Jobs in the United States

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Added 54 mins ago
HS
Supply Chain Program Manager
Hyve Solutions Corporation
Fremont, CA
- $120,000 to $150,000 USD / year
· Support programs from prototype phase through start of production until transition to production sustaining team. Own the transition plan for the program parts to be handed over to…
Added 1 hour ago
Community Development Manager, Strategic Partnerships Office
Google
Cedar Rapids, IA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 3 hours ago
Protective Services Specialist 4 (PCN 063951)
State of Alaska
Juneau, AK
…a variety of administrative functions that are critical to program…
Added 6 hours ago
WD
General Manager, Plaza del Lago & Edens Plaza
WS Development
Wilmette, IL
- $140,000 to $160,000 USD / year
The General Manager (GM) has overall responsibility for the day-to-day operational excellence of Plaza del Lago and Edens Plaza, and is relentlessly focused on delivering an exceptional…
Added 7 hours ago
AN
Disaster Workforce Engagement Manager
American National Red Cross
Statewide, HI
- $60,200 to $70,664 USD / year
As a Disaster Workforce Engagement Manager, you will guide, lead and support teams of trained volunteers to deliver comfort and care in times of disaster. Primary responsibilities include…
Added 7 hours ago
Manager Enterprise Business Applications
Garmin International, Inc.
Olathe, KS
We are seeking a full-time Manager Enterprise Business Applications at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for managing one or…
Added 8 hours ago
Strategic Planning and Performance, Principal
BSC
Rancho Cordova, CA · CA · Long Beach, CA · El Dorado Hills, CA · Lodi, CA · Oakland, CA · Redding, CA · San Diego, CA · Woodland Hills, CA
For most teams, this means coming into the office two days per week
Added 8 hours ago
Sr. Manager, Risk Governance & Assurance
eBay Inc.
United States
Dedicated to working the Hybrid Model with 3+ days per week onsite in our Austin, TX office · Ability to work onsite three days per week in eBay's Austin office
Added 9 hours ago
Operations Manager, Fighter Jets – Aerospace Materials
Sierracin/Sylmar Corporation
United States
Are you a passionate and driven Operations Manager who is looking to take their career to new heights? Then look no further than this opportunity with PPG's Aerospace business! We are…
Added 9 hours ago
S
Clinical Nutrition Manager II - Healthcare
Sodexo
HAMILTON, NY
- $74,290 to $96,140 USD / year
Remote work two days per week
Added 9 hours ago
Account Manager
AIRGAS Airgas, Inc.
Madison, WI
As an Account Manager, you will be a pioneer in building and sustaining high-value partnerships within our business and industrial sectors. Your key focus is to advance sustainable growth…
Added 9 hours ago
Account Manager
AIRGAS Airgas USA, LLC
Hillsboro, OR
As an Account Manager, you will be a pioneer in building and sustaining high-value partnerships within our business and industrial sectors. Your key focus is to advance sustainable growth…
Added 10 hours ago
Sr Integrated Product Support Engineer, IPS Lead
Sierra Nevada Corporation
Hagerstown, MD
Qualifications You Must Have:
Added 10 hours ago
SO
Advanced Training Programs Specialist - Washington State Ferries
State of Washington
Seattle, WA
- $5,644.75 to $7,585.17 USD / month
…careers. Working closely with the Advanced Training Programs Manager and internal and external partners, this specialist strengthens the deck officer pipeline essential to safe, reliable…
Added 10 hours ago
Quality Manager
Textron
Wilmington, MA
Must have demonstrated statistical analysis capabilities
Added 11 hours ago
SM
Operations Manager
SBM Management Services, LP
Boise, ID
- $90,000 to $110,000 USD / year
The Operations Manager - Site will be responsible for directing company programs and implementing company policy to ensure total compliance with contract duties between company and customer.
Added 11 hours ago
Telecommunication Network Specialist
LinTech Global
Durham, NC
Install, program, and maintain common telecommunications equipment, including fax machines, analog phones, overhead paging systems, alarm and monitoring circuits, and other special circuits.
Added 11 hours ago
Sr. Manager, Mission Operations Development
Blue Origin Personnel, LLC
Reston, VA · Denver, CO
As the Sr. Manager, Mission Operations Development, you will lead a team of Mission Operations Engineers who build, validate, and maintain operations plans and products to expand on-orbit…
Added 11 hours ago
KITCHEN SUPERVISOR
MDM Group Marriotts
Miami, FL
…kitchen supplies and food. Maintain kitchen logs for food safety program and food products. Ensure the quality of the food items and notify manager if a product does not meet…
Added 11 hours ago
O
Sustaining Operations Program Manager 5
Oracle
Austin, TX · Houston, TX
- $126,200 to $264,100 USD / year
We are seeking an on-site Sustaining Operations Program Manager (OPM) to oversee our server and rack product lines. You will serve as the primary on-site leader working directly with our…
Added 12 hours ago
People Operations Manager (Bilingual)
Cirkul
Tampa, FL
As the Manager, People Operations for Cirkul, you will participate in creating and be responsible for the execution and success of the people strategy, policy, and programs for the Cirkul…
Added 12 hours ago
Continuous Improvement Manager
Emerson
Elyria, OH
The Continuous Improvement Manager is responsible for driving operational excellence by leading continuous improvement initiatives across manufacturing and business processes. This role…
Added 12 hours ago
Partner Operations Manager
eBay Inc.
United States
We are looking for a Partner Operations Manager to drive operational execution and support effective partner operations across Financial Services' growing network of external partners,…
Added 12 hours ago
FACILITIES JANITORIAL MANAGER
Compass Group
CHICAGO, IL
Working as the Facilities Manager, you are responsible for assisting with the overall management and operations of the healthcare facility ensuring that services offered to the customers is…
Added 12 hours ago
ASSISTANT BANQUET MANAGER
MDM Group Marriotts
Miami, FL
The Assistant Banquet Manager leads the Food and Beverage service of events and the corresponding staff. Ensures consistency and the highest level of service by training and developing…

