Jobs in the United States

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Added 7 mins ago
Supervisor, Quality Assurance
LASSONDE PAPPAS AND CO INC
Hendersonville, NC
Must have technical understanding of food safety including manufacturing, quality, HACCP, and GMP operations · Must have strong ability to apply basic statistical concepts to problem solving and root cause analysis, and ability to use spreadsheets
Added 10 mins ago
Customer Service Manager, Airport Customer Operations
American Airlines
Charlotte, NC
Ability to work rotating shifts including weekends, holidays and days-off
Added 41 mins ago
City Planner
City of New York
Queens, NY
Under direction and with wide latitude for independent judgment, this position serves as a project manager for the development and implementation of new technical systems that support…
Added 41 mins ago
Project Manager
City of New York
Queens, NY
Under direction and with wide latitude for independent judgment, this position serves as a project manager for the development and implementation of new technical systems that support…
Added 41 mins ago
Technical Lead, Web Content Management Systems (WCMS)
City of New York
Brooklyn, NY
…role is ideal for a hands-on technologist who thrives in a fast-paced environment and is passionate about transforming how the public accesses and engages with civic…
Added 41 mins ago
Director of Health Justice Network (HJN), Bureau of Health Promotion for Justice- Impacted Populations
City of New York
Long Island City, NY
The Health Justice Network (HJN) is an equity-centered peer-led public health program that aims to support connections to healthcare for court involved individuals and individuals…
Added 51 mins ago
HW
Recruiter (WFH) - Contract - Healthcare Recruitment - WFD
HealthTrust Workforce Solutions
Tampa, FL
- $35 to $40 USD / hour
Must have reliable transportation to attend onsite events within the local region · Must reside in either Tampa/ St
Added 51 mins ago
Customer Service Manager, Airport Customer Experience Administration - Miami MIA
American Airlines
Miami, FL
Ability to work rotating shifts including weekends, holidays and days-off
Added 51 mins ago
Customer Service Manager, Airport Customer Operations - Miami MIA
American Airlines
Miami, FL
Ability to work rotating shifts including weekends, holidays and days-off
Added 51 mins ago
Customer Service Manager, Airport Customer Operations - Miami MIA
American Airlines
Miami, FL
Ability to work rotating shifts including weekends, holidays and days-off
Added 1 hour ago
C
Business Support Manager (Private Wealth Management Strategy & Initiatives)
Citizens
Johnston, RI
- $78,000 to $112,000 USD / year
The PW Business Support Manager plays a critical role in helping to drive organizational effectiveness, strategic execution, and business enablement across Citizens Private Wealth. This…
Added 1 hour ago
J
Staffing Account Manager
Jobgether
Remote, United States
- $60,000 to $88,000 USD / year
The Staffing Account Manager will coordinate temporary clinician staffing across hospital practices, ensuring coverage needs are met while maintaining strong relationships with clinicians…
Added 1 hour ago
PH
Community Supports Lead Care Coordinator (Housing) - San Benito County
Pacific Health Group
Remote, United States
- $30 to $35 USD / hour
This position is an individual contributor, not a People Manager.
Added 1 hour ago
PH
Community Supports Lead Care Coordinator (Housing) - San Benito County
Pacific Health Group
Remote, United States
- $30 to $35 USD / hour
This position is an individual contributor, not a People Manager.
Added 1 hour ago
PH
Community Supports Lead Care Coordinator (Housing) - San Benito County
Pacific Health Group
Remote, United States
- $30 to $35 USD / hour
This position is an individual contributor, not a People Manager.
Added 1 hour ago
PH
Community Supports Lead Care Coordinator (Housing)- Monterey County
Pacific Health Group
Remote, United States
- $30 to $35 USD / hour
This position is an individual contributor, not a People Manager.
Added 1 hour ago
PH
Community Supports Lead Care Coordinator (Housing)- Monterey County
Pacific Health Group
Remote, United States
- $30 to $35 USD / hour
This position is an individual contributor, not a People Manager.
Added 1 hour ago
PH
Community Supports Lead Care Coordinator (Housing)- Monterey County
Pacific Health Group
Remote, United States
- $30 to $35 USD / hour
This position is an individual contributor, not a People Manager.
Added 1 hour ago
PH
Community Supports Lead Care Coordinator (Housing)- Monterey County
Pacific Health Group
Remote, United States
- $30 to $35 USD / hour
This position is an individual contributor, not a People Manager.
Added 1 hour ago
PH
Community Supports Lead Care Coordinator (Housing)- Monterey County
Pacific Health Group
Remote, United States
- $30 to $35 USD / hour
This position is an individual contributor, not a People Manager.
Added 1 hour ago
PH
Community Supports Lead Care Coordinator (Housing)- Monterey County
Pacific Health Group
Remote, United States
- $30 to $35 USD / hour
This position is an individual contributor, not a People Manager.
Added 1 hour ago
PH
Enhanced Care Management Lead Care Coordinator
Pacific Health Group
Remote, United States
- $29 to $32 USD / hour
Residency: Must reside in hiring county · Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issues laptop is received
Added 1 hour ago
PH
Enhanced Care Management Lead Care Coordinator
Pacific Health Group
Remote, United States
- $29 to $32 USD / hour
Residency: Must reside in hiring county · Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issues laptop is received
Added 1 hour ago
PH
Enhanced Care Management Lead Care Coordinator
Pacific Health Group
Remote, United States
- $29 to $32 USD / hour
Residency: Must reside in hiring county · Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issues laptop is received
Added 1 hour ago
PH
Enhanced Care Management Lead Care Coordinator
Pacific Health Group
Remote, United States
- $29 to $32 USD / hour
Residency: Must reside in hiring county · Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issues laptop is received

