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Associate, RPA Developer
Sumitomo Mitsui Banking Corporation
Charlotte, NC
…institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas…
Added just now
Legal Entity Controllers Associate
Sumitomo Mitsui Banking Corporation
Charlotte, NC
…institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas…
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Operations Lead (Full-Time) - Sportsmen's Lodge
ALO
Studio City, CA
- $25 to $27 USD / hour
- Full-time
Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
Added 2 mins ago
Instrument Design Specialist, Senior
Audubon Companies
Houston, TX
Track and maintain a continued awareness of overall schedule and budget for assigned projects.
Added 4 mins ago
Senior Associate, Help Desk/On-Site Support
Nordson Corporation
MN
Support and maintain site asset management and processes including PC Refresh, projects, break/fix, etc.
Added 6 mins ago
Southwest Field Service Engineer (Water Technologies)
Veolia Environnement SA
Remote, United States
…completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We are looking…
Added 8 mins ago
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Sr Technician
Pavion
Reno, NV
- $30 to $45 USD / hour
Ability to lead a crew and organize workload to see projects to completion on time and within budget
Added 9 mins ago
EY-Parthenon - Strategy and Execution - Tech PE Value Creation - Senior Associate / Consultant
EY
Los Angeles, CA · Chicago, IL · San Francisco, CA · New York, NY
As a Senior Associate-Consultant in EY-Parthenon’s Strategy and Execution Tech Private Equity Value Creation practice, you will be a vital member of the team executing operational focused…
Added 10 mins ago
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Business Development Associate (Remote)
North American Partners In Anesthesia
Melville, NY
- $27 to $36 USD / hour
The Business Development Associate position will focus on lead generation outreach. The Associate is responsible for identifying, sourcing, and qualifying new organic opportunities with…
Added 11 mins ago
S
Project Manager – Building Automation Systems
Siemens
Richmond, VA
- $83,966 to $143,942 USD / year
The Project Manager position requires the coordination and delivery of multiple, simultaneous projects considered small to medium in complexity with financial impact between $250K and $7M.…
Added 14 mins ago
TO Technical Services Technician I
Saginaw Chippewa Indian Tribe
Mt Pleasant, MI
Provide hardware and software support in the complex troubleshooting of all desktop operating systems, office suites, client/server applications, and the connectivity.
Added 15 mins ago
Business Management / Administration #015
Delan Associates, Inc
Jacksonville, FL
Delan Associates Is seeking candidates for Business Management / Administration for our client located in the Jacksonville, FL Area.
Added 15 mins ago
Business Management / Administration #015
Delan Associates, Inc
Pensacola, FL
Delan Associates Is seeking candidates for Business Management / Administration for our client located in the Pensacola, FL Area.
Added 16 mins ago
Lead, Operations Specialist
AdaptHealth, LLC
Montgomery, AL
Lead team meetings, conduct onboarding, and facilitate ongoing training and staff development for operations and client engagement teams.
Added 18 mins ago
Associate, GMS Tax Technology Business Analyst
KPMG LLP
Atlanta, GA · Charlotte, NC · Chicago, IL · Dallas, TX · Denver, CO · Houston, TX · Montvale, NJ · Morristown, NJ · New York, NY · Philadelphia, PA · Santa Clara, CA · Seattle, WA
…for new thinking, and a commitment to providing outstanding client service today, and tomorrow. You will be able to apply your knowledge to exciting challenges, learn how to use…
Added 18 mins ago
Administrative Coordinator
Archer Lewis
Portland, ME
…bookkeeping, tax, advisory, and growth planning. We adapt to client preferences for in-person or online interactions, ensuring they connect with professionals who understand their specific…
Added 19 mins ago
Consumer Insights & Research Analyst
Roark Capital
Atlanta, GA
…the industries we operate in, and we’re seeking an Analyst/Associate – Consumer Insights & Research to help execute research and deliver meaningful insights that guide business strategy. We…
Added 21 mins ago
RD
Document Production Associate - 2nd Shift
RR Donnelley
Wheeling, WV
- $15.91 to $21.63 USD / hour
The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.
Added 21 mins ago
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Senior Document Production Associate - 1st Shift
RR Donnelley
Remote, United States
- $17.74 to $24.47 USD / hour
The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients.
Added 21 mins ago
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Senior Associate, Communications and Programs
Center for Effective Philanthropy
SF or Cambridge, MA
- $97,000 to $106,700 USD / year
…build these exciting offerings, CEP seeks a skilled Senior Associate to join its San Francisco, CA or Cambridge, MA…
Added 23 mins ago
Associate Director, Digital Activation (Programmatic) - Beauty & Skincare
OMDUS OMD USA LLC
NY
The Associate Director is instrumental in developing strategies, planning, and ensuring proper implementation of digital marketing programs to meet and exceed client goals. A successful AD…
Added 23 mins ago
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Retail Scan Associate (DES MOINES IA 50317)
Circana
Des Moines, IA · Des Moines
- $15 to $16 USD / hour
…hours per week per store) are frequently assigned for special projects throughout the year, with higher demand from January through June. Full scheduling details will be reviewed during the…
Added 23 mins ago
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Retail Scan Associate (FARMINGTON NM 87401)
Circana
Farmington, NM · Farmington
- $15 to $16 USD / hour
…hours per week per store) are frequently assigned for special projects throughout the year, with higher demand from January through June. Full scheduling details will be reviewed during the…
Added 26 mins ago
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Director, Business Management
TIAA
Dallas, TX · Charlotte, NC
- $95,100 to $140,000 USD / year
…come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to…
Added 26 mins ago
Intern, Information Technology
Biogen
Cambridge, MA
As an IT intern, you will be considered for one of the following projects:

