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Added 2 mins ago
Information Systems Security Manager (ISSM)
GD Information Technology, Inc.
United States
Support, monitor, test, and troubleshoot hardware and software cyber problems pertaining to the enclave.
Added 4 mins ago
Senior Cybersecurity Architect (Cloud)
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Jefferson City, MO
Perform hands-on configuration, testing, troubleshooting, and tuning for complex cloud security implementations and platform integrations.
Added 4 mins ago
SAP Tech Director Generalist ( S/4 Migration, Appdev,integration, brown/blue, RISE+ AI)
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Overseeing installation, configuration, administration, and support of SAP software and connected technology platforms
Added 7 mins ago
Sr. Software Engineering Manager
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Stepping into day-to-day delivery leadership, the Software Delivery Manager role, without displacing the team’s product owner
Added 12 mins ago
Software Developer
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…difference in the lives of today’s military! CACI is looking for a Software Engineer who has strong interpersonal and communication skills as well as a record of accomplishment in…
Added 12 mins ago
Manager of IT Operations
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Added 13 mins ago
Senior Associate, Help Desk/On-Site Support
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MN
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Added 13 mins ago
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As the Engineering Manager for Analytics, Product Lifecycle Management (PLM), and Tools, you will lead a specialized team that delivers data, digital, and process solutions for the global…
Added 14 mins ago
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Added 18 mins ago
DO
Lead GIS Enterprise Administrator
Department of Transportation
CA
- $8,625 to $11,557 USD / month
…administration, expert in ESRI products set up, installation, configuration and maintenance. The incumbent shall display expertise, leadership and comprehensive knowledge of GIS…
Added 18 mins ago
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Systems Engineer MAGTF C2 (8700)
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Stafford, VA
- $140,081 to $157,401 USD / year
DESCRIPTION: Patricio Enterprises is seeking Systems Engineers to support to the Marine Corps Program Manager Marine Air Ground Task Force Command and Control (PM MAGTF C2). Principal…
Added 18 mins ago
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Configuration Manager MAGTF C2 (8701)
Patricio Enterprises
Albany, GA
- $141,194 USD / year
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Added 19 mins ago
ERP Federal Financial Management Order to Cash Analyst (Sr.) - U.S. Citizenship Required
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…configuring an SAP S/4HANA financial system, and support full software lifecycle implementations across several federal government business process…
Added 19 mins ago
SAP S/4HANA Test Engineer - U.S. Citizenship Required
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Fairfax, VA · Lebanon, VA
…testing solutions for SAP S/4HANA, and participate in the full software development lifecycle of an SAP greenfield implementation. The primary focus will be testing and validating the…
Added 19 mins ago
Systems Administrator
CGI Technologies and Solutions, Inc.
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. Install, configure, and maintain server hardware and software.
Added 19 mins ago
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…our client, troubleshoot challenging solutions that include software issues, data issues, maintenance, and system…
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Daily interaction with the client and project manager.
Added 19 mins ago
IT Support Manager - Lead
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Recommend strategies and hardware or software enhancements to increase team productivity and improve service quality; develop and implement process improvements that reduce manual effort…
Added 20 mins ago
Release Manager, SME TS Clearance REQUIRED
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Arlington, VA
The Release Manager oversees the entire software release lifecycle. They bridge the gap between development, QA, and IT operations, ensuring smooth, safe deployment of features from…
Added 23 mins ago
Senior Staff Security Engineer (Copy)
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Remote, United States
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Added 23 mins ago
TO Technical Services Technician I
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…1 service desk and field support to include: installation, configuration and support for all hardware and applications utilized by the Saginaw Chippewa Indian Tribal Government Operations…
Added 23 mins ago
Systems Network Administrator Lead
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Perform system-level product configuration, validating integration of hardware, software, operating systems, and other platform specifications while keeping interoperability with legacy…
Added 25 mins ago
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Support, maintain, and operate all hardware and software in the PCR-360 TMS.
Added 26 mins ago
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Added 27 mins ago
Associate, GMS Tax Technology Business Analyst
KPMG LLP
Atlanta, GA · Charlotte, NC · Chicago, IL · Dallas, TX · Denver, CO · Houston, TX · Montvale, NJ · Morristown, NJ · New York, NY · Philadelphia, PA · Santa Clara, CA · Seattle, WA
…interpret customer business needs, as well as translate them into software and operational…

