Service Porter (Valet)

Porter (Valet) As a Porter (Valet), you support Service or Collision operations by safely moving, parking, staging, and retrieving customer and dealership vehicles. You help maintain an organized and efficient vehicle flow while ensuring vehicles, keys, and dealership property are handled carefully and responsibly. This role requires dependable attendance, safe driving, attention to detail, and a willingness to support changing department needs throughout the day. You may interact with customers and team members and are expected to provide courteous, professional service while representing McLarty Automotive Group.

Key Responsibilities

• Move + Stage Vehicles Safely: Drive, park, retrieve, and stage customer and dealership vehicles throughout designated dealership areas while following traffic laws, company policies, and safe-driving practices.
• Support Vehicle Flow: Move vehicles between service, repair, Collision Center, parking, wash/detail, sublet, and customer delivery areas as directed to support efficient department operations.
• Retrieve + Prepare Vehicles: Locate and retrieve vehicles promptly for technicians, advisors, estimators, customers, or other team members and stage them in the appropriate location.
• Maintain Lot + Staging Areas: Keep assigned parking, staging, drive, and vehicle movement areas organized, accessible, and free of unnecessary debris or hazards.
• Protect Vehicles + Manage Keys: Handle customer and dealership vehicles, keys, key tags, and other property carefully; follow established procedures for vehicle security, key control, and vehicle location tracking.
• Observe + Communicate Vehicle Concerns: Promptly report visible damage, warning indicators, low fuel, cleanliness concerns, vehicle location issues, delays, or other circumstances that may affect customers or department operations.
• Support Customer Pickup + Delivery: Assist with efficient vehicle arrival, retrieval, and delivery processes while providing courteous and professional support to customers.
• Support Vehicle Cleanliness: Assist with basic vehicle appearance and cleanliness, including moving vehicles to or from wash/detail areas and completing light cleaning activities as assigned.
• Follow Safety Procedures: Follow company expectations related to vehicle operation, distracted driving, seatbelt use, pedestrian safety, shop and lot safety, and other applicable workplace requirements.
• Adapt + Support Business Needs: Assist with local vehicle movement, dealership errands, vendor or sublet transportation, department support activities, and other related duties as assigned.

Performance Metrics

• Safe Vehicle Handling: Operates and moves vehicles safely while following company and legal driving requirements
• Vehicle Flow + Responsiveness: Retrieves, stages, and moves vehicles accurately and within expected timelines
• Vehicle Care: Customer and dealership vehicles are handled carefully and visible concerns are reported promptly
• Lot + Work Area Organization: Assigned parking, staging, and work areas remain organized, accessible, and safe
• Key + Vehicle Accuracy: Vehicles and keys are placed, tracked, and transferred according to dealership procedures
• Customer Service: Provides courteous, responsive, and professional support during customer interactions
• Communication + Reliability: Maintains dependable attendance, timely communication, and consistent follow-through
• Team Support: Responds appropriately to changing department priorities and contributes to efficient Service or Collision operations

Qualifications

• Previous dealership, valet, lot attendant, vehicle-handling, customer service, or related experience preferred but not required
• Must meet company requirements for operating company-owned and customer vehicles
• Ability to safely operate a variety of passenger vehicles, SUVs, and light trucks
• Ability to follow written and verbal instructions and work effectively in a fast-paced environment
• Ability to identify and communicate basic vehicle or safety concerns
• Valid driver’s license and clean driving record

Must be authorized to work in the U.S.

Must pass applicable pre-employment background and drug screenings.

Must possess and maintain acceptable MVR insurability standards.

Skills + Competencies Required

• Safe and responsible driving habits
• Dependability and punctuality
• Attention to detail and care when handling vehicles
• Ability to follow established procedures and instructions
• Good organizational skills
• Clear and respectful communication
• Customer-service orientation
• Ability to work effectively as part of a team
• Ability to manage changing priorities throughout the workday
• Good judgment and awareness of surroundings
• Professionalism when interacting with customers and team members Preferred
• Automotive dealership experience
• Previous porter, valet, lot attendant, service, or collision experience
• Familiarity with dealership vehicle flow and key-control procedures
• Experience operating a variety of vehicle types
• Ability to operate manual-transmission vehicles, where applicable Tools + Technology
• Vehicle keys, key tags, and key-management systems
• Vehicle-location or tracking systems, as applicable
• Mobile phone, text, or dealership communication tools
• Basic vehicle washing and cleaning equipment, as applicable
• Radios or other internal communication devices, as applicable
• Ability to learn and effectively use new systems and tools that support safe and efficient vehicle movement