BDC Representative

McGrath Acura of Libertyville - Libertyville, IL. We are looking for an experienced BDC Representative that will be the liaison between our company and its current and potential customers.

**Family owned and Operated! Great Benefits! ** ROOM FOR GROWTH!

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Skills

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Benefits

• 401k (Matching)
• Health Insurance (Health, Dental, Vision)
• Paid Time Off
• Growth