Closed listing

MDM Group Marriotts

Manager on Duty

Miami, FL, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English

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Original job description

Archived listing. The details below describe a past opening.

Location:

Courtyard Miami Dadeland | 9075 S Dadeland Blvd Miami Fl 33156 USA Become

We go where you want to go
Achieve both career goals and life goals
Adapt and grow
Thrive on challenge and growth Wherever you want to go, whoever you want to be, you deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Belong to a community where you are included. Be inspired by what’s possible and discover your own future. Be challenged, grow, and achieve your ambition. Begin your purpose, belong to a community, and become the best version of you. Compensation: Salary Schedule: Full-Time Position Type: Management Work setting: on-site

Benefits

· Health Insurance · Dental and Vision · Paid Time Off

· 401K

· Parking and Metro Reimbursement · Travel Perks and Benefits · Recognition and Rewards · Growth Opportunities · Holiday pay · Free Meals · Free uniforms · Free life insurance · Free short-term disability · Exclusive Discounts via LifeMart · …and much more!

Job Summary:

Serves as the hotel’s Manager on Duty and provides visible leadership across hotel operations to ensure exceptional hospitality, service, safety, and operational consistency. Represents hotel management in resolving guest- and hotel-related situations, directs lobby activity, oversees service recovery, and partners with all departments to address concerns quickly and effectively. Maintains a strong presence in public areas, supports Front Desk and guest services operations during peak periods, and ensures VIP and Elite guests receive personalized, seamless experiences. The ideal candidate brings at least two years of managerial experience in Front Desk or At Your Service operations, strong communication and organizational skills, working knowledge of PMS and MARSHA, and the ability to lead effectively in a fast-paced environment. Bilingual English/Spanish is preferred. Job Family Core Work Activities