Closed listing

MDM Group Marriotts

Manager on Duty

Miami, FL, United States

This opening has closed.

The original listing is kept below for reference.

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Posting language: English

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Original job description

Archived listing. The details below describe a past opening.

Location:

Courtyard Miami Dadeland | 9075 S Dadeland Blvd Miami Fl 33156 USA Become

We go where you want to go
Achieve both career goals and life goals
Adapt and grow
Thrive on challenge and growth Wherever you want to go, whoever you want to be, you deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Belong to a community where you are included. Be inspired by what’s possible and discover your own future. Be challenged, grow, and achieve your ambition. Begin your purpose, belong to a community, and become the best version of you. Compensation: Salary Schedule: Full-Time Position Type: Management Work setting: on-site

Benefits

· Health Insurance · Dental and Vision · Paid Time Off

· 401K

· Parking and Metro Reimbursement · Travel Perks and Benefits · Recognition and Rewards · Growth Opportunities · Holiday pay · Free Meals · Free uniforms · Free life insurance · Free short-term disability · Exclusive Discounts via LifeMart · …and much more!

Job Summary:

Serves as the hotel’s Manager on Duty and provides visible leadership across hotel operations to ensure exceptional hospitality, service, safety, and operational consistency. Represents hotel management in resolving guest- and hotel-related situations, directs lobby activity, oversees service recovery, and partners with all departments to address concerns quickly and effectively. Maintains a strong presence in public areas, supports Front Desk and guest services operations during peak periods, and ensures VIP and Elite guests receive personalized, seamless experiences. The ideal candidate brings at least two years of managerial experience in Front Desk or At Your Service operations, strong communication and organizational skills, working knowledge of PMS and MARSHA, and the ability to lead effectively in a fast-paced environment. Bilingual English/Spanish is preferred. Job Family Core Work Activities