MedWatch

IT Operations Manager

Remote, United States

$105,000 to $110,000 USD / year

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Job details

Pay: $105,000 to $110,000 USD / year
Apply by: Feb 1, 2027
Education: Bachelor’s degree
Posting language: English
Posted: Nov 3, 2026

Original job description

Scope: The IT Operations Manager is responsible for the day-to-day leadership, management, and execution of IT operations, including end user support, application support, EDI operations, business systems administration, and technology service delivery. The role directly supervises operational IT staff, serves as the primary escalation point for operational technology issues, and ensures the effective delivery of technology services across the organization. Reporting directly to the Vice President of Technology, the IT Operations Manager implements departmental priorities and operational initiatives while collaborating with Development, Cybersecurity, Data Analytics, Infrastructure, and business stakeholders to ensure technology services align with organizational needs. The role is responsible for fostering a high-performing team environment, promoting cross-functional collaboration, and maintaining operational excellence across supported systems and services.

Education:

Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Administration, Technology Management, or a related field required; equivalent combination of education and relevant experience may be considered.
Additional education or training in IT service management, systems administration, cybersecurity, cloud technologies, project management, leadership, or healthcare technology operations is desirable.

Licensure/Certification Requirements:

ITIL, Microsoft, CompTIA Security+, Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or other relevant technology operations, service management, or leadership certifications preferred.
Microsoft 365, Azure, cybersecurity, cloud administration, and business systems administration certifications are desirable.

Experience:

Minimum of five (5) years of progressively responsible experience in IT operations, service delivery, technical support, application support, systems administration, or related technology functions.
Minimum of two (2) years of supervisory, team leadership, or people management experience required.
Demonstrated experience leading, mentoring, developing, or coordinating technical staff and operational technology activities.
Experience supporting healthcare information systems, proprietary software solutions, client-server environments, remote workforces, and regulated operational environments is desirable.
Experience coordinating activities across business users, software development, cybersecurity, analytics, vendors, and client-facing teams is preferred.
Experience overseeing client implementations, EDI operations, business system administration, operational support services, and service delivery functions is highly desirable.
Experience administering Microsoft 365 and supporting cloud-based technology platforms, identity management, software licensing, and SaaS applications is preferred.
Experience supporting Azure environments and coordinating with infrastructure teams, managed service providers, and technology vendors is preferred.

Requirements/Skills:

Strong understanding of IT operations, service delivery, application support, endpoint management, business systems administration, and operational security practices.
Demonstrated ability to lead operational teams, establish priorities, manage competing demands, and ensure successful execution of departmental objectives.
Strong understanding of customer service principles, incident management processes, escalation management, service performance measurement, and continuous improvement practices.
Ability to evaluate technical and operational issues, determine appropriate resolution paths, and coordinate resources across multiple technical disciplines.
Strong knowledge of Microsoft 365 administration, SaaS application management, software licensing, identity and access management, and cloud-based technologies.
Working knowledge of Azure administration, infrastructure operations, reporting solutions, SQL databases, Crystal Reports, and business application environments.
Ability to translate business needs into operational requirements and coordinate activities between business stakeholders and technical teams.
Strong written, verbal, organizational, time management, problem-solving, and decision-making skills.
Demonstrated ability to mentor, coach, develop, and manage technical staff while fostering accountability, collaboration, knowledge sharing, and continuous improvement.
Ability to build productive working relationships across Development, Cybersecurity, Data Analytics, Infrastructure, IT Operations, vendors, clients, and executive leadership.
Ability to communicate effectively with technical and non-technical audiences at all levels of the organization.
Ability to handle complex situations tactfully, professionally, and diplomatically.
Strong computer skills with proficiency in Microsoft Office Suite products.