Exceeding Customer Expectations - Provides services that go above and beyond to achieve guest satisfaction, strengthen loyalty, and support guest retention.
Demonstrating Leadership - Uses interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial and business decision-making; demonstrates honesty and integrity; and leads by example.
Improving Service - Communicates with and assists associates in understanding guest needs, providing guidance, feedback, and individual coaching to continuously improve service performance.
Developing and Building Teams - Encourages mutual trust, respect, cooperation, and accountability among associates and across hotel departments.
Modeling Appropriate Behaviors - Serves as a role model by demonstrating professional conduct, polished presentation, sound judgment, and genuine hospitality.
Supervising Associates - Supervises associates and manages day-to-day operations, maintaining sufficient knowledge of associate positions to perform or support duties during absences and high-demand periods.
Communicating with Supervisors, Peers, or Subordinates - Provides accurate and timely information to executives, supervisors, coworkers, and associates by telephone, in writing, by email, or in person.
Making Decisions and Solving Problems - Analyzes information, evaluates available options, and selects effective solutions to resolve operational, guest, and associate concerns.
Managing Daily Operations of the Area or Department - Oversees daily hotel operations to ensure quality, safety, service standards, staffing requirements, and guest expectations are consistently met.
Coaching and Developing Others - Identifies associates’ developmental needs and provides coaching, mentoring, cross-training, and other support to strengthen their knowledge, skills, and performance.
Guiding, Directing, and Motivating Subordinates - Provides clear direction to associates, establishes performance standards, monitors results, and reinforces expectations.
Communicating Information Timely - Informs and updates executives, peers, associates, and appropriate departments regarding relevant guest, staffing, safety, and operational information in a timely manner.
Organizing, Planning, and Prioritizing Work - Develops specific goals and plans to prioritize, organize, and accomplish work while responding effectively to changing operational demands.
Resolving Conflicts and Negotiating with Others - Handles complaints, settles disputes, resolves grievances and conflicts, and negotiates solutions that protect guest satisfaction, associate well-being, and hotel integrity.
Monitoring and Communicating Customer Recognition/Service - Implements guest recognition and service programs and ensures related processes are communicated, followed, and continuously improved.
Supporting Hotel Operations - Maintains strong working relationships with all departments to support hotel goals and expedite the resolution of operational concerns.
Serving as Manager on Duty - Intervenes in guest or associate situations as needed to maintain hotel integrity, achieve guest satisfaction, and preserve associate well-being.
Inspecting the Property - Conducts regular tours of the facility to evaluate appearance, safety, security, staffing, maintenance, service delivery, and compliance with established standards.
Reporting Operational Information - Documents significant incidents, service concerns, and operational activity and distributes the daily Manager on Duty report to appropriate departments.
Ensuring Policy and Safety Compliance - Ensures compliance with hotel policies, standards, procedures, emergency plans, loss prevention requirements, and applicable Standard and Local Operating Procedures.
Managing Staffing and Service Coverage - Reviews staffing levels to ensure guest service, operational requirements, and financial objectives are met; supports Front Desk operations during high-demand periods and supervises Concierge and/or Bell Staff when applicable.
Supporting Emergency and Incident Response - Understands and implements emergency procedures, assists with investigations involving guest or associate accidents, and communicates concerns to the appropriate departments.
Promoting Energy Conservation - Monitors compliance with hotel energy conservation practices during property inspections and daily operations.
Coordinating VIP and Elite Guest Experiences - Prepares VIP and Elite arrival reports, contacts guests before arrival to confirm special requests, coordinates room assignments and pre-blocking, and verifies that requested amenities and services are delivered.
Inspecting VIP and Elite Accommodations - Reviews arrival information, inspects designated rooms to ensure zero defects, confirms special requests through applicable systems, and remains available to assist VIP and Elite guests.
Leading Guest Satisfaction Efforts - Displays outstanding hospitality, sets a positive example for guest relations, empowers associates to provide excellent service, and maintains high visibility in public areas during peak periods.
Managing Service Recovery - Provides immediate assistance to guests, responds effectively to complaints, records concerns in the guest response tracking system, follows issues through resolution, and identifies trends requiring corrective action.
Monitoring Guest Feedback - Reviews guest comments and satisfaction results with associates and participates in developing and implementing corrective action plans.
Supporting Talent Selection and Onboarding - Assists with interviewing and hiring qualified associates and supports departmental orientation and cross-training programs.
Delivering Training and Performance Support - Uses available on-the-job training tools, supervises ongoing training initiatives, communicates performance expectations, and participates in the performance appraisal process.
Building Associate Engagement - Establishes open, collaborative relationships, encourages associate feedback, supports an open-door environment, and brings concerns to the appropriate leaders or Human Resources representatives.
Administering Associate Relations Practices - Participates in progressive discipline procedures and ensures policies, documentation, and disciplinary processes are administered fairly and consistently.
Recognizing Associate Contributions - Celebrates successes, publicly recognizes associate contributions, and supports ongoing recognition across all shifts.
Supporting Financial Management - Reviews budgets, operating statements, payroll progress reports, and controllable expenses to support departmental financial performance.
Managing Labor Resources - Uses the Labor Management System to schedule according to business demand, monitor associate time and attendance, and support payroll administration.
Achieving Financial Objectives - Understands how departmental operations affect overall hotel financial goals and manages resources to achieve or exceed budgeted objectives.
Performing Additional Responsibilities - Performs other duties as assigned to meet business needs. Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability

SOCIAL MEDIA SITES

Marriott Careers: https://www.youtube.com/user/MarriottJobs Courtyard Miami Dadeland LinkedIn: https://www.linkedin.com/company/miami-marriott-dadeland/?viewAsMember=true Website: https://www.marriott.com/hotels/travel/miacy-courtyard-miami-dadeland/ Instagram: https://www.instagram.com/courtyardhotels/?hl=en Facebook: https://www.facebook.com/cymiamidadeland/ Maps: https://www.marriott.com/hotels/maps/travel/miacy-courtyard-miami-dadeland/ E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws. If you’re looking to make a measurable impact in a Luxury Hospitality organization, we’d love to hear from you.

About employer

More about this job

Skills

Leadership
Hotel operations
Front Desk
Communication skills
Organizational skills
PMS
Bilingualism
Decision making
Coaching
Prioritization
Regulatory compliance
Reporting
Daily Manager
Loss prevention
Incident response
Energy efficiency
Inspection
Onboarding
Provide training
Documentation
Financial management
Payroll

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Work requirements

Jobs in the United States