Jobs in the United States

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Added 3 days ago
Unified Communications Engineer Senior
Geisinger System Services
Danville, PA
Added 3 days ago
BS
Senior IT Engineer (Contract to Hire)
Blue Star Partners LLC
Columbus, OH
- $63 to $73 USD / hour
This role will primarily focus on Java and .NET applications, Azure cloud technologies, and integrations with the NiCE CXone Contact Center as a Service (CCaaS) platform. The Senior IT…
Added 3 days ago
Senior Engineer, Unified Communications & Collaboration
ACE American Insurance Company
Jersey City, NJ · Philadelphia, PA
We are seeking a Senior Engineer to join our Global Unified Communications and Collaboration (UCC) chapter, where you will help shape the platforms and integrations that power how Chubb’s…
Added 3 days ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Added 3 days ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Added 3 days ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Added 3 days ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Added 3 days ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Added 3 days ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Added 5 days ago
Desktop Support Technician
VXI GLOBAL SOLUTIONS LLC
Dallas, TX
Position Level: Technical Support / Tier 1–2 Support
Added 9 days ago
T
Voice Engineer
TEKsystems
Baltimore, MD
- $60 to $68 USD / hour
Support SmartReach integrations with NICE CXone, CRM/customer servicing applications, APIs, identity/SSO, data platforms, and other enterprise systems.
Added 11 days ago
T
Telecommunications Engineer
TEKsystems
Lansing, MI
- $80,000 to $125,000 USD / year
We are seeking a Telecommunications Engineer to join a highly visible enterprise technology team supporting a large-scale customer service and contact center environment. This position is…
Added 12 days ago
Telecommunications Engineer
Apex Systems
Saint Paul, MN
Engineer, configure, implement, and support RingCentral and NICE CXone contact center and telecommunications solutions.
Added 12 days ago
Staff Software Engineer
The Hartford
Chicago, IL
Experience with Amazon Connect, Genesys Cloud, NICE CXone, Five9, Cisco Contact Center, or similar contact center technologies is a plus.
Added 13 days ago
K
NiCE IVR Telephony Engineer
Kforce
Remote, United States
- $70 to $90 USD / hour
We are seeking an experienced integration consultant to support the migration of a large contact center team from a legacy CTI connector to the modern NiCE CXone Salesforce Agent (CXone…
Added 13 days ago
AI Engineer - REMOTE USA
Acliviti Consulting Group, LLC
Chicago, IL
Integrate conversational AI platforms with enterprise contact center solutions such as NICE CXone, Genesys Cloud, and similar CCaaS platforms.
Added 13 days ago
Senior Project Manager - REMOTE USA
Acliviti Consulting Group, LLC
Chicago, IL
…organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that…
Added 18 days ago
Senior Contact Center Engineer
CDW Technologies, LLC
Remote, United States
We are seeking an experienced Senior Contact Center Engineer to join our Managed Services team, responsible for supporting, maintaining, troubleshooting, and optimizing cloud-based Contact…
Added 18 days ago
Senior CCaaS Engineer
IDR Inc
Malvern, PA
IDR is seeking a Senior CCaaS Engineer to join one of our top clients for a remote opportunity! This role focuses on architecting, optimizing, and supporting cloud-based contact center…
Added 18 days ago
Senior Engineer - Cloud Telephony
Rollins, Inc
Atlanta, GA
Engineer and support omnichannel customer engagement capabilities
Added 19 days ago
Telecom Engineer
MEDICAREMD.COM
AMERICAN FORK, UT
…development matters, and your winscelebrated. As a Telecom Engineer you help power the communication platforms that keep our business connected. You'll provide frontline support for NICE…
Added 20 days ago
Voice Engineer Intermediate
Consumer Cellular
Scottsdale, AZ
The Voice Engineer Intermediate - CXone position is an opportunity for an individual with prior, hands-on experience working with NICE CXone IVR. We are looking for an experienced CXone…
Added 20 days ago
T
Telecommunications Engineer
TEKsystems
Lansing, MI
- $80,000 to $125,000 USD / year
-Support VoIP and contact center platforms, including Genesys, NICE CXone, and related voice technologies.
Added 22 days ago
Telecom Engineer
MEDICAREMD.COM
AMERICAN FORK, UT
As a Telecom Engineer you help power the communication platforms that keep our business connected. You'll provide frontline support for NICE CXone, RingCentral, and next-generation cloud…
Added 22 days ago
Senior CCaaS Engineer
IDR Inc
Malvern, PA
IDR is seeking a Senior CCaaS Engineer to join one of our top clients for a remote opportunity! This role focuses on architecting, optimizing, and supporting cloud-based contact center…

MEDICAREMD.COM

Telecom Engineer

AMERICAN FORK, UT, United States

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Job details

Experience: 3+ years of experience in IT or telecom support roles
Posting language: English
Posted: Sep 22, 2026

Original job description

Shape what's next in dental technology.

Join Henry Schein One!

Join a globalleaderredefiningdental practice managementand do work thatactuallymatters.At Henry Schein One,we are a team ofcarecatalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everythingwedo.Yourideas fuel innovation that enhances patient care and drivesreal resultsfor practices.

Wedon'tjust talk aboutimpact;we build it!Backed by a trusted reputation, ourleaders foster an inclusive and supportive environment where we staysolely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We havehigh expectationsfor performance and delivering results; as part of awinningteam,you'llwork hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your winscelebrated.

As a Telecom Engineer you help power the communication platforms that keep our business connected. You'll provide frontline support for NICE CXone, RingCentral, and next-generation cloud voice solutions, resolving technical issues, maintaining telecom workflows, and assisting with call flow design and implementation. Working closely with senior engineers and business stakeholders, you'll contribute to system enhancements, operational excellence, and continuous improvement while developing expertise in modern cloud contact center and telecom technologies and making a direct impact on both employee and customer experiences through reliable, innovative communication solutions.

This position is remote within the United States with up to 10% travel as needed.

What You Will Do

Provide Tier 1 support for RingCentral and NICE CXone environments, resolving issues related to user access, call quality, device configuration, routing errors, IVR functionality, and other telecom-related incidents
Provision and manage user accounts, roles, and system configurations while monitoring platform health, system alerts, queue performance, and routing behavior
Perform initial incident triage and troubleshooting using telecom diagnostic tools and dashboards, documenting findings and escalating complex issues to Tier 2/3 engineering teams with complete case details
Assist with the development, modification, testing, validation, and documentation of call flows within NICE CXone Studio and RingCentral administration platforms
Maintain accurate change records, version control, support documentation, FAQs, troubleshooting guides, and knowledge base content to support ongoing operational excellence
Partner with senior telecom engineers during system implementations, major deployments, and high-volume support periods to ensure service stability and performance
Collaborate with business stakeholders to understand operational requirements, align telecom configurations with business needs, and communicate technical concepts effectively to non-technical users

What We Are Looking For

3+ years of experience in IT or telecom support roles
Hands-on experience with NICE CXone and RingCentral platforms
Familiarity with IVRs, call routing, user provisioning, and basic telecom workflows
Exposure to scripting or workflow tools (CXone Studio preferred
Ability to adapt quickly to changing priorities while maintaining high levels of service and support
Demonstrate ownership and accountability by driving issues through... For full info follow application link.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender iden tity, age, citizenship, marital or veteran status, or any other legally protected status.

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Skills

Process improvement
Communication skills
Troubleshooting
Documentation
Call routing
Workflow

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