Jobs in the United States

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VP, IT Operations
Equiniti Trust Company, LLC
Remote, United States
With the integration of Notified, EQ is the only global technology partner dedicated to both public relations and investor relations solutions.
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H
Electrical Service Engineer
HP
Alpharetta, GA
- $89,650 to $130,000 USD / year
…contributes to process improvement, knowledge sharing, and the development of tools that strengthen regional service capability. The role includes visits to customer and partner sites to…
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Channel Partner Business Manager
HP
Washington, DC · All Cities, MD
Acts as the expert to the partner for complex information regarding the organization’s products, services, promotions, and configurations.
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Lead Technical Product Manager
NIKE USA
Remote, United States
- 7+ years of technical product management experience (data analytical environments and enterprise platforms preferred)
Added just now
Validation Engineer IV
CURIA
Albuquerque, NM
Curia is a global contract development and manufacturing organization (CDMO) with over 30 years of experience partnering with pharmaceutical and biotech companies to provide life-saving…
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Principal Validation Engineer
CURIA
Albuquerque, NM
Curia is a global contract development and manufacturing organization (CDMO) with over 30 years of experience partnering with pharmaceutical and biotech companies to provide life-saving…
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VP, Financial Consultant - Sacramento, CA
Charles Schwab Inc.
Sacramento, CA
After completing Wealth Management University, your individualized development continues through hands-on training and mentorship within your branch. You’ll collaborate closely with your…
Added 1 min ago
Director, Call Center Operations
Driven Brands Shared Services LLC
Remote, United States
Own BPO governance, vendor performance, service-level compliance, commercial management, and partner accountability.
Added 1 min ago
Commercial Real Estate Deposit & Treasury Banker
Truist Bank
Charlotte, NC · Atlanta, GA
The Commercial Real Estate Deposit & Treasury Banker is responsible for driving deposit growth, treasury management revenue, and new client acquisition within the Community Commercial Real…
Added 1 min ago
Lead Technical Product Manager
Nike
Beaverton, OR
- 7+ years of technical product management experience (data analytical environments and enterprise platforms preferred)
Added 1 min ago
J
Marketing and Creative Production Specialist
Remote, United States
- $70,000 to $85,000 USD / year
Turn marketing requests into clear tasks, timelines and deliverables. Maintain project management tool or department project trackers, including project entry, priorities, dependencies,…
Added 1 min ago
GreenDrop Customer Service Attendant - Floater
Savers / Value Village
Narberth, PA · Conshohocken, PA · Broomall, PA · Norristown, PA
An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members.
Added 1 min ago
8
Senior Product Manager | Mobile
8am
Remote, United States
- $160,000 to $200,000 USD / year
Partner with the AI Platform team to bring 8am IQ to mobile: agents and tools that act across our products, with the permissions and audit trail legal and accounting professionals require.
Added 2 mins ago
MS
Assistant Manager
Madewell Stores Madewell, Inc.
McLean, VA
- $19.5 to $24.35 USD / hour
Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
Added 2 mins ago
MS
Assistant Manager
Madewell Stores Madewell, Inc.
NY
- $21.5 to $27 USD / hour
Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
Added 2 mins ago
North America Sales Manager - Regional Sales Manager
Teledyne Instruments, Inc.
Field, CA
Maintain accurate records of customers, contacts, and opportunities within the CRM system to support robust pipeline management and development.
Added 2 mins ago
Component Engineer
Teledyne Controls, LLC
El Segundo, CA
Experience with component lifecycle management or product development – preferred
Added 2 mins ago
Senior Credit Risk Analyst
WORKERS FEDERAL CREDIT UNION
Littleton, MA
For more than a century, we’ve been a trusted partner in helping people make confident financial decisions and build stronger futures. Today, as a $2.5B organization serving over 120,000…
Added 2 mins ago
Dialer Enterprise Client Success Manager
Doximity
Remote, United States
Partner with Relationship Management to facilitate seamless contract renewals.
Added 3 mins ago
SG
Oracle Cloud HCM Functional Lead
SC&H Group
Remote, United States
- $180,000 to $220,000 USD / year
Design and configure Talent Management - goals, performance, talent review and succession, and career development - aligned to the client's talent philosophy.
Added 3 mins ago
Civil Project Manager
WSP
Minneapolis, MN · Maple Grove, MN
…This role will work closely with Field Operations, Project Management, Engineering, contractors, and other stakeholders to ensure projects are construction-ready and positioned for…
Added 3 mins ago
Director, AI Security Enablement
ABM US
Atlanta, GA · Dunwoody, GA · Cumming, GA · Sugar Land, TX · NY
…AI/ML security specialists, and also requires strong matrix-management skills to coordinate and drive security outcomes through engineers, developers, data scientists, and vendor teams who…
Added 3 mins ago
Application Analyst III - Shared Service Delivery-Hybrid
Mayo Clinic
Rochester, MN · Rochester
Apply program engineering standards for source control, code review, exception handling, logging, and credential management.
Added 3 mins ago
DATA ANALYTICS MANAGER
FISCHER HOMES
Erlanger, KY
Partner with business teams to develop KPIs and critical reports, build effective dashboards, and communicate analysis and recommendations to senior management.
Added 3 mins ago
AT
Product Manager
Apex Technology, Inc.
Los Angeles, CA
- $155,000 to $190,000 USD / year
You will work across engineering, mission integration, supply chain, manufacturing, and business development, and directly with customers, to keep the platform standard while meeting what…

