General Manager
About the Position
This position is with an independently owned and operated McDonald’s franchise restaurant. The franchisee is a separate company and employer from McDonald’s USA and is solely responsible for employment matters at this restaurant, including hiring, discipline, supervision, staffing, scheduling, and termination.
McDonald’s USA does not control employment decisions at this restaurant and will not receive your employment application or participate in the hiring process.
Why Work With Us?
As a General Manager, you will have the opportunity to lead a restaurant, develop a strong management team, and make a direct impact on the success of the business.
General Managers are responsible for creating an environment where employees can succeed and customers receive a great experience. You will work with your leadership team to set restaurant goals, develop plans to achieve them, and coach your Managers to continuously improve their areas of responsibility.
For experienced restaurant leaders looking to continue growing their careers, this position offers meaningful responsibility, leadership development, and opportunities for advancement.
Benefits & Perks
Depending on eligibility, position, and location, benefits may include:
- Competitive pay
- Performance bonus incentives
- Paid time off
- Health insurance for eligible employees
- Education assistance through Archways to Opportunity
- Leadership training and professional development
- Opportunities for advancement
What You’ll Do
The General Manager is responsible for the overall operation and performance of the restaurant, including maintaining McDonald’s standards for Quality, Service, and Cleanliness.
Responsibilities may include:
- Leading the restaurant management team and overall restaurant operations
- Establishing restaurant goals and developing plans to achieve them
- Driving sales, profitability, and operational performance
- Ensuring customers receive fast, accurate, and friendly service
- Maintaining food quality, food safety, cleanliness, and operational standards
- Coaching and developing Department Managers and other restaurant leaders
- Setting expectations and following up on management team performance
- Hiring, training, and developing Managers and Crew Members
- Ensuring the restaurant is appropriately staffed and prepared to meet business needs
- Managing restaurant systems, processes, and results
- Identifying opportunities for improvement and implementing action plans
- Building a positive culture focused on teamwork, accountability, and employee development
Lead & Develop Your Management Team
General Managers do not run the restaurant alone. An important part of the role is developing a strong team of Department and Shift Managers who can effectively lead different areas of the restaurant.
The General Manager helps Managers establish goals, monitors their progress, and provides coaching and direction to improve performance. Developing strong leaders helps strengthen the entire restaurant and prepares the organization for future growth.
What We’re Looking For
Previous General Manager experience is preferred, particularly experience leading a high-volume operation. Quick-service restaurant experience is strongly desired, although management experience in hospitality, retail, or another fast-paced customer service environment may also be considered.
We are looking for leaders who:
- Have strong leadership and people-development skills
- Lead by example and hold themselves and others accountable
- Can build, coach, and develop an effective management team
- Are organized and able to manage multiple priorities
- Understand the importance of customer service, food quality, and operational standards
- Can analyze results, identify opportunities, and take action
- Communicate effectively with employees and leadership
- Are comfortable making decisions in a fast-paced environment
- Have the flexibility to support the needs of the restaurant
Applicants must be at least 18 years old for this management position.
Grow With Us
The General Manager position is an important leadership role within our organization. Strong General Managers may have opportunities to take on additional responsibility, support multiple restaurants, develop other leaders, and advance into higher levels of organizational leadership.
Additional Information
This posting provides a general overview of the General Manager position and is not intended to list every responsibility or essential function of the job. General Managers may perform additional duties based on the needs of the restaurant and organization.
By applying, you understand that you are applying for employment with an independently owned and operated McDonald’s franchisee, not McDonald’s USA. Information submitted with your application will be provided to the franchisee for purposes of evaluating your application and contacting you regarding employment opportunities. The franchisee alone is responsible for all employment decisions and employment practices at this restaurant. Questions regarding the franchisee’s privacy practices should be directed to the franchise organization.
Requsition ID: PDX_MC_424ED6D0-6A00-4279-8CA2-EB2ADEDE3B0A_71769
McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.
McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.
McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.