Jobs in the United States

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Added 17 mins ago
Principal Scientist, Upstream Process Development
Merck
Rahway, NJ
Ph.D. with 6+ years of industry experience or Master with 8+ years industry experience in Chemical Engineering, Bioengineering, Biochemistry or a related field.
Added 18 mins ago
Product Manager, Wired AIOps Efficacy
Hewlett Packard Enterprise
Cupertino, CA
Designs, plans, develops and manages a product or portfolio of products throughout the solution portfolio lifecycle: from new product definition or enhancements to existing products;…
Added 28 mins ago
Senior Solutions Engineer
Dossier
Remote, United States
- 5+ years in a pre-sales, solution consulting or sales engineering role at an enterprise SaaS company, with domain expertise in healthcare workforce, clinical education, learning or human…
Added 36 mins ago
Lead Solutions Engineer
Jobgether
Remote, United States
…applications and integrated platforms. You will shape end-to-end solution designs, guide engineering teams through complex implementations, and ensure technology decisions support long-term…
Added 39 mins ago
Product Manager (CMC expertise)
Docuvera Software Corporation
Remote, United States
…product strategy, working closely with functional leads in Engineering, Sales, and Services to dive deep and solve customer pain points. Our customer-centric philosophy extends across…
Added 42 mins ago
Propulsion Engineer : Level 2/3
Northrop Grumman
Chandler, AZ
The Energetics Engineering team in the Mechanical and Energetics Department is hiring for a Propulsion Engineer : Level 2/3 located in Chandler, Arizona.
Added 42 mins ago
Senior Data Engineer
Consumer Cellular
Scottsdale, AZ
Expert knowledge of data engineering, database solution design, solid principles of data modeling.
Added 42 mins ago
Senior Principal RF Engineer
RTX Corporation
tucson, AZ
At Raytheon, you have the opportunity to try new things and make a bigger difference across a broader end-to-end solution, a richer technology and product set, an expanded range of…
Added 42 mins ago
Senior Electronics Test / Integration Field Technician (Tucson/UK)
RTX Corporation
tucson, AZ
…strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful…
Added 42 mins ago
Principal GPS Subsystem Engineer
RTX Corporation
tucson, AZ
…strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful…
Added 42 mins ago
Senior GPS Subsystems Engineer
RTX Corporation
tucson, AZ
…strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful…
Added 42 mins ago
Principal Digital Factory Engineer IV
RTX Corporation
tucson, AZ
…deployed across multiple Raytheon manufacturing sites. This senior engineering role contributes to scalable software development, reliable IIoT connectivity, and integrated data systems…
Added 43 mins ago
C
Solution Architect – Agentic AI
Cognizant
Phoenix, AZ
- $116,000 to $180,000 USD / year
We are seeking an experienced Solution Architect – Agentic AI to define and drive enterprise architecture for next-generation Agentic AI capabilities. In this role, you will shape reference…
Added 43 mins ago
C
VMware & Windows Infrastructure Architect
Cognizant
Phoenix, AZ
- $100,000 to $115,000 USD / year
The successful candidate will lead end-to-end infrastructure solution architecture initiatives, partnering with business stakeholders, application architects, cloud engineering teams,…
Added 56 mins ago
Lead Project Manager, Professional Services
CareFusion Solutions, LLC
United States
…the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find…
Added 1 hour ago
Senior Data Platform Engineer
Jobgether
Remote, United States
Partner with software engineering teams to ensure new features and integrations generate clean, structured, and reliable data from the outset.
Added 1 hour ago
J
Senior Azure Security Architect
Jobgether
Remote, United States
- $95 to $110 USD / hour
Harden Azure VMware Solution (AVS), Azure virtual machines, and supporting services against recognized security baselines.
Added 1 hour ago
AWS Cloud Security Engineer
Jobgether
Remote, United States
Join a cloud security engineering team driving large-scale AWS governance and security transformation initiatives. In this role, you will design, automate, and deploy security and…
Added 1 hour ago
SO
Salesforce/Application Developer
State of Connecticut
Hartford, CT
- $113,728 to $141,685 USD / year
Added 1 hour ago
Product Manager, Wired AIOps Efficacy
Hewlett Packard Enterprise
Cupertino, CA
Designs, plans, develops and manages a product or portfolio of products throughout the solution portfolio lifecycle: from new product definition or enhancements to existing products;…
Added 1 hour ago
Senior Solutions Architect - Transaction Monitoring
Alloy
Remote, United States
Work closely with Engineering to handle data ingestion for Transaction Monitoring implementations
Added 1 hour ago
Senior Solutions Architect - IAM
Alloy
Remote, United States
Work closely with Engineering to handle data ingestion for client implementations
Added 1 hour ago
Delivery Consultant, AI and Analytics Solutions
Deloitte US
Gilbert, AZ · Lake Mary, FL · Mechanicsburg, PA
Our Deloitte AI & Engineering team to transform technology platforms, drive innovation, and help make a significant impact on our clients’ success. You’ll work alongside talented…
Added 1 hour ago
Capital Projects Technical Senior Manager - PMIS
Deloitte US
Chicago, IL · Dallas, TX · Fort Worth, TX · McLean, VA
Have you been searching for an opportunity to apply your technical engineering and construction skillset in a consulting environment where you will be involved in a wide variety of projects…
Added 1 hour ago
GenAI Applied Scientist and Solution Engineer
Deloitte US
Birmingham, AL · Boise, ID · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Des Moines, IA · Grand Rapids, MI · Hermitage, TN · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Louisville, KY · Mechanicsburg, PA · Memphis, TN · Midland, MI · Nashville, TN · New Orleans, LA · Omaha, NE · Pittsburgh, PA · Rochester, NY · Salt Lake City, UT · San Antonio, TX · St. Louis, MO · Tallahassee, FL · Tampa, FL · Tempe, AZ · Tulsa, OK · Williamsville, NY
You will support the end-to-end process for agentic AI solutions: use case intake, solution feasibility assessment, solution design, requirements gathering, technology and tooling…

