Jobs in the United States

25+ jobs

Save this search

Added just now
Sr. Contract Analyst
Amyx, Inc.
Falls Church, VA
Added just now
IT Supervisor, Service Desk & Desktop Support
Pattern Energy Group LP
Houston, TX
…hands-on experience with ServiceNow and endpoint management tools (e.g., Intune, JAMF,…
Added just now
Preanalytical Specialist - Evenings
GCMC Community Medical Center
Scranton, PA
Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
Added just now
Preanalytical Specialist - Days
GWV Geisinger Wyoming Valley Medical Center
Wilkes-Barre, PA
Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
Added just now
Nurse Practitioner - Psychiatric
Curana Health, Inc.
Nashville, TN
We know that caring for seniors takes more than just medical expertise - it takes support, tools, and opportunities to grow. That’s why Curana offers:
Added just now
SW
Strategic Clients Director – Remote
Seko Worldwide LLC
Schaumburg, IL
- $114,100 to $163,050 USD / year
Development and execution of successful account sales strategies, effectively utilizing the tools, technology, network personnel and training provided by SEKO
Added just now
Professional Surveyor/Project Manager
DGL Consulting Engineers
Fishers, IN
Experience with Microsoft Office Suite, MicroStation (current DOT L&D CAD tools) and ability to use AutoCAD as a secondary CAD drafting skill
Added 1 min ago
TP
Maintenance Technician II - Atlanta, GA
Trinity Property Consultants
Atlanta, GA
- $21 to $23 USD / hour
Demonstrate safe operation of tools, diagnostic equipment, and chemical safety procedures.
Added 1 min ago
TP
Maintenance Manager - Atlanta, GA
Trinity Property Consultants
Atlanta, GA
- $28 to $32 USD / hour
Maintain inventory of basic personal tools to complete task requirements.
Added 1 min ago
BV
IT Solutions Consultant
Bright Vision Technologies
Remote, United States
- $130,000 to $180,000 USD / year
Hands-on experience with enterprise architecture tools such as LeanIX, Ardoq, Sparx Enterprise Architect, or Archi.
Added 1 min ago
SAP System Administrator
Bright Vision Technologies
Remote, United States
Monitor SAP system performance, capacity, and health using Solution Manager, Focused Run, native HANA tools, and external APM platforms.
Added 1 min ago
BV
Systems Reliability Engineer
Bright Vision Technologies
Remote, United States
- $100,000 to $150,000 USD / year
Exposure to chaos engineering practices and tools such as Chaos Monkey, Gremlin, or Litmus.
Added 1 min ago
BV
Java Application Architect
Bright Vision Technologies
Remote, United States
- $100,000 to $150,000 USD / year
We are seeking an accomplished Java Full Stack Developer to architect, design, develop, and maintain enterprise-grade web applications and distributed systems that operate at significant…
Added 1 min ago
BV
Autonomous Learning Engineer
Bright Vision Technologies
Remote, United States
- $130,000 to $180,000 USD / year
Hands-on experience developing simulation environments using tools such as Gymnasium/OpenAI Gym, Isaac Sim, MuJoCo, Unity ML-Agents, or NVIDIA Omniverse.
Added 1 min ago
Housing Specialist
Military Spouse Jobs & VetJobs
United States
Remote Work Skills: Ability to work effectively in a remote environment, including proficiency with video conferencing tools (e.g., Teams, Zoom), electronic health records, shared…
Added 1 min ago
Semiconductor Systems Engineer
Bright Vision Technologies
Remote, United States
…candidate will possess deep expertise in C/C++, Python, EDA tools, hardware-software integration, and software architecture, with a proven track record of delivering scalable solutions for…
Added 1 min ago
Adobe Experience Manager (AEM) Sr. Engineer
ASSA ABLOY
Berlin, CT
…team. This role will be also responsible to work with team of developer’s under the guidance of technical lead to deliver the requirements. This role will also be responsible for supporting…
Added 1 min ago
BV
Cloud Infrastructure Engineer – AWS
Bright Vision Technologies
Remote, United States
- $130,000 to $180,000 USD / year
Develop automation tools and operational scripts using Python, Bash, Go, or PowerShell to improve operational efficiency and incident response.
Added 1 min ago
BV
Parallel Computing Engineer
Bright Vision Technologies
Remote, United States
- $130,000 to $180,000 USD / year
Analyze, profile, and optimize GPU workloads using NVIDIA Nsight Systems, Nsight Compute, CUDA Profiler, and related performance analysis tools.
Added 1 min ago
BV
Cloud-Native Architect
Bright Vision Technologies
Remote, United States
- $130,000 to $180,000 USD / year
Experience with Infrastructure as Code tools such as Terraform, Pulumi, CloudFormation, or Bicep.
Added 1 min ago
BV
AI Systems Performance Specialist
Bright Vision Technologies
Remote, United States
- $130,000 to $180,000 USD / year
Profile AI applications using industry-standard performance analysis tools and identify bottlenecks across compute, memory, networking, and storage.
Added 1 min ago
Case Manager- ST Martins Tower
Jewish Association for Services for the Aged
New York, NY
…while gaining experience with standardized municipal assessment tools (EISEP-PATH,…
Added 1 min ago
CH
Traveling Abatement Field Service Foreman
Clean Harbors
Baltimore, MD · Allentown, PA
- $25 to $29 USD / hour
Operate light and heavy equipment, handles various hand tools and powered industrial tools, works with vibration-producing tools
Added 1 min ago
Controller
MBE CPAs
Baraboo, WI
· Develop and maintain financial models, forecasts, and business planning tools.
Added 1 min ago
Assistant Controller
MBE CPAs
Baraboo, WI
Support development of financial models, forecasts, and reporting tools.

