Services and Solutions Supervisor

Engineering Solutions Supervisor

This position will provide leadership to the Services & Solutions (SaS) team, associated vendors, sales personnel, delivery and build partners, as well as, other internal departments (sales and engineering). Involved in selling, operations, and delivery activities on a regional level. Ensures the best-in-class delivery of quality solutions to meet customer expectations and to support the sales growth and profitability of offerings such as; engineered solutions, Rockwell services and solutions offerings, migration projects, and other distributor delivered services.

Key Responsibilities include:

• Leads continuous improvement efforts for development of efficient processes and procedures that provide best in class delivery and customer service (both internal and external) on solutions products.
• Drives visibility and action that demonstrate the performance of the team as it relates to key performance indicators (KPIs) of the business. Communicates to customers both internal and external to deliver on outcomes.
• Contributes to the development, implementation, and continuous improvement of quality standards and practices throughout the corporation for engineering and project management disciplines
• Supports SaS project activities including quoting, evaluating the scope of the project, proposal development and delivery, coordinating project management, and overseeing the project to ensure target dates and budget parameters are met.
• Oversee sthe activities of the team, relevant personnel as well as supplier resources that are required to deliver customer projects on budget and on schedule.
• Manages the evaluation, career planning, and performance planning for personnel assigned.
• Participates in identifying and developing new partner relationships, as well as, managing existing relationships for the SaS partner ecosystem; including build shops and services suppliers.
• Responsible for communications to internal and external customers, as it relates to activities pertaining to the business.
• Accountable for growth and performance metrics for the business and team personnel.

Desired Knowledge, Skills, & Abilities include:

• Bachelor’s degree required; professional experience beyond the requirements detailed below will be considered in lieu of meeting the educational requirement.
• Five or more years of product, sales, technical and/or customer service experience.
• Excellent communication skills.
• High level of product knowledge of the key vendors delivered by Mc-Mc.
• Knowledge of Microsoft Office Suite of tools as well as the Mc-Mc Business System.
• Ability to organize and prioritize multiple tasks with minimum supervision.
• Maintain a professional and courteous demeanor with customers, suppliers, and fellow employees.

EEO/AA/M/F/Vet/Disability Employer

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.