Med-Metrix

Manager, Solutions Support

Parsippany-Troy Hills, NJ, United States

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Job details

Experience: 5+ years’ experience in software support, technical support, client services, healthcare technology, or a related field, including 2+ years of direct people-leadership experience
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Purpose

The Manager, Solutions Support leads the team responsible for delivering responsive, reliable, and proactive support to assigned clients. The Manager, Solutions Support owns the client support relationship, oversees support-ticket intake through resolution, monitors client health and system performance, manages escalations and service-level commitments, and partners across our Operations, Product, Engineering, and Implementation teams to improve solution stability and the overall client experience.

Duties & Responsibilities

Lead, coach, and develop the Solutions Support team, including workload prioritization, performance management, training, and career development
Own daily support operations and ensure client incidents, service requests, and technical issues are documented, triaged, prioritized, communicated, and resolved within established service levels
Manage a team to serve as the primary contact for our customers through support, building trust through proactive communication, regular service reviews, clear expectations, and coordinated follow-through
Act as the escalation point for high-priority incidents and client concerns, ensuring appropriate urgency, executive visibility, cross-functional coordination, accurate status updates, and documented resolution
Maintain an overall view of client health by evaluating ticket trends, recurring issues, service-level performance, system stability, client sentiment, and open risks
Monitor system performance, integrations, data flows, alerts, and operational indicators; coordinate investigation and remediation when performance or availability concerns arise
Track and report support metrics, including ticket volume, backlog, aging, response and resolution times, SLA attainment, reopen rates, recurring defects, and client health indicators
Partner with Technology, Product, Engineering, Client Success, Implementation, and other stakeholders to resolve complex issues and ensure clear ownership across the support lifecycle
Develop, maintain, and enforce support procedures, escalation paths, playbooks, knowledge articles, client communication standards, and operational dashboards
Support incident reviews and corrective-action planning, ensuring lessons learned are translated into sustainable preventive controls
Plan team coverage and capacity to meet business demand, including after-hours or on-call support when required
Other duties as assigned
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

Bachelor’s degree in healthcare administration, computer science, information technology, or a related field; an equivalent combination of education and relevant experience may be considered
5+ years’ experience in software support, technical support, client services, healthcare technology, or a related field, including 2+ years of direct people-leadership experience
Demonstrated experience managing support-ticket operations, client escalations, service levels, operational metrics, and cross-functional issue resolution
Working knowledge of application support, system monitoring, incident management, root-cause analysis, and ticketing or service-management platforms
Experience in healthcare revenue-cycle technology or a regulated healthcare environment is preferred
Proficiency in Microsoft Office Suite
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required

Working Conditions

Occasional travel may be required
Ability to work outside of regular business hours required
Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes
Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress
Work Environment: The noise level in the work environment is usually minimal

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

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