Jobs in the United States

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Child Welfare Services Case Manager Supervisor (Chatham County)
Family and Children Services, Division of
United States
Child Welfare Services Case Manager Supervisor (Chatham County)Agency:
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- $27 to $29 USD / hour
· Must have a valid driver’s license from the state in which you reside
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Infrastructure Automation Engineer
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Added 1 min ago
Business Systems Analyst
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CURRENT PBV EMPLOYEE, please login to Workday to complete the job application. Please do not apply here, apply internally through Workday.
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Team Kentucky Internship Program - General Government Cabinet - Housing and Communities Branch
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Manager, Professional Services
Apply now!
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Wildlife Diversity Program Manager
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Added 3 mins ago
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Must have great attention to detail · Must have a professional demeanor
Added 5 mins ago
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Account Manager
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Medica

Manager, Client Experience

Minnetonka, MN, United States

Apply on recruiting2.ultipro.com About employer

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Job details

Experience: 5+ years of healthcare experience
Posting language: English
Posted: Nov 13, 2026

Original job description

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

The Manager, Client Experience has overall responsibility for Commercial account management service delivery and operational support. This position is critical in the leadership and management of the Account Managers and Account Executives, providing the business and service processes for clients and brokers. This role focuses on retention and membership growth through supporting new business sales and renewal of existing business. Performs other duties as assigned.

Key Accountabilities

People Management and Team Development
Provides day-to-day management of Account Managers and Account Executives including performance management, individual development, career growth, and succession management. Includes daily leadership of staff, goal setting, coaching and development, and annual performance reviews
Provides routine assessments and coaching related to performance and regular feedback around team effectiveness, retention of business and service expectations. Facilitates annual employer satisfaction survey and ensures results are consistently favorable; applies market feedback to customized individual and team training needs
Accountable for building the team through employee selection, performance management and training. Directs the successful deployment of organizational plans with clients and brokers
Coordinates all aspects of training including partnering with operations, product, and shared services teams to ensure the staff is up to date on Medica products, processes and tools
Process Improvement and Organizational Support
Leads and participates in cross functional work groups to implement organizational initiatives impacting commercial business
Identifies and provides prioritization of both Client Support and Medica wide process improvement activities including implementation of compliance initiatives and directives
Leads in resolution of escalated client issues
Partners with Sales and Operations to address exceptions and customized requests to determine viability, effort, risks, costs and impact. Coordinates with product administration, sales operations, and account teams to achieve retention objectives
Provides market (employer and broker) input to product management for new product development, including benefit enhancements, service area expansion, network development, and communication materials
Significant Collaborator with External Stakeholders and Internal Leaders
Establishes and maintains relationships with key broker partners and clients
Represents Medica externally by attending broker and client activities including business events, conferences, training sessions, and other events
Partners and builds relationships with other internal and operational departments to coordinate efforts and enhance synergies to improve the customer experience

Required Qualifications

Bachelor's degree or equivalent combination of education and experience required
5+ years of healthcare experience

Preferred Qualifications

2+ years of leadership experience
Salesforce
Existing relationships with Brokers
Carrier experience

Skills and Abilities

Business expertise and working knowledge of Medica’s internal and external sales, operational structure and processes
Experience with Association Health Plans (AHPs) and Professional Employer Organizations (PEOs) strongly preferred
Demonstrated leadership experience required
Ability to build, lead and develop people and teams
Strong operational mind-set – able to manage details, projects and process well
Strong interpersonal skills (listening, mentoring, motivating)
Proven process improvement and problem-solving capabilities
Results focused
Industry knowledge
Strong decision-making ability
Effective collaborator
Demonstrated successful track record of managing a team handling large commercial/employer clients

This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average, 3 days per week.

The full salary grade for this position is $92,200 – $158,000. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $92,200 – $131,700. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Apply on recruiting2.ultipro.com About employer

More about this job

Skills

Team leadership
Team building
Performance management
Leadership
Coaching
Process improvement
Prioritization
Regulatory compliance
Sales
Communication skills
Customer experience
Salesforce
Attend to detail
Interpersonal skills
Problem solving
Decision making
Manage a team
Compensation and benefits

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Work requirements

Jobs in the United States