MedWatch

IT Operations Manager

Remote, United States

$105,000 to $110,000 USD / year

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Job details

Pay: $105,000 to $110,000 USD / year
Apply by: Feb 1, 2027
Education: Bachelor’s degree
Posting language: English
Posted: Nov 3, 2026

Original job description

Scope: The IT Operations Manager is responsible for the day-to-day leadership, management, and execution of IT operations, including end user support, application support, EDI operations, business systems administration, and technology service delivery. The role directly supervises operational IT staff, serves as the primary escalation point for operational technology issues, and ensures the effective delivery of technology services across the organization. Reporting directly to the Vice President of Technology, the IT Operations Manager implements departmental priorities and operational initiatives while collaborating with Development, Cybersecurity, Data Analytics, Infrastructure, and business stakeholders to ensure technology services align with organizational needs. The role is responsible for fostering a high-performing team environment, promoting cross-functional collaboration, and maintaining operational excellence across supported systems and services.

Education:

Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Administration, Technology Management, or a related field required; equivalent combination of education and relevant experience may be considered.
Additional education or training in IT service management, systems administration, cybersecurity, cloud technologies, project management, leadership, or healthcare technology operations is desirable.

Licensure/Certification Requirements:

ITIL, Microsoft, CompTIA Security+, Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or other relevant technology operations, service management, or leadership certifications preferred.
Microsoft 365, Azure, cybersecurity, cloud administration, and business systems administration certifications are desirable.

Experience:

Minimum of five (5) years of progressively responsible experience in IT operations, service delivery, technical support, application support, systems administration, or related technology functions.
Minimum of two (2) years of supervisory, team leadership, or people management experience required.
Demonstrated experience leading, mentoring, developing, or coordinating technical staff and operational technology activities.
Experience supporting healthcare information systems, proprietary software solutions, client-server environments, remote workforces, and regulated operational environments is desirable.
Experience coordinating activities across business users, software development, cybersecurity, analytics, vendors, and client-facing teams is preferred.
Experience overseeing client implementations, EDI operations, business system administration, operational support services, and service delivery functions is highly desirable.
Experience administering Microsoft 365 and supporting cloud-based technology platforms, identity management, software licensing, and SaaS applications is preferred.
Experience supporting Azure environments and coordinating with infrastructure teams, managed service providers, and technology vendors is preferred.

Requirements/Skills:

Strong understanding of IT operations, service delivery, application support, endpoint management, business systems administration, and operational security practices.
Demonstrated ability to lead operational teams, establish priorities, manage competing demands, and ensure successful execution of departmental objectives.
Strong understanding of customer service principles, incident management processes, escalation management, service performance measurement, and continuous improvement practices.
Ability to evaluate technical and operational issues, determine appropriate resolution paths, and coordinate resources across multiple technical disciplines.
Strong knowledge of Microsoft 365 administration, SaaS application management, software licensing, identity and access management, and cloud-based technologies.
Working knowledge of Azure administration, infrastructure operations, reporting solutions, SQL databases, Crystal Reports, and business application environments.
Ability to translate business needs into operational requirements and coordinate activities between business stakeholders and technical teams.
Strong written, verbal, organizational, time management, problem-solving, and decision-making skills.
Demonstrated ability to mentor, coach, develop, and manage technical staff while fostering accountability, collaboration, knowledge sharing, and continuous improvement.
Ability to build productive working relationships across Development, Cybersecurity, Data Analytics, Infrastructure, IT Operations, vendors, clients, and executive leadership.
Ability to communicate effectively with technical and non-technical audiences at all levels of the organization.
Ability to handle complex situations tactfully, professionally, and diplomatically.
Strong computer skills with proficiency in Microsoft Office Suite products.

