SVP, Strategy & Operations

Summary:

The SVP, Strategy & Operations will partner with executive leadership to shape business strategy, lead operational transformation, and drive profitable growth. This executive will translate company priorities into execution, aligning teams, processes, and technology to improve performance and support scale. The role combines enterprise strategy with operational leadership, drawing on deep experience in mortgage, title, servicing, and technology-enabled business services.

Essential Job Duties and Responsibilities:

• Enterprise Strategy: Shape and execute the company’s strategic roadmap, identifying growth opportunities and aligning resources with business priorities.
• Operational Leadership: Lead initiatives that improve productivity, service quality, delivery consistency, and cost efficiency across global operations.
• Financial Performance: Partner with finance and business leaders to establish operating targets, manage performance, and drive revenue growth and margin improvement.
• Technology & Transformation: Partner with product and technology leaders to advance AI, automation, analytics, and workflow modernization, with accountability for measurable business outcomes.
• Growth & Go-to-Market: Collaborate with commercial teams to develop differentiated offerings, expand enterprise relationships, and align market opportunities with delivery capabilities.
• Organizational Scale: Strengthen operating models, develop leadership talent, and build processes that support growth across onshore and offshore teams.
• Strategic Partnerships: Build and deepen relationships with lenders, servicers, title companies, and other enterprise partners.
• M&A & Integration: Support acquisition evaluation, integration planning, and platform consolidation where aligned with company strategy.
• Executive Alignment: Establish clear ownership, performance metrics, and operating reviews to maintain accountability across functions.

Other Job Duties and Responsibilities:

• Performs other related duties as assigned.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

Supervisory Responsibilities:

• This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• Bachelor’s degree in Business Administration, Finance, Economics, Operations Management, or a related field required.
• 15 years of progressive leadership experience in strategy, operations, business transformation, or general management, including at least 7 years in a senior executive leadership capacity.
• Extensive experience within mortgage, title, servicing, financial services, or technology-enabled business services.
• Proven track record of developing and executing enterprise strategies that drive revenue growth, operational efficiency, profitability, and organizational scalability.
• Demonstrated experience managing P&L performance, financial planning, operating budgets, and business performance metrics.
• Experience leading complex, global operations, including onshore and offshore delivery models and cross-functional teams.
• Demonstrated success leading large-scale organizational transformation, process optimization, and operational improvement initiatives.
• Experience leveraging AI, automation, analytics, and emerging technologies to improve business performance and operational effectiveness.
• Strong background in strategic planning, business development, enterprise partnerships, and executive stakeholder management.
• Experience supporting mergers, acquisitions, business integrations, and organizational restructuring preferred.
• Proven ability to influence executive leadership, develop high-performing teams, and translate strategic priorities into measurable business outcomes.

Certificates, Licenses, Registrations:

• None Required

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.