Patient Service Representative

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients. Job Summary Our client is seeking a dedicated Patient Service Representative to join their supportive, collaborative specialty clinic environment. This is a high-impact, entry-level healthcare role offering full hands-on training and mentorship alongside senior front desk staff. You will be responsible for greeting patients, managing clinic check-in and check-out workflows, handling scheduling and basic insurance verifications, and supporting a patient-centered care environment. This position offers a predictable, stable schedule with set daytime hours and no weekends, making it a great entry point into the healthcare field for enthusiastic candidates from diverse customer service backgrounds.

Key Responsibilities

• Welcome patients and visitors to the practice with exceptional hospitality.
• Check patients in and out using the practice Electronic Medical Record (EMR) system.
• Answer inbound phone calls, route inquiries, and respond to voicemail messages.
• Assist patients with scheduling follow-up and specialty clinic appointments.
• Collect patient co-pays, deductibles, and outstanding account balances at check-in/out.
• Verify patient insurance coverage and eligibility through payer web portals.
• Coordinate and track updated patient referrals.
• Maintain a clean, organized, and compliant front reception area.

Qualifications

• Strong foundational customer service background (open to retail, hospitality, or administrative experience).
• Basic computer literacy and general tech comfort (ability to navigate portals, EMRs, and administrative software).
• Solid communication and interpersonal skills.
• Experience or knowledge within the healthcare/medical field.
• Reliable and dependable.
• Preferred: Experience with referrals or insurances.
• Preferred: Experience with Electronic Medical Records (EMR) systems (e.g., Athena or Prognosis).
• Preferred: Experience handling high call volume.

Additional Requirements

• Schedule: Monday through Friday, 8:00 AM – 5:00 PM (with a 1-hour lunch break).
• No weekends; clinic is closed on major holidays (including Thanksgiving Thursday & Friday).

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language Medix is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or any other characteristic protected by law. *We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours. Any required state or Joint Commission training is compensated at the state or local minimum wage rate. *As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients