprehensive health and nutrition services that promote the…
Added 13 mins ago
Recruiter
Rochester Regional Health
Rochester, NY
…client groups under the direction of the Talent Acquisition Manager. This role partners closely with hiring leaders to identify staffing needs, develop recruitment strategies, and attract,…
Added 13 mins ago
Director, Partner Development Manager
Snowflake Inc.
NEW YORK, NY
…operations, and transform their products.The Sr. Partner Development Manager role involves driving and nurturing relationships with our GSI partners. Your primary objective is to strengthen…
Added 13 mins ago
Program Manager, Trade Planning, Worldwide Grocery Category Management (WWGCM)
Amazon
New York, NY
…Center-Store Frozen, and Emerging Brands for our multi-banner events and promotional strategies, ensuring a cohesive customer journey. The PM establishes performance standards by defining…
Added 13 mins ago
Ads Account Manager II, Enterprise Supply Partnerships
Amazon
New York, NY
Launch new formats (e.g., Audio, Digital Out-of-Home, mobile app, live events), bring marketplace feedback back to the team, and work cross-functionally to shape program direction.
Added 13 mins ago
UR
Bilingual Intake Specialist -
Urban Resource
New York, NY
- $43,000 to $46,000 USD / year
Participate in community outreach events, networking opportunities, and partnership meetings to increase program awareness and client engagement.
Added 13 mins ago
Scaled Account Manager, Beneficial Deployments
Anthropic PBC
NEW YORK, NY
…small teams and little technical capacity. As a Scaled Account Manager in Beneficial Deployments, you will be the person a named book of these organizations can rely on. You will own each…
Added 13 mins ago
Sr. Catering Manager
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The Sr. Catering Manager will lead the day-to-day sales and operational execution of a sophisticated corporate dining and catering program supporting a premier client across three corporate…

Memorial Hermann Health System

Technical Program Manager (Consumer Experience)

Houston, TX, United States

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Job details

Education: Bachelor’s degree
Posting language: English
Posted: Nov 6, 2026

Original job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for owning strategic, technical, and cross-functional programs that support the Memorial Hermann Consumer Experience (CX) initiatives. This position is responsible for supporting consumer centric programs and projects dedicated to elevating the patient experience across all care settings. The Program Manager plans, directs, and coordinates systemic programs that support the Consumer Experience (CX) strategy and the delivery of our service commitment and standards across the health system.

This role typically reports to a Consumer Experience leader.Job Description

Role Preferences:

Experience managing projects/programs and has strong analytical experience.
Proficient in excel and data programming, e.g., R, Python, SQL.
Experience with data visualization platforms, e.g., Tableau, Sigma.
Experience with data management and troubleshooting.
Familiar with stats to put together regressions and correlations.
Skilled at putting together insightful and professional data-driven presentations in PPT.
Experience presenting to executives and articulately speaks.
Healthcare background preferred, but open to other industries.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree Healthcare Administration, Business Administration, Marketing, Health or Computer Science or related field required; Master’s preferred Licenses/Certifications: None

Experience / Knowledge / Skills:

Five (5) years progressive experience in program management, leading special programs and/or projects.
Demonstrated experience in healthcare operations and process improvement methodologies preferred.
Strong program and project management skills, including planning and execution.
Excellent written and verbal communication and interpersonal skills.
Strong analytical skills with proficiency in data tracking, reporting, and outcomes evaluations preferred.
Strong presentation skills, including tailoring materials and messages for an executive audience.
Strong organizational skills.
Strong critical thinking skills with the ability to apply data analytics to develop and implement focused initiatives and work plans.
Strong problem solving and decision-making skills.
Experience collaborating with a diverse group of stakeholders, including executives, physicians, and clinical staff.
Ability to observe and identify issues and create resolutions by developing solutions to address pain points that are high-pain/high-frequency.
Advanced proficiency in Microsoft office tools, experience using presentation and collaborations tools (e.g. Jira, SharePoint, Visio) to create reports, visuals, and professional level content.
Experience working with specific healthcare data, such as Epic and HL7 is a plus.

PRINCIPAL ACCOUNTABILITIES

Manages complex, system-wide Consumer Experience (CX) programs from inception to rollout including stakeholder alignment, communications, training, technical build, testing, implementation, and maintenance, under supervision of system CX leader.
Provides leadership, ownership, and assumes responsibility for success of assigned projects, events, and initiatives including planning, coordination, and site team engagement.
Builds strong working relationships and collaborates with cross functional teams including, but not limited to, campus/executive leadership, clinical operations, Enterprise Analytics, and Quality teams to align priorities and execute system strategy.
Provides direction to and collaborates with stakeholders and operators across the system to design and deliver tools and resources such as toolkits, insight reports, one-pagers, shareable stories, and talking points that reinforce our service commitment and standards for every patient, ensuring the delivery of the Memorial Hermann Experience.
Fosters a culture of continuous improvement by identifying process efficiencies, conducting tests of change, and driving the adoption of best practices to innovate and enhance the patient experience.
Monitors and manages risks associated with CX programs and takes measures to mitigate potential issues.
Develops and maintains program documentation and reports to track progress and outcomes. Evaluates and identifies ROI and anticipated value of programs and projects.
Facilitates improvement by building a robust framework and/or implementing a new strategy driven by data, benchmarks and best practices.
Supports and collaborates with the CX teams in key efforts for continuous improvement in consumer and patient experience initiatives.
Creates presentation and informational materials for use at various committees and meetings within the system.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
Other duties as assigned.

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More about this job

Skills

R
Python
SQL
Data visualization
Tableau
Data management
Troubleshooting
Presentation skills
Computer science
Program management
Process improvement
Project management
Communication skills
Interpersonal skills
Analytical skills
Reporting
Organizational skills
Problem solving
Decision making
Microsoft Office
Jira
Microsoft SharePoint
Microsoft Visio
EPIC
Leadership
Documentation
Time management

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