User Experience Manager - Web and eCommerce

Overview

Build the Future At McGraw Hill, we create best-in-class, next-generation learning experiences that are used by millions of students and educators worldwide every day. We design intuitive and effective tools that maximize teachers’ time and students’ learning. And we do all of this in a supportive and collaborative environment where we work alongside brilliant colleagues, touch lives around the world, see the difference our hard work makes, and continue on our own paths of lifelong learning.

How can you make an impact?

Our Digital Center of Excellence team is seeking a User Experience Manager to lead and develop the team responsible for McGraw Hill’s web and ecommerce platforms (mheducation.com) and other online experiences within the McGraw Hill global web ecosystem. This role combines strong people management with strategic oversight of design systems and accessibility. The manager will lead creation, maintenance, and adoption of scalable, accessible, and user-centric design systems across B2B and B2C web and ecommerce platforms.

The User Experience Manager will set direction, establish clear accountability, and coach UX and interaction designers to deliver accessible, consistent, and user-centered experiences ensuring alignment with the McGraw Hill brand and the needs of users of all abilities.

This is a remote position open to applicants authorized to work for any employer within the United States.

What You'll Do:

The User Experience Manager will lead, coach, and develop a team including UX research and design leads, establishing clear roles, goals, and delivery expectations. They will partner with analytics and product management teams to translate customer and business needs into team priorities, allocate resources, and remove delivery barriers. The manager will oversee the UX Lead Systems & Experience, who leads the design-system roadmap and day-to-day design-system work, providing strategic direction, reviewing progress, and holding the lead accountable for consistent, accessible, and high-performing user interfaces.

Key Responsibilities:

• Coach and develop the design team; set annual goals and individual development plans, provide regular feedback, conduct performance evaluations, and address performance gaps. Manage team capacity, assignments, and resources to balance priorities and support timely delivery.
• Set direction for UX research lead, delegate ownership with clear expectations, and hold team members accountable for delivery and quality. Oversee research priorities, remove barriers, and ensure findings inform accessible, user-centered design decisions.

Design Systems Ownership:

• Provide strategic oversight of the McGraw Hill design system through the UX Lead, Systems & Experience, who leads its definition, design, maintenance, and scaling. Set priorities, review the roadmap and progress, and ensure the lead has the resources and cross-team support needed to deliver consistent, accessible web experiences.
• Hold the UX Lead Systems & Experience accountable for establishing, documenting, and maintaining design standards that prioritize accessibility (WCAG 2.2 compliance) and usability. Review quality and adoption, resolve escalated issues, and support consistent application across digital products.
• Strategic UX/UI Ownership:
• Set UX/UI priorities, allocate team capacity and resources, and hold design leads accountable for delivering solutions on time, within budget, and in alignment with business and accessibility goals.
• Agile UX Strategy:
• Define and implement UX strategies within an agile framework, ensuring adaptability and quick response to evolving user needs and accessibility requirements.
• Cross-Team Collaboration:
• Build alignment across design, development, and business teams; clarify responsibilities, resolve competing priorities, and support the UX Lead Systems & Experience in driving design-system adoption and accessibility best practices across web and ecommerce initiatives.

What You Bring:

• BA/BFA degree in Design (e.g., interaction, graphic, visual communications, product, industrial), HCI, CS, or a related field or equivalent practical experience
• Hands-on UX/UI experience with the ability to guide design decisions, delegate execution, and oversee design-system delivery through the UX Lead Systems & Experience
• Demonstrated experience leading and developing UX teams, including coaching, setting goals, providing feedback, managing performance, and allocating resources
• A strong portfolio of projects demonstrating varied experience across digital, including web and mobile. Experience within ecommerce and/or ed tech a plus.
• Expertise in standard UX software such as Figma, Sketch, InVision, Storybook. Proficiency in Figma, Adobe Experience Manager.
• Proficient in web accessibility standards and experience with optimizing experiences for usability and accessibility.
• Ability to prioritize and manage multiple projects and milestones efficiently. Experience within an Agile environment is a plus.
• Demonstrated ability to effectively communicate across functional areas, including technical and non-technical audiences.
• Experience leading research priorities and leveraging findings and metrics to inform projects and priorities.
• Project Management and ticketing tools (example: Asana, Jira)
• Analytics tools (example: Adobe Analytics)

Why work for us? The work you do at McGraw Hill will be work that matters. We are collectively building experiences that will help shape the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.

The pay range for this position is between $114,000 - $150,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

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