Duties and Responsibilities:

IT Operations and Service Delivery

Leads day-to-day IT operations, including help desk support, application support, service delivery, incident management, and operational technology administration.
Ensures support requests, incidents, and operational issues are managed, prioritized, communicated, and resolved in accordance with established service expectations.
Serves as the primary escalation point for operational technology issues affecting users, applications, systems, or business processes.
Establishes and maintains operational procedures, support standards, documentation, and service delivery metrics.
Monitors operational performance and identifies opportunities to improve efficiency, service quality, and user experience.
Ensures operational activities support departmental priorities established by the Vice President of Technology.

Staff Leadership and Development

Directly supervises Help Desk, EDI, and other IT operational support personnel as assigned.
Provides leadership, mentoring, coaching, and performance management to support employee growth and development.
Establishes performance expectations and promotes accountability, customer service excellence, and continuous improvement.
Supports recruitment, onboarding, training, succession planning, and professional development activities.
Ensures appropriate staffing coverage, workload distribution, and resource allocation to meet operational needs.

Business Systems Administration

Oversee administration and support of assigned business technology platforms, including Microsoft 365, Adobe, RingCentral, AskNicely, NICE inContact, and other enterprise applications.
Maintains responsibility for licensing, user provisioning, access management, and configuration governance for assigned platforms.
Serves as the escalation point for complex business systems issues and coordinates resolution with internal staff, vendors, and service providers.
Evaluates business system performance and recommends improvements to increase reliability, efficiency, and user adoption.
Coordinates software licensing renewals, vendor relationships, and operational support requirements for assigned platforms.

EDI Operations and Client Implementation Support

Oversee day-to-day EDI operations, client onboarding activities, implementation coordination, testing efforts, and production readiness.
Directly supervises EDI support resources and serves as the escalation point for implementation and transaction-processing issues.
Ensure EDI implementations, file modifications, and operational changes are completed accurately and within established timelines.
Coordinates activities between clients, IT operations teams, vendors, development resources, and business stakeholders to support successful implementation outcomes.
Monitors implementation progress, operational readiness, issue resolution, and post-implementation support activities.

Application Support, Reporting, and Operational Escalations

Serves as the primary escalation point for application support, reporting, workflow, and operational technology issues.
Oversees support processes for proprietary software applications and business systems to ensure effective issue resolution and user support.
Provides guidance and oversight for reporting requests, data validation efforts, and reporting-related troubleshooting activities.
Serves as an escalation resource for SQL-based reporting solutions, Crystal Reports development, and reporting data requirements when necessary.
Ensures appropriate triage and escalation of issues to Development, Cybersecurity, Infrastructure, Data Analytics, vendors, or other resources as required.
Identifies recurring issues, process gaps, and operational risks and develops recommendations for improvement.

Infrastructure and Cloud Operations Coordination

Participates in administration and support of the organization's Azure environment in collaboration with the Vice President of Technology, Network Administrator, and managed service providers.
Supports management of cloud services, identity systems, access controls, monitoring, and operational maintenance activities.
Acts as a consulted stakeholder for infrastructure planning, operational changes, technology projects, and service improvements.
Coordinates operational support activities involving infrastructure resources and external technology partners.
Supports business continuity, disaster recovery, and incident response activities as assigned.

Cross-Functional Technology Collaboration

Partners with the Vice President of Technology to promote effective collaboration between IT Operations, Development, Cybersecurity, Data Analytics, and Infrastructure teams.
Coordinates operational readiness, communication, support planning, and adoption activities for technology initiatives.
Helps align operational priorities and resource needs with departmental and organizational objectives.
Communicates operational risks, challenges, recommendations, and improvement opportunities to technology leadership.
Supports execution of departmental goals and strategic initiatives established by the Vice President of Technology.

Financial and Administrative Responsibilities

Assists with planning, monitoring, and management of operational technology expenditures.
Reviews and approves vendor invoices, purchases, and technology-related expenses as assigned.
Participates in vendor management activities and supports contract administration efforts.
Performs other duties as assigned by the Vice President of Technology or Chief Operations and Technology Officer.
Adheres to all company policies and procedures.

The pay range for this position is $105,000 - $110,000 annually. Work Environment / Physical Demands: This position is in a typical office / home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.

We are an Equal Opportunity Employer including disability/veterans.

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