Med-Metrix

Manager, Solutions Support

Parsippany-Troy Hills, NJ, United States

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Job details

Experience: 5+ years’ experience in software support, technical support, client services, healthcare technology, or a related field, including 2+ years of direct people-leadership experience
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Purpose

The Manager, Solutions Support leads the team responsible for delivering responsive, reliable, and proactive support to assigned clients. The Manager, Solutions Support owns the client support relationship, oversees support-ticket intake through resolution, monitors client health and system performance, manages escalations and service-level commitments, and partners across our Operations, Product, Engineering, and Implementation teams to improve solution stability and the overall client experience.

Duties & Responsibilities

Lead, coach, and develop the Solutions Support team, including workload prioritization, performance management, training, and career development
Own daily support operations and ensure client incidents, service requests, and technical issues are documented, triaged, prioritized, communicated, and resolved within established service levels
Manage a team to serve as the primary contact for our customers through support, building trust through proactive communication, regular service reviews, clear expectations, and coordinated follow-through
Act as the escalation point for high-priority incidents and client concerns, ensuring appropriate urgency, executive visibility, cross-functional coordination, accurate status updates, and documented resolution
Maintain an overall view of client health by evaluating ticket trends, recurring issues, service-level performance, system stability, client sentiment, and open risks
Monitor system performance, integrations, data flows, alerts, and operational indicators; coordinate investigation and remediation when performance or availability concerns arise
Track and report support metrics, including ticket volume, backlog, aging, response and resolution times, SLA attainment, reopen rates, recurring defects, and client health indicators
Partner with Technology, Product, Engineering, Client Success, Implementation, and other stakeholders to resolve complex issues and ensure clear ownership across the support lifecycle
Develop, maintain, and enforce support procedures, escalation paths, playbooks, knowledge articles, client communication standards, and operational dashboards
Support incident reviews and corrective-action planning, ensuring lessons learned are translated into sustainable preventive controls
Plan team coverage and capacity to meet business demand, including after-hours or on-call support when required
Other duties as assigned
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

Bachelor’s degree in healthcare administration, computer science, information technology, or a related field; an equivalent combination of education and relevant experience may be considered
5+ years’ experience in software support, technical support, client services, healthcare technology, or a related field, including 2+ years of direct people-leadership experience
Demonstrated experience managing support-ticket operations, client escalations, service levels, operational metrics, and cross-functional issue resolution
Working knowledge of application support, system monitoring, incident management, root-cause analysis, and ticketing or service-management platforms
Experience in healthcare revenue-cycle technology or a regulated healthcare environment is preferred
Proficiency in Microsoft Office Suite
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required

Working Conditions

Occasional travel may be required
Ability to work outside of regular business hours required
Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes
Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress
Work Environment: The noise level in the work environment is usually minimal

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

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