Intake Specialist

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking an Intake Specialist to manage the entire client intake process for various programs, ensuring compliance with Clinic/State and County requirements and meeting program goals. This role involves screening calls, scheduling appointments, following up on no-shows, and overseeing timely documentation and billing for services.

Responsibilities / Job Duties

• Provide and oversee the entire intake process for all programs, ensure intakes meet Clinic/State and County requirements, and meet goals for new incoming clients set by Program Director.
• Screen calls for and schedule intake appointments.
• Call to follow up on appointments and replace no shows with walk-ins and new appointments.
• Ensure incoming clients/intakes and no shows are reported to Program Director.
• Work with QA staff to ensure all aspects of intake and initial treatment plans and Case Managements are on time and billed for.
• Work with Admin Assistant to ensure all provided services are billed for and follow-up with SAPC to ensure all aspects of Intake are completed and requirements are met.
• Meet all timelines throughout the entire intake process.
• Assist with outreach to ensure outcomes are met monthly.
• Interview client and family members to determine admission eligibility.
• Provide potential clients with Medical/MHLA benefits.
• Follow up with all referral sources that include CASC, DPSS, DCFS, probation, Children’s Court, Criminal court, eligibility workers, doctors, psychiatrists and others and collect necessary required paperwork when needed.
• Make recommendations to the treatment staff team for a client’s admission.
• Develop a thorough, written diagnostic assessment that includes client’s addiction history, family history, mental health history, history of violence, and medical health history.
• Ensure client meets outpatient level of care and refer out when Clinica does not provide level of care that client needs.
• Schedule ongoing sessions with client upon the first week of intake.
• Provide Orientation for all new clients, ensure client understands rules and requirements of SUD program.
• Assist QA staff with completed/uploaded charts and make recommendations on client needs.
• Develop and write up a comprehensive initial treatment plan.
• Complete and review intake packet to ensure all program, state and county requirements are met.
• Process and upload all information into SAGE as necessary.
• Work with SAPC staff to ensure all information is included and meets program/state and county requirements.
• Assist in planning and seeking referrals for client’s transfer or termination.
• Document and conduct all Case managements, Individuals/CI and all other billable services provided to ensure billing is maximized.
• Assist with group/group notes when asked by QA staff or Program Director.
• Maintain documentation on all applicants for outpatient treatment in accordance with Federal, State, County, and agency guidelines.
• Verify client eligibility and assist client when Medical or MHLA benefits as needed.
• When client has not returned to treatment responsible for no shows and final discharge as directed by QA Staff or Program Director.
• Ensures all forms are neat/signed/filled out and included in intake packet.
• Follow up and provide client charts with any needed documentation.
• Complete LACPRYS/CALOMS and ensure all client information is accurate and matches.
• Assists with discharges/justifications, no shows, treatment planning.
• Responsible for recruitment of new clients in both the youth and adult population.
• Ability to engage the community and have them refer Clinica Romero as their program of choice.
• Case Manage/Counsel/Group Facilitate both youths and adults that have substance abuse problems (Ages 12 and up). Include all necessary documentation and ensure services are accurately billed for.
• Responsible to assist Counseling Staff with case load and providing their clients with quality service when needed.
• Direct one on one sessions and administer crisis intervention / case management.
• Facilitate and prepare groups sessions on various topics relating to recovery, ensure group notes are completed and billed for.
• Complete all necessary documentation in a timely manner. This includes reports, progress notes, discharge summaries, treatment plans, aftercare plans and all other required documentation.
• Transport clients to and from program if needed.
• Assist Quality Assurance Staff as needed.
• And other assigned duties.

Minimum Education and Experience Qualification Requirements

Education

• Must be certified or registered with a DHCS approved certification.

Qualifications

• Registered or Certified Substance Abuse/ Addiction Counselor.
• Bilingual - Spanish/English.
• Experience working at a FQHC or CHC in SUD (preferred).

Additional Requirements

• Driving component to role - need valid DL, reliable vehicle, insurance.

Schedule / Shift

Schedule: Monday-Friday / 10am-7pm

• Looking for someone who does have flexibility to come in earlier on some days if needed - 8am-5pm (flexible).

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.