Med-Metrix

Manager, Solutions Support

Parsippany-Troy Hills, NJ, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 5+ years’ experience in software support, technical support, client services, healthcare technology, or a related field, including 2+ years of direct people-leadership experience
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Purpose

The Manager, Solutions Support leads the team responsible for delivering responsive, reliable, and proactive support to assigned clients. The Manager, Solutions Support owns the client support relationship, oversees support-ticket intake through resolution, monitors client health and system performance, manages escalations and service-level commitments, and partners across our Operations, Product, Engineering, and Implementation teams to improve solution stability and the overall client experience.

Duties & Responsibilities

Lead, coach, and develop the Solutions Support team, including workload prioritization, performance management, training, and career development
Own daily support operations and ensure client incidents, service requests, and technical issues are documented, triaged, prioritized, communicated, and resolved within established service levels
Manage a team to serve as the primary contact for our customers through support, building trust through proactive communication, regular service reviews, clear expectations, and coordinated follow-through
Act as the escalation point for high-priority incidents and client concerns, ensuring appropriate urgency, executive visibility, cross-functional coordination, accurate status updates, and documented resolution
Maintain an overall view of client health by evaluating ticket trends, recurring issues, service-level performance, system stability, client sentiment, and open risks
Monitor system performance, integrations, data flows, alerts, and operational indicators; coordinate investigation and remediation when performance or availability concerns arise
Track and report support metrics, including ticket volume, backlog, aging, response and resolution times, SLA attainment, reopen rates, recurring defects, and client health indicators
Partner with Technology, Product, Engineering, Client Success, Implementation, and other stakeholders to resolve complex issues and ensure clear ownership across the support lifecycle
Develop, maintain, and enforce support procedures, escalation paths, playbooks, knowledge articles, client communication standards, and operational dashboards
Support incident reviews and corrective-action planning, ensuring lessons learned are translated into sustainable preventive controls
Plan team coverage and capacity to meet business demand, including after-hours or on-call support when required
Other duties as assigned
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

Bachelor’s degree in healthcare administration, computer science, information technology, or a related field; an equivalent combination of education and relevant experience may be considered
5+ years’ experience in software support, technical support, client services, healthcare technology, or a related field, including 2+ years of direct people-leadership experience
Demonstrated experience managing support-ticket operations, client escalations, service levels, operational metrics, and cross-functional issue resolution
Working knowledge of application support, system monitoring, incident management, root-cause analysis, and ticketing or service-management platforms
Experience in healthcare revenue-cycle technology or a regulated healthcare environment is preferred
Proficiency in Microsoft Office Suite
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required

Working Conditions

Occasional travel may be required
Ability to work outside of regular business hours required
Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes
Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress
Work Environment: The noise level in the work environment is usually minimal

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

Apply About employer

Report this job