Clinic Assistant

Clinic Assistant – PACE CENTER

Location: Redondo Beach, CA

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Pay: 24HR

Position Overview

Medix is seeking a detail-oriented and compassionate Clinic Assistant to support daily clinic operations and coordinate home care services for program participants. This role combines front desk administration, appointment scheduling, authorization coordination, and patient support to help ensure participants receive the services and equipment they need.

The ideal candidate has strong front desk experience, a solid understanding of healthcare authorizations, and a passion for working with the elderly.

Key Responsibilities

Front Desk & Administrative Support

• Provide front desk coverage by answering phone calls promptly and professionally.

• Coordinate appointment scheduling, faxing, and incoming phone calls, directing inquiries to the appropriate team members.

• Assist with rooming participants and support the RN Clinic Supervisor, Clinic Coordinator, and other clinic staff as needed.

• Order and maintain clinic and home care supplies, ensuring appropriate inventory and stocking.

• Review pre-operative checklists for completeness.

• Document participant interactions, services ordered, and relevant information in the electronic medical record (EMR).

Home Care & Authorization Coordination

• Coordinate home care services to ensure participants receive quality care that meets their individual needs.

• Arrange approved home care hours, durable medical equipment (DME), and home care supplies in collaboration with participants, families, and service providers.

• Process and enter authorizations for approved home care services and DME into the EMR.

• Track home care services and supplies and prepare utilization reports as needed.

• Coordinate service delivery and follow up to help ensure approved services are implemented appropriately.

Participant Support & Care Coordination

• Work collaboratively with supportive housing staff to maintain effective communication and continuity of care.

• Partner with the Center Manager and Director of Quality and Compliance to document and help resolve participant grievances, appeals, rights violations, and service-related concerns.

• Participate in Interdisciplinary Team (IDT) meetings and participant council meetings as assigned.

• Support quality assurance activities related to home care services.

• Assist with additional clinic responsibilities as needed.

Required Qualifications

• High school diploma or equivalent.

• At least one year of experience working with elderly or frail populations.

• Strong front desk, customer service, and organizational skills.

• Knowledge of healthcare authorizations and experience coordinating services.

• Ability to manage phone calls, scheduling, documentation, and multiple priorities in a fast-paced environment.

• Excellent communication and interpersonal skills, with the ability to work effectively as part of an interdisciplinary healthcare team.

• Patience, empathy, and a compassionate approach to supporting older adults.

• Valid California driver's license.

• Current CPR/BLS and First Aid training, or ability to meet the employer's verification requirements.

• Ability to complete required TB screening and pre-employment health examination.

Preferred Qualifications

• Previous experience in a PACE program.

• Experience working in a clinic, physician's office, or other fast-paced healthcare setting.

• Familiarity with electronic medical records, DME authorizations, and home care coordination.

Schedule

• Monday–Friday

•

8:00 AM–5:00 PM

*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.