Solution Support Specialist

📍 Location: Remote 📅 Job Type: Full-Time, Salaried 🕒 Schedule: Monday – Friday, standard business hours with flexibility to accommodate client needs

About MediStreams

MediStreams is a healthcare revenue cycle management company that specializes in automating payment posting and reconciliation. Our proprietary technology and integration capabilities help healthcare providers streamline their financial operations, ensuring accuracy, efficiency, and compliance.

Position Summary

The Solution Support Specialist serves as the primary point of contact for Tier II client support, acting as a liaison between clients and internal teams to ensure timely and effective resolution of service requests. This role requires strong analytical skills, the ability to manage multiple priorities, and a comprehensive understanding of revenue cycle management processes and healthcare payment applications.

Key Responsibilities

You’ll:

• Log and acknowledge all incoming client requests for assistance, ensuring timely responses and thorough documentation.
• Triage support requests, identifying keywords and phrases to either resolve the issue or escalate to the appropriate team.
• Manage client requests for new configurations, products, or services, coordinating with relevant departments for resolution.
• Develop deep expertise in the MediStreams platform to effectively guide clients through troubleshooting processes via phone, email, or web meetings
• Assist Tier II clients by creating onboarding documents, referring to Implementation for additional products, or collaborating with Development for potential product enhancements.
• Lead meetings to transition Tier II clients to go-live, ensuring a smooth handoff to the ongoing support team.
• Provide detailed, concise instructions to clients, explaining resolution processes and available self-help resources.
• Collaborate with Product Development, Engineering, and other teams to address technical challenges and optimize client outcomes.
• Monitor support ticketing system to track, resolve, and close tickets in a timely manner.
• Maintain compliance with HIPAA and PHI security practices, utilizing secure messaging when appropriate.
• Continuously assess and refine support processes to improve client satisfaction and operational efficiency

Qualifications & Requirements

You’re a great fit if you have:

• A bachelor’s degree in healthcare administration, business management, or related field.
• 2+ years of experience in revenue cycle management, healthcare payment applications, or cash management.
• Proven client-facing experience with strong interpersonal and communication skills.
• Excellent analytical, problem-solving, and critical thinking abilities.
• Knowledge of healthcare regulations, compliance standards, and payment methodologies.
• Proficiency in web-based applications and office productivity tools.
• Ability to manage multiple client relationships and prioritize tasks effective

Why Join MediStreams?

This is a unique opportunity to work directly with clients, ensuring their successful adoption of MediStreams’ solutions while playing a key role in resolving complex technical challenges. In this role, you'll enjoy:

• Competitive salary & benefits package (health, dental, vision, 401(k) match, PTO, etc.).
• A collaborative work environment that values innovation and client satisfaction.
• Opportunities to influence product development and contribute to operational excellence.
• Exposure to cutting-edge solutions that are transforming the healthcare revenue cycle industry.

How to Apply

If you’re a proactive, client-focused professional who excels in solving complex problems and delivering exceptional service - apply today. We’d love to work with you!