Patient Access Representative

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Patient Access Manager to oversee front desk operations in a doctor's office or hospital setting. This role involves checking in patients, collecting co-pays, verifying insurance, and scheduling appointments. The manager will also support the registration process and clear cases when not directly interacting with patients, requiring adaptability to support various departments.

Key Responsibilities

• Check in patients and manage patient flow at the front desk.
• Collect co-pays and process payments.
• Verify patient insurance information.
• Schedule and manage patient appointments.
• Work effectively with both commercial and government payers.
• Provide excellent customer service to patients and visitors.
• Support the patient registration process.
• Clear cases when not directly engaged in patient-facing duties.
• Exhibit flexibility to support various departmental needs.

Qualifications

• Previous experience working in a doctor's office or another patient access setting.
• Strong customer service experience.
• Technically savvy, with ideal experience working with Cerner or IDX systems.
• Previous experience working with insurance companies.

Additional Requirements

• Flexibility to work varying shifts, including 3:00 PM - 11:30 PM, 11:00 PM - 7:30 AM, or 8:00 AM - 4:30 PM, with a primary rotation of evenings and nights.
• Ability to cover other shifts as needed.
• Availability for rotating weekends and holidays.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Medix is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.