Exceeding Customer Expectations - Provides services that go above and beyond to achieve guest satisfaction, strengthen loyalty, and support guest retention.
Demonstrating Leadership - Uses interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial and business decision-making; demonstrates honesty and integrity; and leads by example.
Improving Service - Communicates with and assists associates in understanding guest needs, providing guidance, feedback, and individual coaching to continuously improve service performance.
Developing and Building Teams - Encourages mutual trust, respect, cooperation, and accountability among associates and across hotel departments.
Modeling Appropriate Behaviors - Serves as a role model by demonstrating professional conduct, polished presentation, sound judgment, and genuine hospitality.
Supervising Associates - Supervises associates and manages day-to-day operations, maintaining sufficient knowledge of associate positions to perform or support duties during absences and high-demand periods.
Communicating with Supervisors, Peers, or Subordinates - Provides accurate and timely information to executives, supervisors, coworkers, and associates by telephone, in writing, by email, or in person.
Making Decisions and Solving Problems - Analyzes information, evaluates available options, and selects effective solutions to resolve operational, guest, and associate concerns.
Managing Daily Operations of the Area or Department - Oversees daily hotel operations to ensure quality, safety, service standards, staffing requirements, and guest expectations are consistently met.
Coaching and Developing Others - Identifies associates’ developmental needs and provides coaching, mentoring, cross-training, and other support to strengthen their knowledge, skills, and performance.
Guiding, Directing, and Motivating Subordinates - Provides clear direction to associates, establishes performance standards, monitors results, and reinforces expectations.
Communicating Information Timely - Informs and updates executives, peers, associates, and appropriate departments regarding relevant guest, staffing, safety, and operational information in a timely manner.
Organizing, Planning, and Prioritizing Work - Develops specific goals and plans to prioritize, organize, and accomplish work while responding effectively to changing operational demands.
Resolving Conflicts and Negotiating with Others - Handles complaints, settles disputes, resolves grievances and conflicts, and negotiates solutions that protect guest satisfaction, associate well-being, and hotel integrity.
Monitoring and Communicating Customer Recognition/Service - Implements guest recognition and service programs and ensures related processes are communicated, followed, and continuously improved.
Supporting Hotel Operations - Maintains strong working relationships with all departments to support hotel goals and expedite the resolution of operational concerns.
Serving as Manager on Duty - Intervenes in guest or associate situations as needed to maintain hotel integrity, achieve guest satisfaction, and preserve associate well-being.
Inspecting the Property - Conducts regular tours of the facility to evaluate appearance, safety, security, staffing, maintenance, service delivery, and compliance with established standards.
Reporting Operational Information - Documents significant incidents, service concerns, and operational activity and distributes the daily Manager on Duty report to appropriate departments.
Ensuring Policy and Safety Compliance - Ensures compliance with hotel policies, standards, procedures, emergency plans, loss prevention requirements, and applicable Standard and Local Operating Procedures.
Managing Staffing and Service Coverage - Reviews staffing levels to ensure guest service, operational requirements, and financial objectives are met; supports Front Desk operations during high-demand periods and supervises Concierge and/or Bell Staff when applicable.
Supporting Emergency and Incident Response - Understands and implements emergency procedures, assists with investigations involving guest or associate accidents, and communicates concerns to the appropriate departments.
Promoting Energy Conservation - Monitors compliance with hotel energy conservation practices during property inspections and daily operations.
Coordinating VIP and Elite Guest Experiences - Prepares VIP and Elite arrival reports, contacts guests before arrival to confirm special requests, coordinates room assignments and pre-blocking, and verifies that requested amenities and services are delivered.
Inspecting VIP and Elite Accommodations - Reviews arrival information, inspects designated rooms to ensure zero defects, confirms special requests through applicable systems, and remains available to assist VIP and Elite guests.
Leading Guest Satisfaction Efforts - Displays outstanding hospitality, sets a positive example for guest relations, empowers associates to provide excellent service, and maintains high visibility in public areas during peak periods.
Managing Service Recovery - Provides immediate assistance to guests, responds effectively to complaints, records concerns in the guest response tracking system, follows issues through resolution, and identifies trends requiring corrective action.
Monitoring Guest Feedback - Reviews guest comments and satisfaction results with associates and participates in developing and implementing corrective action plans.
Supporting Talent Selection and Onboarding - Assists with interviewing and hiring qualified associates and supports departmental orientation and cross-training programs.
Delivering Training and Performance Support - Uses available on-the-job training tools, supervises ongoing training initiatives, communicates performance expectations, and participates in the performance appraisal process.
Building Associate Engagement - Establishes open, collaborative relationships, encourages associate feedback, supports an open-door environment, and brings concerns to the appropriate leaders or Human Resources representatives.
Administering Associate Relations Practices - Participates in progressive discipline procedures and ensures policies, documentation, and disciplinary processes are administered fairly and consistently.
Recognizing Associate Contributions - Celebrates successes, publicly recognizes associate contributions, and supports ongoing recognition across all shifts.
Supporting Financial Management - Reviews budgets, operating statements, payroll progress reports, and controllable expenses to support departmental financial performance.
Managing Labor Resources - Uses the Labor Management System to schedule according to business demand, monitor associate time and attendance, and support payroll administration.
Achieving Financial Objectives - Understands how departmental operations affect overall hotel financial goals and manages resources to achieve or exceed budgeted objectives.
Performing Additional Responsibilities - Performs other duties as assigned to meet business needs. Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability

SOCIAL MEDIA SITES

Marriott Careers: https://www.youtube.com/user/MarriottJobs Courtyard Miami Dadeland LinkedIn: https://www.linkedin.com/company/miami-marriott-dadeland/?viewAsMember=true Website: https://www.marriott.com/hotels/travel/miacy-courtyard-miami-dadeland/ Instagram: https://www.instagram.com/courtyardhotels/?hl=en Facebook: https://www.facebook.com/cymiamidadeland/ Maps: https://www.marriott.com/hotels/maps/travel/miacy-courtyard-miami-dadeland/ E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws. If you’re looking to make a measurable impact in a Luxury Hospitality organization, we’d love to hear from you.

About employer

More about this job

Skills

Leadership
Hotel operations
Front Desk
Communication skills
Organizational skills
PMS
Bilingualism
Decision making
Coaching
Prioritization
Regulatory compliance
Reporting
Daily Manager
Loss prevention
Incident response
Energy efficiency
Inspection
Onboarding
Provide training
Documentation
Financial management
Payroll

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Jobs in the United States