Onboarding Consultant - Dental Software
- AMERICAN FORK, UT, United States
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Job details
- Posting language
- English
- Posted
Original job description
Shape what's next in dental technology Join Henry Schein One! Join a globalleaderredefiningdental practice managementand do work thatactuallymatters.At Henry Schein One,we are a team ofcarecatalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everythingwedo.Yourideas fuel innovation that enhances patient care and drivesreal resultsfor practices. Wedon'tjust talk aboutimpact;we build it!Backed by a trusted reputation, ourleaders foster an inclusive and supportive environment where we staysolely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We havehigh expectationsfor performance and delivering results; as part of awinningteam,you'llwork hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your winscelebrated. Onboarding Consultant is responsible forprovidingthe functionalsolutionexpertiseto the customer during the onboarding process. Create and deliver Operations and Adoption Analysis presentations as well as Organization Build Workshops. Conduct validation sessions for organization build, trial conversions,Smart Start, training plans,product analysis, and professional services statements of work (PST-SOW). This positionis responsible foroversight of end users, superuser, and other training delivered during the onboarding process.Managingthe coordination of thecontracttrainers, as well as ensuring the proper transfer of knowledge from Operations and Adoption Analysis and organization building workshops to the superuser and end user training.This position focuses oncustomers in all segments of thebusiness, including Private Practice and Strategic Accounts. This position is Remote within the United States with up to 25% travel with short notice. This position is not eligible for employment-based visa sponsorship. To be considered, candidates must be authorized to work in the United States for Henry Schein One without the need for current or future employer sponsorship. What you will do * Coordinate theexecution of thedefinedcustomer training planswith the trainers * Schedule, create work assignments, andinform contracttrainers that provide superuser, enduser, and other training needs thatare delivered during the onboarding process * Conduct knowledge transfer discussions with trainers to providecustomer expectations, specific workflow needsandchange managementstrategies * Complete Operations and Adoption Analysis and/oroversee atrainer that completes theonsiteOperations and Adoption Analysis * Work with the customer to complete the Organization Build Workshops or SmartStartsand validation. * Schedule and conduct planning, building, and validation workshops with the customer * Assistthe customer during workshops in theconstructionof their database to meet the goals and needs of their organization * Manage project tasks, add training, and post Go Live tasks * Assistand collaborate with the projectmanager * Post Go Live, continue tooversee and managethe remainingtasks and training that cannot be completed prior to the live conversion * Recognize and provide input into process improvement * Manage multiple/simultaneous Onboarding projects and resolve customer escalations * Work on problems of limited to moderate scope and impact where analysis of situations or data requires a review of a variety of factors *... For full info follow application link. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orie ntation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.