Duties and Responsibilities:

IT Operations and Service Delivery

Leads day-to-day IT operations, including help desk support, application support, service delivery, incident management, and operational technology administration.
Ensures support requests, incidents, and operational issues are managed, prioritized, communicated, and resolved in accordance with established service expectations.
Serves as the primary escalation point for operational technology issues affecting users, applications, systems, or business processes.
Establishes and maintains operational procedures, support standards, documentation, and service delivery metrics.
Monitors operational performance and identifies opportunities to improve efficiency, service quality, and user experience.
Ensures operational activities support departmental priorities established by the Vice President of Technology.

Staff Leadership and Development

Directly supervises Help Desk, EDI, and other IT operational support personnel as assigned.
Provides leadership, mentoring, coaching, and performance management to support employee growth and development.
Establishes performance expectations and promotes accountability, customer service excellence, and continuous improvement.
Supports recruitment, onboarding, training, succession planning, and professional development activities.
Ensures appropriate staffing coverage, workload distribution, and resource allocation to meet operational needs.

Business Systems Administration

Oversee administration and support of assigned business technology platforms, including Microsoft 365, Adobe, RingCentral, AskNicely, NICE inContact, and other enterprise applications.
Maintains responsibility for licensing, user provisioning, access management, and configuration governance for assigned platforms.
Serves as the escalation point for complex business systems issues and coordinates resolution with internal staff, vendors, and service providers.
Evaluates business system performance and recommends improvements to increase reliability, efficiency, and user adoption.
Coordinates software licensing renewals, vendor relationships, and operational support requirements for assigned platforms.

EDI Operations and Client Implementation Support

Oversee day-to-day EDI operations, client onboarding activities, implementation coordination, testing efforts, and production readiness.
Directly supervises EDI support resources and serves as the escalation point for implementation and transaction-processing issues.
Ensure EDI implementations, file modifications, and operational changes are completed accurately and within established timelines.
Coordinates activities between clients, IT operations teams, vendors, development resources, and business stakeholders to support successful implementation outcomes.
Monitors implementation progress, operational readiness, issue resolution, and post-implementation support activities.

Application Support, Reporting, and Operational Escalations

Serves as the primary escalation point for application support, reporting, workflow, and operational technology issues.
Oversees support processes for proprietary software applications and business systems to ensure effective issue resolution and user support.
Provides guidance and oversight for reporting requests, data validation efforts, and reporting-related troubleshooting activities.
Serves as an escalation resource for SQL-based reporting solutions, Crystal Reports development, and reporting data requirements when necessary.
Ensures appropriate triage and escalation of issues to Development, Cybersecurity, Infrastructure, Data Analytics, vendors, or other resources as required.
Identifies recurring issues, process gaps, and operational risks and develops recommendations for improvement.

Infrastructure and Cloud Operations Coordination

Participates in administration and support of the organization's Azure environment in collaboration with the Vice President of Technology, Network Administrator, and managed service providers.
Supports management of cloud services, identity systems, access controls, monitoring, and operational maintenance activities.
Acts as a consulted stakeholder for infrastructure planning, operational changes, technology projects, and service improvements.
Coordinates operational support activities involving infrastructure resources and external technology partners.
Supports business continuity, disaster recovery, and incident response activities as assigned.

Cross-Functional Technology Collaboration

Partners with the Vice President of Technology to promote effective collaboration between IT Operations, Development, Cybersecurity, Data Analytics, and Infrastructure teams.
Coordinates operational readiness, communication, support planning, and adoption activities for technology initiatives.
Helps align operational priorities and resource needs with departmental and organizational objectives.
Communicates operational risks, challenges, recommendations, and improvement opportunities to technology leadership.
Supports execution of departmental goals and strategic initiatives established by the Vice President of Technology.

Financial and Administrative Responsibilities

Assists with planning, monitoring, and management of operational technology expenditures.
Reviews and approves vendor invoices, purchases, and technology-related expenses as assigned.
Participates in vendor management activities and supports contract administration efforts.
Performs other duties as assigned by the Vice President of Technology or Chief Operations and Technology Officer.
Adheres to all company policies and procedures.

The pay range for this position is $105,000 - $110,000 annually. Work Environment / Physical Demands: This position is in a typical office / home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.

We are an Equal Opportunity Employer including disability/veterans.

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