Chapter Engagement & League Services Coordinator

Description *This position is HYBRID with 1-2 days in office per week and the remaining days working from home - MUST live within a 2 hour driving distance to Lansing, MI*

**This role is expected to start in January 2027**

POSITION SUMMARY

The Chapter Engagement & League Services Coordinator supports the Michigan Credit Union League’s statewide chapter network, member engagement initiatives, and strategic partnerships. As a primary resource for chapter leaders, the coordinator provides administrative, operational, technology, and event support, with a central focus on implementing and managing the Member Engagement Platform (Hivebrite). The role serves as primary system administrator and helps chapters use the platform for events, communications, member engagement, and daily operations.

This role also coordinates the annual Children’s Miracle Network (CMN) Golf Outing and supports strategic partner tracking, board reporting, League Representative initiatives, and special projects. Working with chapter leaders, League Representatives, internal departments, and external partners, the role strengthens chapter operations and member engagement.

DUTIES & RESPONSIBILITIES

1. Member Engagement Platform Administration & Support

• Serve as Hivebrite’s primary administrator and internal subject matter expert; support implementation, onboarding, data migration, and chapter website and listserv transitions.
• Maintain chapter communities, accounts, permissions, and records; assist with events, registration, payment settings, communications, and resource sharing.
• Train users, develop guides and templates, troubleshoot issues, and coordinate maintenance, updates, testing, and integrations.
• Monitor participation and identify opportunities to improve adoption and expand platform use.

2. Chapter Operations & Engagement Support

• Support chapter boards with meetings, communications, leadership records, governance resources, and leadership transitions.
• Assist with chapter programs, event promotion, registration, sponsorship tracking, attendance, and calendars.
• Standardize procedures, maintain accessible resources, identify support needs, and connect chapters with League benefits.

3. Event Coordination & CMN Golf Outing

• Coordinate the annual Children’s Miracle Network (CMN) Golf Outing, including venues, vendors, sponsors, volunteers, registration, communications, and logistics.
• Track commitments, expenses, and revenue; prepare event materials, sponsor acknowledgments, and post-event reports.
• Support other chapter and League events as needed.

4. Strategic Partner Tracking & Reporting Support

• Track partner activities, opportunities, referrals, sales pipeline activity, sponsorships, and follow-up in Salesforce and other reporting tools.
• Assist with partner reports, webinars, educational programs, and promotions.

5. Board Reporting & Management Updates

• Compile chapter, platform, partner, and League activity information for board and management reports.
• Prepare and format materials, coordinate stakeholder input, and maintain supporting documentation.

6. League Representative & General Administrative Support

• Assist with League Representative Updates, Partner Pulse, scheduling, meetings, outreach, event support, and special projects.
• Perform other assigned duties while keeping chapter engagement and platform administration the primary focus.

SKILLS & ABILITIES

• Strong organization, project coordination, and attention to detail; ability to work independently, balance priorities, and improve processes.
• Technical aptitude for administering membership platforms, digital communications, databases, and reporting tools; ability to troubleshoot basic issues. Salesforce or similar system experience is beneficial.
• Excellent written, verbal, and customer service skills; ability to explain processes clearly and collaborate with volunteers, credit union professionals, and internal teams.
• Ability to develop training materials, user guides, and standardized procedures.
• Strong data accuracy and reporting skills.

QUALIFICATIONS

• High school diploma or equivalent required; associate degree or higher in a related field preferred, but not required
• 1-3 years of experience in an administrative or customer facing role required

TRAVEL Position may require light travel as needed to attend company events.

SUPERVISORY RESPONSIBILITIES

No direct reports

----------- Total Rewards We offer a comprehensive and competitive benefits package designed to support your well-being and work-life balance:

• Health Coverage: Medical, dental, and vision insurance; short- and long-term disability; life insurance; HSA and FSA options. You don’t need health insurance? No problem! An opt-out credit will be provided to you for waiving coverage.
• Retirement Savings: 401(k) plan with 5% company contribution
• Paid Time Off: Vacation, volunteer time, parental leave, and holidays - including floating holidays for days that matter most to you
• Compensation Rewards: Discretionary year-end bonuses and annual merit increases based on performance
• In alignment with pay transparency laws and our compensation philosophy, the expected hiring range for this position is $50,000-$60,000 annually. This range reflects our commitment to internal equity and external competitiveness. Actual pay will depend on experience, qualifications, and budget considerations.
• Work-Life Balance: Flexible remote and hybrid work options
• Professional Growth: Ongoing learning and development opportunities
• Wellness & Lifestyle: Wellness programs, pet insurance, and team member discounts
• Community & Connection: Opportunities to engage, connect, and make an impact

The Company Itself Michigan Credit Union League (MCUL) is a non-profit trade association who helps strengthen the credit union community and its image by providing advocacy on important issues, coordinating cooperative initiatives and by providing high-quality solutions that help credit unions succeed and enrich the lives of their members.

The above information has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. We are an equal opportunity employer committed to diversity in the workplace. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. We welcome and encourage applications from all qualified individuals.